Stayed this week at the hotel and found it lived up to the reviews as a nice hotel at a decent price. One of the reasons I stayed here was because of their airport shuttle service. The driver who picked me us Tuesday night was prompt, friendly and knowledgeable. Check-in and the rooms were as to be expected.
However, the following morning I was planning to use their shuttle once again. Upon arriving in the lobby I learned the morning driver was sick and his replacement wouldn't arrive until 12:00 Noon. So, I had to call a cab. Sure, it was only $10 bucks, but I was still perturbed due to the time for the cab to show up. My question is:
1) Why don't you have a better Plan B when an employee is out due to illness?
2) If your Plan B is requiring the guests to call cabs, why don't you take the initiative and see if any cabbies would be willing to wait at the hotel.
- Official Description (provided by the hotel):
- New in 2012, the Holiday Inn Express & Suites Phoenix Tempe - University is exquisitely designed in modern styling. With convenient access to I-10, we are within walking distance to Arizona State University as well as the popular Mill Street District featuring a wide variety of shopping and restaurants. Guests will appreciate our close proximity to Tempe Town Lake, Tempe Market Street that has some of the well know names all in walking distance and the Phoenix Sky Harbor International Airport. In addition we are located not to far from many corporate business such as Limelight networks, US Airways headquarters, Microsoft, Rockford Fosgate, Hybrid Designs, Quiktrip Division office, First Solar, and Salt River Project to name a few. Coming to town for Spring training? We are located closely to the ballfields. So the next time you are traveling to Tempe Arizona how about giving the Holiday Inn Express & Suites Phoenix Tempe University a try.We now have a complimentary shuttle that will run our guest to different venues within a certain mile radius of the hotel. ... more less
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- Also Known As:
- Holiday Inn Express & Suites Tempe Arizonia - Asu Hotel Tempe
- Holiday Inn Express And Suites Tempe Arizonia - Asu
- Comfort Inn At Asu
- Comfort Inn Tempe
- Tempe Comfort Inn