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“Good stay close to airport” 4 of 5 stars
Review of DoubleTree by Hilton Phoenix Tempe

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DoubleTree by Hilton Phoenix Tempe
3.5 of 5 Hotel   |   2100 South Priest Drive, Tempe, AZ 85282 (Formerly Fiesta Resort)   |  
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Ranked #11 of 46 hotels in Tempe
Tucson, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good stay close to airport”
4 of 5 stars Reviewed July 24, 2013 via mobile

24 hour shuttle was great. Clean cold room (stayed in July, in Phoenix - enough said). cookies at arrival always welcomed. would have loved if breakfast was complimentary. Front desk staff esp Juan was excellent. Room was large, recently renovated. Would stay again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this review, July 26, 2013
DKBB1-thank you for taking your time out to review our hotel. We are glad you enjoyed your stay and our warm chocolate chip cookie! We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Orange County, CA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 23, 2013

This hotel was recently renovated but they cut every corner they could. It's just terrible. The one star is deserved only because the hotel staff is extremely nice and they try their best to work around the fact that the facility is a disaster.

I had to switch rooms twice the night I arrived due to maintenance issues only to find in the morning that the shower head in the 3rd room was a joke.

Avoid at all costs.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this review, July 24, 2013
I would like to personally apologize for the issues you encountered. I would like to ensure you the problems you encountered is not the norm. We have addressed the problems and again please accept our sincerest apologies. We hope that you would give us another opportunity to show you all the wonderful amenities and service that we have to offer.
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Temecula, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2013

We had missed our connecting flight and decided to get a hotel room so we could get some rest - might as well stayed at the airport. After dinner we went back to room and wife flushed toilet and it overflowed. Not just a little but a lot. Flood the whole entryway. Even after turning off valve it continued to overflow. Security took us two different rooms and each room the air conditioning wasn't working. Since it was midnight and we had to be back at the airport at 5am, we stayed in the 2nd room even though it was suffocatingly hot.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this review, July 23, 2013
William S-Please accept our sincerest apologies for the mishap. We address the maintenance issue with the bathroom and again apologize for the inconvenice. We've contacted you in regards to a resolution and hope that you can find it in your heart to forgive us.
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St. John's
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 19, 2013

A very nice hotel styled in the architectural influence of Frank Lloyd Wright. Stayed here one night prior to departure from PHX. As a transient hotel this is a fantastic stop. Shuttles to the airport can also be used for other short trips when not taking groups to the airport.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this review, July 22, 2013
rhogh-Thank you for taking your time out to review our hotel. We are glad you enjoyed your stay and look forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, United States
1 review
4 of 5 stars Reviewed July 17, 2013

Nice pool, comfy rooms and located in central Tempe with access to freeways. Only minor issue is the A/C is a wall mounted and was very noisy as it did its job and worked to cool the room well in the mid PHX summer. But unit seemed dated.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this review, July 22, 2013
Jayson T-thank you for taking your time out to review our hotel. We apologized that the AC unit was noisy and we are working to address the problem. We look forward to welcoming you back and again please accept our sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 14, 2013

Great, very prompt shuttle service to sky harbor airport. Room was recently remodeled and clean, quiet, with comfortable beds. Step above the chain motels located at the airport. Nice pool and restaurant, unfortunately we did not have the time to enjoy.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

The staff at this property makes all the difference and they are amazing. The property itself is beautiful, but the staff makes it an even better experience. I wouldn't hesitate to recommend this location to anyone.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at DoubleTree by Hilton Phoenix Tempe, responded to this review, July 15, 2013
Kelly U-Thank you for a perfect 5 out of 5! We are so glad you enjoyed your stay and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Phoenix Tempe

Address: 2100 South Priest Drive, Tempe, AZ 85282 (Formerly Fiesta Resort)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Tempe
#10 Family Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Phoenix Tempe 3.5*
Official Description (provided by the hotel):
Celebrate a tradition of warm hospitality and creative service at the recently renovated DoubleTree by Hilton in Tempe. Located near I-10 and minutes from Phoenix Sky Harbor Airport, this spirited hotel puts you near Arizona State University, Mill Avenue, and downtown Tempe. Enjoy the variety of recent enhancements to our guestrooms, lobby area, and restaurant. At this unique Tempe, Arizona hotel, comfort and service come together in an exceptional setting, with Frank Lloyd Wright design-inspired architecture. ... more   less 
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Also Known As:
Fiesta Hotel Tempe

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