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“Best service of any Marriott we ever stayed in” 5 of 5 stars
Review of The Buttes, A Marriott Resort

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The Buttes, A Marriott Resort
3.5 of 5 Resort   |   2000 Westcourt Way, Tempe, AZ 85282 (Formerly Wyndham Buttes Resort)   |  
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Ranked #11 of 48 Hotels in Tempe
Langhorne, Pennsylvania
1 review
“Best service of any Marriott we ever stayed in”
5 of 5 stars Reviewed May 17, 2010

The Buttes is a very unique hotel seemingly set right in two mountains. Part of the one mountain is actually inside the main lobby. While the place is beautiful, the service is without question its greatest attribute. Everyone we came in contact with was extra friendly and went out of their way to please. We also had a great dinner in the Top of the Rocks restaurant.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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824 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 16, 2010

Mostly a good experience. The pool was very nice and had waterfalls but lounge chairs were a little scare. The rooms were clean and tastefully decorated but don't get a room facing the highway or you'll hear highway noise.. The worst Part is being charged an extra $10 for self parking. I just don't see the value and I'd rather just have it bundled into the price.

  • Stayed May 2010
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2010

What a great Resort that is so convenient to the Airport/Tempe/Downtown. Top of The Rock Rest. is a must for one night. The food and views are fantaastic. The pools, spas are all tucked into the mountian side with waterfalls spilling into the pool. They also have a full service spa Narande that was fantastic.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northern California
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 4, 2010

Reading the reviews when we booked the hotel, there were a lot of good reviews but a few who seemed overly negative. I was interested in seeing what I actually experienced in lieu of those reviews.

Overall, we were really happy with The Buttes. You really feel like you are surrounded by the Arizona landscape while being conveniently in the city. This is a very unique property, built on a hillside and very imaginatively integrated into the natural surroundings. How often is a hotel lobby literally built into a mountainside? The place has a sort of fantasy feel to it -- something you can imagine being a Star Trek episode, but in a good way.

PROS
* Good amenities, including a great pool area (if you are bringing kids, they will LOVE it) and good food at the casual cafe on top of the hill
* Clean, generally up-to-date room
* Reasonable level of service -- this is not a Four Seasons Resort but it doesn't have the price either; for a mid-priced resort, the service was good
* The landscape -- both natural and the gardening -- is impressive
* Being on a hill, the hotel is somewhat disjointed with several buildings. However, they have a nice touch of coffee & flavored water at the entrance of the main lodging building
* If you are there for spring training, you can literally walk to the Angels facility

CONS
* I always find paying to park at a hotel not in a city center to be borderline price misrepresentation and insulting. Just factor in the $10 per day to your room rate so you won't be upset
* The hotel is not new but well kept. Ceilings are low in the rooms and there are some strange things like a very heavy bathroom pocket door that is hard to open.
* It does seem the room decor was done back in the period when Marriott made every hotel in the chain exactly the same. They've fortunately moved away from this but the room interior has no Southwest feel to it -- you could be in Atlanta, Omaha, Denver, Richmond or Hartford from the generic look of the interior
* What a horrible mint julep from the pool bar on Derby Day! They had it on their specials board but come on people -- soda water, lime juice? It's just ice, simple syrup, bourbon and mint. Is that hard?

Overall, we were very happy with our stay. The whole pool area and unique natural surroundings really made it for us.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Virginia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 27, 2010

Location is unique, though the highway views are nothing special. My room very very clean, though the furnishings are definitely starting to appear dated. The fitness center was well equipped, though most of the weigh training equipment is rather old. Having to pay for parking in a suburban location seems a little crazy.

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Francisco Bay Area
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 25, 2010

This was about our fourth visit to The Buttes and a great hotel choice if you are visiting an ASU student, want to be close to the airport (the hotel isn't in the flight pattern so we never heard any planes), or just want a very nice hotel without driving all the way to Scottsdale. The Buttes climb the mountains and offer a beautiful view of Tempe and the surrounding area. The rooms are basically in two half circles and are at the bottom of the resort. Up the hill from them are two pool areas within various terraced levels, hot tubs, streams, and a "rocky" environment. Although the pool area is large it feels intimate as the chaise lounges are on different levels and the pools, which are connected, feel separate. Above the pool area is the Market Cafe which serves lunch and breakfast (sit in the covered patio for an outstanding view of Tempe). The large glass doors of the Market Cafe are opened in nice weather which makes for an even more enjoyable experience. Above the Market Cafe is the lobby. Both the lobby and the Market Cafe are built right into the mountain with exposed rocks and small waterfalls actually serving as walls. It's beautiful.

The staff is extremely friendly as every single employee we encountered met us with a smile and a warm greeting - and I mean everyone. Beginning with the young men that greeted us when we drove up, to reception, and every single maid we passed. We booked a standard room at the AAA rate of $135 and my in-laws booked a resort view room at the Senior Rate of $152. A standard room faces the parking lot, Highway 10 and overlooks Tempe while the resort view faces inside the resort, not a pool view since the pool is terraced above the rooms, but a view of the rocks, cactus and desert terrain. The standard rooms are basically three stories and the resort views are two stories (remember the resort climbs up the mountains). The second story resort view rooms have sliding glass doors with a small patio, two chairs, and a table. Great if you like to escape out of your room without having to walk down the hall. The standard rooms and third story resort view rooms have large windows that are waist high to the ceiling the entire width of the room. They are covered with four sliding shutters. The rooms are very light, good size, and extremely clean. There are no black out curtains so if you like to sleep in a dark room you might not like these rooms. The standard rooms face east so the sun slips between the shutters pretty early but this didn't bother us at all. Perhaps the resort view rooms would be a little darker in the AM since they face west and into the resort. If you book a standard room we suggest you stay on the second or third floor as this puts you above the parking lot enough that you really aren't aware of it. There is noise from Highway 10 but it's a white noise that's not bothersome. The Tempe view is wonderful. There is a North and South entrance from the parking lot to the rooms. Both have elevators to the second floor but only the North entrance has one to the third floor. We stayed on the third floor in a room almost at the end of the hall so we had to pass 58 rooms every time we went to our room. This wasn't a problem for us as we love to walk but it was a bit of a problem for my in-laws. In fact this resort isn't for those with walking issues. Aside from the long walk down the halls, to get to the lobby or Market Cafe you take the elevator to the fifth floor, walk across a very scenic breezeway over the pool area, and through a neat cave. The pool area has lots of stairs. Basically a lot of walking. I didn't see any way a wheelbound person could access or move around the pool area.

We gave this hotel a 4 star rating, instead of a 5 star, only because of its hallway noise. We were towards the end of the hall so we didn't have many people passing by but when we did we could easily hear them talking. We didn't hear our neighbors, nor do we know if we had any, but other reviews mention the thin walls. The doors are quite loud every time someone closes one - I tried closing our door quietly and it couldn't be done. If someone was staying at this hotel during a very busy time (like a convention or ASU graduation) I think the thin walls and loud doors could be a problem.

Overall we had a very enjoyable experience and will definitely return again to The Buttes.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Top Contributor
287 reviews 287 reviews
144 hotel reviews
Reviews in 106 cities Reviews in 106 cities
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed April 24, 2010

There are some good things here - the pool is great, the bar/restaurant is good, the staff are nice, the catered food for our meeting was very good.
Unfortunately, this place does not compare to other "desert resort" type places in the area. The freeway noise at night kept several in out group awake. In addition, one of our group has his room given away and taken to a room in the depths of the complex with no outlook. Normally we can deal with this but most of the people staying were on budget packages - our group was paying close to rack.

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Buttes, A Marriott Resort

Address: 2000 Westcourt Way, Tempe, AZ 85282 (Formerly Wyndham Buttes Resort)
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Tempe
#4 Family Hotel in Tempe
#7 Romantic Hotel in Tempe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Buttes, A Marriott Resort 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
Impressive Mountaintop Conference Resort with view of Phoenix & Valley of the Sun located in center of historic Twin Buttes area. ... more   less 
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Also Known As:
The Buttes, a Marriott Hotel Tempe
Marriott Hotel Tempe
Marriott Hotel Buttes
Marriott Tempe
Tempe Marriott

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