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“Oasis in the desert” 4 of 5 stars
Review of Sheraton Phoenix Airport Hotel Tempe

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Sheraton Phoenix Airport Hotel Tempe
3.5 of 5 Hotel   |   1600 South 52nd Street, Tempe, AZ 85281   |  
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Ranked #28 of 46 hotels in Tempe
Lewisville, Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Oasis in the desert”
4 of 5 stars Reviewed June 20, 2013

The staff stepped up and turned this one night stay into a blessing for my family. We had driven all night from Dallas, traveled through the Petrified Forest National Park, and down the Sedona Trail when our car's radiator gave out going over the mountains on the way to Phoenix. I found out later that a lot of radiators give out in this same area. Our tow truck driver gave us a lift to the Sheraton before taking our car in to the service station. When the front desk found out about our situation, they had no problem letting us have a late check-out at 2pm the next day when our car was ready. We had planned on being on the road by 7am, but instead found ourselves resting in this oasis in the desert. Our two teens loved the free internet access.

Room Tip: Rooms on the inside face this great looking pool area.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 26, 2013
We wish that we could have meet under different circumstances but we are glad that we could be your oasis away from home! We want all of our guests to feel like they are in our home when you stay with us and we are glad that we could provide you with the service that you needed when you had such a rough day. Our front desk staff is incredible and we will ensure that they are recognized for taking care of our guests above what they are expecting! We hope that when you come to the Phoenix area again, hopefully under better circumstances, that you will come and stay with us again so that we can welcome you back into our home!
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390 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 19, 2013

I was surprised upon driving up to the hotel that this is really a Sheraton. We booked 2 rooms on Hotwire for $60 a night (surprised it was so cheap). The staff were extremely friendly and check in was easy and fast. No bell hop in sight (which I thought was odd for Sheraton). The beds were nice and I slept well, A/C worked good. Carpets were tired and needed a good cleaning but the bathroom was very tired. Old tile in the shower that needed regrouting. Sink drained extremly slow and the tub wouldn't hold water without a washcloth placed in the drain hole. Really? Sheraton? This hotel has seen better days and probably needs to reflag as a Quality Inn or some serious money spent to upgrade to Sheraton standards.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 26, 2013
Thank you so much for your feedback. We recognize that through our guests we can make our product the best we can to satisfy all our travelers needs. Our front desk is amazing and will pass on to them that they are still making every guest happy. I will also pass along to the Front Office Manager that having someone present to assist with luggage at check in would greatly help our guests. We have recently come under new ownership and they are currently working with the Starwood design team to do extensive renovations. This will include all the guest rooms and common areas. We hope that when we are done with those renovations that you will come and see us again so that you can see that we are proud to be a Sheraton.
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Midlothian, Virginia
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 8, 2013

Don't let that title fool you. When a United Airlines flight was cancelled they gave me a pink coupon for a discounted for Sheraton and I used it. I have rarely seen a more cheerful and friendly staff. The room was comfortable (I'm a bachelor male--Motel 6 is comfortable). The bathroom, while clean, was a little problematical. The sink faces a corner but the mirror is to the side, so one shaves looking to his left. Didn't care for the restaurant; I don't like menus with most of the entrees in a foreign language. Too bad there wasn't another restuarant within walking distance (Aridzona in June...). Excellent shuttle service to and from the airport.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 25, 2013
Cancelled flights can be the worst we certainly know that and our amazing front desk team always delivers to ensure that each guest is taken care of! We have a truly wonderful team and I will make sure that they know how amazing they are. We understand the frustrations that some guests have with the size and position of some of the amenities in the bathroom. We are currently working with a design team to see what our guests see and hear from the reviews so that as we go through renovations over the next year that we can address the concerns that our guests have. Thank you so much for taking the time to let us know how we are doing we greatly appreciate it. We hope to see you again soon when you come to the Phoenix area for fun next time!
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New York City, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 6, 2013

Flight was cancelled leaving Phoenix so this was the best pick for overnight stay. 10 mins drive from airport and offers free shuttle 24hrs a day. Rooms were nice but not luxury. Bathrooms were a bit outdated for my taste. The restaurant had wonderful shrimp tacos.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 25, 2013
Thank you so much for your review. We know how frustrating it is to not be able to fly out when your scheduled to. We try to ensure that everything is taken care of for you when you arrive. We take pride in our culinary team and the menu that our executive chef has put together. I will definitely pass along to the team that they are make delicious food! We are going to be going through a major renovation within the next year to update all the rooms and will then have the high quality that you were looking for. I hope that the next time that you are in the Phoenix area that you will come and see us again and hopfeully under better circumstances.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suisun City, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 3, 2013

I only wish all hotels were Sheraton's, what a great place to stay. The rooms are large and the beds and pillows are so comfortable. We checked into the hotel and were greeted by a wonderful host who couldn't do enough for us, what a wonderful way to start off with. She gave us a selection of available rooms, we selected a room with a king size bed. The quality of the bedding was excellent, the sheets had no order and were bright white. The bed spread was clean and wrinkle free. The bathroom was very clean, but I thought it could have been bigger. Lots of thick white towels, soap bars waiting for our use. The tub and shower were mold free, very clean. I enjoyed our stay very much.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 25, 2013
Thank you so much for your wonderful words! We take pride in our hotel and love to hear that our guests are enjoying their stay with us. Our staff is the light of our hotel. The front desk truly cares about every guest that comes through the door and we will most certainly ensure that they are commended for such great service. Along with the front desk our housekeeping department takes pride in ensuring that every room is truly ready for our guests. We will make sure that they are rewarded for all the efforts that they put in everyday. Thank you again for wonderful words and we can't wait to welcome you to our home again soon!
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Charleston, West Virginia
Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 31, 2013

Stayed at this property last week. Older building but they have done a nice job of updating the furnishings in the room. The bathroom is a little tight but still functional. Lobby is nice and airy. Front desk staff extremely friendly and efficient. Location is pretty convenient to the airport, about 10 minutes away. Certainly a great value for what I paid.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 5, 2013
We are so glad that you enjoyed your stay with us! Our front desk is certainly one of the best around! We will pass along to them that they are doing a great job servicing out guests. We would like to let you know that we are going to be doing extensive renovations this summer to both the rooms and public areas and are excited to show off our new look. Thank you again for the wonderful words and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hopi, AZ
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 28, 2013

I booked through Hotwire. I was leary because the night before I booked a hotel with same star rating. This hotel blew my mind and it was much lower. The room was cool when we arrived (hot summer heat), the bedding was luxiorious, the bathroom could've had a fan installed (for steamed up mirrors). Overall, I was very pleased that with this hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carm_TEM, Guest Relations Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, June 5, 2013
Thank you so much for your wonderful review! We truly want to make your stay as memorable as possible and believe that it is the little details that count. We are going to be doing a complete renovation of the rooms and are currently working with our renovation team on updating our bathrooms and will certainly pass along that a fan would greatly help in the bathroom. We truly appreciate having you as our guest and please come and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 South 52nd Street, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 46 hotels in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
Official Description (provided by the hotel):
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 
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Also Known As:
Sheraton Tempe
Tempe Sheraton

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