This was my first stay at this property. Close to the airport and the freeway.
Upon checking in, I had an issue related to my room keys. They did not work on the room I was assigned. Went back down to the front desk and got new keys. Went back up to the room and the new keys still did not work. Went back to the front desk a 2nd time and the associate was very apologetic and went up to the room with me. He could not get the keys to work either. They worked on the elevator(as I was on the club floor) so they should work on the room. Engineering had to come to the room and get it figured out. Apparently, it was something with the door lock itself. Not the best experience, but certainly understandable that things happen. The important thing was that the front desk associate quickly got engineering to determine the issue and correct.
As for the hotel, I would agree with previous reviewers that this is an older Sheraton property. The hallways, at least on the club floor could use a good cleaning and steam clean for the carpets.
My room was on the club floor and was very nice. The furniture was in good shape and the bathroom was nicely decorated.
The lobby restaurant, Fire + Spice is very good. I ate there 3 of my 4 night stay. The service was excellent. I would definitely recommend the Angus Sliders and the Tortilla Soup. Both have a little kick, but not too bad. Also, the jalapeño, cheddar biscuits are pretty awesome. I am not much for hot stuff, but found the food here very good and well prepared.
The staff is great. Very friendly and more than willing to accommodate your requests. The fitness is center is nice, however, a little small. Definitely need to try it out during off peak times. Also, it was not kept stocked as it should with towels, headphones and bottled water in the fridge.
I would definitely stay at this property again on my return visit to the Phoenix area.
- Official Description (provided by the hotel):
- Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more less
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- Also Known As:
- Sheraton Tempe
- Tempe Sheraton