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“Nice airport hotel” 4 of 5 stars
Review of Sheraton Phoenix Airport Hotel Tempe

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Sheraton Phoenix Airport Hotel Tempe
3.5 of 5 Hotel   |   1600 South 52nd Street, Tempe, AZ 85281   |  
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Breakfast for 2 Included
Ranked #29 of 47 Hotels in Tempe
Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
“Nice airport hotel”
4 of 5 stars Reviewed September 27, 2011

Arrived at the airport and called the hotel to send the complimentary shuttle. Within 10 minutes the shuttle picked me up and took me to the hotel. The room was very clean and fairly modern. As a platinum SPG member I had access to the club lounge which had nice appetizers and free non-alcoholic drinks. The staff was very helpful and knowledgeable. I ate dinner in the bar and the food was very good. I had the stuffed jalepeno appetizers and the salmon for a main course. The beer was very expensive as was the food for the portion size. Overall this is a nice hotel if you are going to be in and out of the airport Other than the prices in the restaurant this is a great place.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer F, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, September 28, 2011
Hello and thank you for taking the time to review our hotel. I am pleased to hear you enjoyed your dinner at our Fire + Spice restaurant and had a pleasant experience with our staff. We will certainly use your feedback to recognize our staff. We thank you for being a Platinum SPG member with us, and look forward to accommodating your future lodging needs.
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442 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 15, 2011

We booked this hotel because we got a good deal on hotwire. However, the service was terrible. The hotel rooms were nice and clean. I asked for a fax to be sent and the service person (Sara) sent it to the wrong address, me! Then my husband and I wanted to go on the lite rail to go to the Diamond Backs game. The first driver told us that would be no problem, whenever we are ready the driver could take us. However, once they switched shifts the next driver, Roger, was unwilling to take us because he said that airport dropoffs and pickups came first. My husband told him we would just ride along and wait, but he was unwilling. He told us he could drive us to the airport to take us to the bus, that was very rude! Then when we wanted to come back I called the hotel to pick us up from the light rail and he told us that the streets were cut off because of the ASU game and they could not take us. So thanks be to God the bus to go back to the hotel was still there, the last bus for the night, and it took us just fine and the streets were not blocked. I just don't think Roger wanted to help us and wanted to be lazy and not do his job. I love Sheraton hotels, but this is the worse I have ever experienced. Stay away from Sara and Roger! Arman the morning van driver was AWESOME!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spencer F, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, September 17, 2011
Thank you for taking the time to write a review. We are pleased to hear you found a great rate on Hotwire and your room was nice and clean. We do our best to accomodate all requests, however our shuttle is airport priority. Thank you for your feedback and glad to hear you made it to an Arizona Diamondbacks game while visiting the valley of the sun. Go Dbacks!!
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Santa Clarita, California
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 45 cities Reviews in 45 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 28, 2011

Stayed here after a long weekend taking my daughter to college. Shuttle pick up exceptional. Front desk very nice. Room service ( small pizza) very good. Coulnt be mire pleased.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Spencer F, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, September 2, 2011
Thank you very much for taking your time to review our hotel. We are pleased to hear you experienced great food and service while visiting Tempe. We hope to accommodate your future lodging needs next time you are in the area.
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Camrose, Canada
Top Contributor
260 reviews 260 reviews
51 hotel reviews
Reviews in 89 cities Reviews in 89 cities
215 helpful votes 215 helpful votes
4 of 5 stars Reviewed August 23, 2011

We stayed here for 2 nights. It has complimentary airport shuttle & free wi-fi.
The bed was large & very comfortable. There was a fridge & coffee maker in the room.
The room was clean & well appointed with new heavy furniture. Elegant bathroom with granite countertop. We were not disappointed.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, August 28, 2011
Thank you for your review of our hotel! I'm glad to hear you found our rooms spacious and comfortable and appointed with everything you needed for a great stay. We look forward to hosting you again in the future!
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Bucks County, PA
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 11, 2011

Stayed one night before an early morning flight out of Phoenix and found the location to be very convenient. On check-in the only king room available was an 'accessible' room which was not much different except for safety grab bars in the bathroom and worked fine. The room's furniture layout was odd in that there was a chair in front of the nightstand which partially blocked access to the bed itself. Perhaps this was an part of the 'accessible' room design however to me it seemed more of an obstruction than of any assistance. The room was clean and comfortable otherwise with the exception of a noisy air conditioning unit that cycled on and off all night with the room alternating between cool and overly warm. Didn't eat in the restaurant so cannot comment on that, but we did use the Starbucks in the morning and it was good. All in all I'd stay here again if I got the same rate I did this time through Priceline.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, August 28, 2011
Thank you for taking the time to review our hotel! I'm glad you found us convenient, clean and comfortable, and hope the accessible room wasn't an inconvenience for you. I hope you were able to reach out to our guest services to get your air conditioning unit issues resolved, and that our service was satisfactory. I'm glad you would use us again and we hope to have the pleasure of hosting you again soon!
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 2, 2011

Room was okay, though dated. We only stayed one night after a late flight arrival at PHX. We stayed here previously for similar purpose and found the location, ease of airport accessand price a decent value.

Restaurant bfast left some to be desired.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, August 28, 2011
Thank you for taking the time to write a review. Although your stay was short, I'm glad you found the hotel convenient for your purposes, and we hope to host you again soon. Safe travels!
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Olympia, Washington
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 27, 2011

Arrived in Phoenix on a Friday afternoon and spent the night before renting a car and driving up for family reunion in Sedona. Experienced exceptional service from everyone--van driver who picked us up at airport, check-in associate, bartender for pre-dinner drink, waiter at in-house restaurant, and van driver who took us back to airport for car pickup. Room was large and airy and king-size bed was very comfortable--bathroom large and well-equiped.

Booked room through Hotwire and was treated courteously thoughout all interactions.

Thanks for a great stay!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review, August 28, 2011
Thank you for taking the time to share your experience at our hotel! We pride ourselves on our exceptional customer service, and I'm glad to hear you got to experience it in so many areas during your stay, as well as enjoying our spacious rooms and Sheraton Sweet Sleeper beds. I hope you had a safe trip to Sedona, and that we have the pleasure of hosting you again soon!
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Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 South 52nd Street, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 47 Hotels in Tempe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 
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Also Known As:
Sheraton Tempe
Tempe Sheraton

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