I have travelled quite a bit over the last few years and have stayed at hotels quite a bit including many La Quinta Inns. Because of that I am a Rewards member. I have stayed at new and old La Quintas.
My flight out of pheonix was canceled yesterday and I wanted to go to a hotel which was near to the airport. When I saw this Laquinta on the laquinta app I was reluctant to stay there because it was an older one and some of the older ones were real dumps. However, I needed something close and aomething quick.
I went ahead and called before I booked he room and told Jennifer my predicament. I hung up and contemplated about it and then called and asked if she had a non smoking room. She said yes so I asked her if they could pick me and my wife up. 3 minutes later they were at the airport and took us to the hotel. They loaded our bags in and out of the van. Since we had the whole evening I asked where we could go to catch a movie. One of the drivers told us of a mall and that he would shuttle is their and pick us back up when ready. We went to our room and was pleasantly surprise to see that it had been renovated and it was extremely clean. We went downstairs and they took us immediately to the mall where we caught 2 movies and then called at 930 pm and they were there in five minutes to pick us up. I asked if the driver could stop by a convenience store and he said no problem. We had to be up early the next day and so when we arrived back at the hotel I asked when breakfast was and they told us. I made a comment to my wife saying I guess we'll miss breakfast since we had to leave at 530 am. Ricardo said that was alright they will make us a paper bag breakfast.
To close this out I just want to say that I Have never stayed at a hotel whether it was a resort, Marriott or Hilton that had this extremely high level of customer service. I have probably stayed 4 months in different hotels over the last three years and can unequivocally say that the customer service from every staff member was really unbelievable.
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- Also Known As:
- La Quinta Inn Phoenix/Tempe Sky Harbor Airport Hotel Tempe
- La Quinta Hotel Phoenix
- La Quinta Tempe
- Tempe La Quinta