We used booking.com before leaving Ireland. The only reason we needed to book a hotel near the airport is that our international flight home had changed to 6am and we felt it would be more convenient than driving from our resort 30 minutes away so early in the morning, dropping the rental car and checking in for the flight at 4am.
It is a well known requirement to be checking in for international flights 2-3 hours before the flight time, i.e. 3am to 4am for a 6am flight. We put a comment in our booking (which is presumably passed along to the hotel - it clearly shows on our own emailed copy of the reservation), that we needed a room close to reception as we would be leaving to catch a 6am flight home and it would be handy if we didnt have to drag the luggage to the room and back to reception. We chose La Quinta as booking.com stated they had a shuttle service to the airport. Trip advisor reviews for Red Roof inn were better so we even phoned them from Ireland first, to check if they had a shuttle to the airport. Unfortunately they did not. We didnt want to pay a taxi charge as well as a room charge, as we would only be in the room for a few hours before getting up at 2.30am. Our plan was to check in, dump our luggage at the hotel, return the rental car at PHX and have the hotel shuttle bring us back asap so we could get to bed by 9pm.
Our first problem with LaQuinta was finding the hotel - even problematic for our Garmin GPS system but we got there eventually through using physical maps and our Nokia phone, along with the GPS system. The nearest place to the hotel to fill up on gas before returning our rental car took us into an unsavoury part of Phoenix, in which we felt very nervous.
As we were being given a room quite a way from reception and up on the 2nd floor, we asked Mikaila on reception if they had a lock up facility to keep our large luggage at reception for the night so that we wouldnt be 'dragging it along hallways waking other people at 3 in the morning'. She kindly let us do that but she didnt ask us how we intended to get the airport so early which would become important later.
We asked how we would get the hotel shuttle back from the car rental at Sky Harbour. She told us to get the rental shuttle to the airport, terminal 4, and to phone her and she'd have the shuttle pick us up. When we got to terminal 4, 20 minutes after dropping the car, we phoned her. She said we needed to go 'outside the door'. There are a million doors in this huge terminal and we had no idea where it was she meant. It took three phone calls to her to find where it was we were to go to meet the shuttle. That all took 20 minutes. We then waited a further 25 minutes for the shuttle!! The driver must have known we were waiting a long time and had another passenger he had obviously picked up somewhere else before the airport but didnt apologise. The van looked in poor shape; he looked in even worse shape - very untidy. When we got back to the hotel we asked him to have the shuttle pick us up at the hotel at 3.30am, to which he replied that they only started the shuttle service at 5am! We went in to ask Mikaila to order a taxi. We asked if this would be compliments of the hotel as this wasnt made clear when we were booking on the internet, to which she said no and that it was on the website. The unkempt looking van driver came in behind her and repeated to us that it WAS on the website. How rude. Mikaila then asked if we'd booked through expedia or such. We said yes, Booking.com (half the world or more now uses these sites to book hotel rooms, due to the lower costs and hotels are doing very good regular business because of them). She said that they wouldnt always give full information and said this in a condescending way, as much as to say that we should have booked directly with La Quinta and avoided this problem. I dont think booking.com will like to know that La Quinta staff look down their noses at hotel websites and the customers who book through them. Gone was our early to bed at 9pm. It was midnight before we got to bed so that we only had 2 hours sleep before getting up to go on a 24 hour journey home. We were however glad HAVE to be awake so early because there was an unmerciful and noisy fight going on in a room nearby which started at 2am, giving us even more reason to believe we were in an unsavoury part of town. It was still going on full throttle when we were leaving the room at 3.25am. As this was the week of the Boston bombings, we were extremely nervous in this motel type hotel, where to get to reception we had to traverse open hallways and courtyards. We were worried that police may have been called to the scene and we could get caught in a shootout. We gingerly stepped out of the door and rushed to the reception for our taxi. The night reception guy who was on made no apology for inconvenience after we mentioned the noise to him and the security guard who was sloped over the reception desk chatting instead of being up in the room dealing with the still ongoing issue. They said that they had 40 phonecalls from hotel residents. So why was it allowed to go on for 1.5 hours and the security guard not even dealing with it? We paid 73 dollars for the room and a further 15 dollars for the cab. Next time, we'll stay at our resort (where we'd already paid for a full 14 nights anyway), and travel to the airport from there. It would be far more convenient and far less stressful. We will never again use a La Quinta hotel and we would only use an airport hotel if it is part of the airport structure such as in Orlando - much safer.
Best advice is don't book one at all.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.