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“Very Nice!” 5 of 5 stars
Review of Embassy Suites Hotel Phoenix - Tempe

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Embassy Suites Hotel Phoenix - Tempe
3.5 of 5 Hotel   |   4400 South Rural Road, Tempe, AZ 85282   |  
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Ranked #18 of 48 Hotels in Tempe
Aberdeen, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Very Nice!”
5 of 5 stars Reviewed January 24, 2013

This hotel was wonderful! The room was spacious and had everything you could possibly need (refridgerator, microwave, sink, separate living room and bedroom, etc.). It was clean and the bed was comfortable. The pool and jacuzzi featured lights that changed color and was so eye-catching that I had to take pictures of them. Breakfast in the morning........DELICIOUS, and it's a full meal with lots of options! The entire atmosphere around the hotel while I was there was quiet, classy, and clean! The staff was very courteous and always willing to help if needed.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, January 25, 2013
Dear Joni B,

Thank you for staying with us during your business trip to Tempe. We appreciate your comments and look forward to having you as our guest in the future.

Sincerely,

Janice
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357 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Michigan
Top Contributor
128 reviews 128 reviews
95 hotel reviews
Reviews in 47 cities Reviews in 47 cities
305 helpful votes 305 helpful votes
5 of 5 stars Reviewed January 16, 2013

As a hotel, this place is great. While it is probably an older hotel, it has clearly been remodeled and done very well. My room was modern and very well done. It was quiet, bright, well decorated, and very clean. I stayed for nearly a week and housekeeping was consistently good. We had a conference at the hotel and the same level of service was offered. The staff was accomodating to all of our needs. The catered meals were very good and the staff was friendly and efficient. This is a great hotel, near the airport, and also near plenty of shopping and restaurants. We will definitely hold more meetings here.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, January 25, 2013
Dear Mltravelerforbus,

Thank you for your kind comments. We are happy to know that all of your meeting requirements were met by our team. We look forward to being of service during your next meeting.

Sincerely,

Janice
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Blakeman
1 review
5 of 5 stars Reviewed January 10, 2013

Great place to stay for our family Fiesta Bowl trip. Room very clean, excellent breakfast, drinks and snack every evening. John the shuttle bus driver was great.....took us several places and good advice to go along with the rides. Shoko, at the front desk, was super helpful. She found a bowl that I could whip cream in for our tailgate at the Fiesta bowl. Friendly staff that welcomed us, asked how we were doing and if they could be of assistance. Definitely will stay her if back in the Phoenix area.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, January 25, 2013
Dear Pat4321,

Thank you for staying with us during the Fiesta Bowl. We appreciate your comments about our great team!

Sincerely,

Janice
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MINDEN
Top Contributor
94 reviews 94 reviews
41 hotel reviews
Reviews in 52 cities Reviews in 52 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 10, 2013

This is a very nice hotel with friendly people. The breakfast is really good with made to order omelets, eggs, etc. Rooms were nicely kept and roomy. The onsite restaurant was a mexican restaurant which was ok, not a lot of choices on the menu to suit me, but the waitress was very nice and attentive.

I would definitely recommend this hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, January 25, 2013
Dear Softball_Mom_1979,

Thank you for your nice comments. I am glad you enjoyed our breakfast. Our restaurant is adding new menu selections in our Dry Heat Lounge. We hope you will enjoy these on your next visit to the hotel.

Sincerely,

Janice
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Tucson, Arizona, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2013

My wife and I stayed at this location for a night on my birthday. The location was convenient to her workplace the next day. The staff was very helpful, and at check-in even made a nice provision for me to park my Harley-Davidson under cover, in a secure location.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, January 25, 2013
Dear Morehouse 93,

Thank you very much for choosing the Embassy Suites - Tempe to celebrate your birthday! We appreciate your business and look forward to seeing you on your next one.

Sincerely,

Janice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherbrooke, Canada
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 11, 2012

This is a nice hotel within 10 minutes of the airport. Staff is excellent! John the shuttle bus driver is a great tour guide and can you give info about anywhere you want to go. There is a free cocktail hour every evening, which is nice. The complex is rather large and some walking may be required. One downside is that they charge 10$ per day per device for wifi, but as I was with a conference group that fee was waived. If you like Mexican cuisine, Garcia's is located within the hotel and is amazing. Get Enrique the barman to mix you a Margarita or try out some local beers on tap. Overall, very satisfied and I would stay here again.

Room Tip: Ask for a location near the lobby as some rooms are wrapped around in another building and require q...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, December 12, 2012
Dear KDCRAE,

Thank you for your comments. We appreciate your nice review and look forward to seeing you on your next trip to Tempe.

Sincerely,

Janice Keller
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Orpington England
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 7, 2012

Stayed here as part of a package to visit the NASCAR race. Good location and very helpful friendly staff. They offered a free transfer service from the airport, and you take advantage of this facility by using a phone in the terminal. Unfortunately this particular Embassy Suites was not listed. We contacted another that was listed, and they transferred the call. They did not have their own vehicle available for some reason, but said they would arrange for a car to collect us. The luxury car arrived as promised, and took us to the hotel. Our room was well equipped and very comfortable.
Public areas were well presented, and complimentary drinks and snacks were served in the bar early evening. Breakfast was excellent, the buffet offered everything that you would expect, and eggs, pancakes and omelets were cooked to order. The style of restaurant was Mexican and the evening dining experience was very poor after such an impressive breakfast.

We ordered room service one evening, and during my conversation to order our food, my wife changed her order and we both chose the same meal. When the food arrived we were presented with three meals as my wife's cancelled selection was also delivered. The food was not that hot and we both left most of it. They did amend our bill to deduct the unwanted dish.

The only nearby restaurant was a Denny's opposite, and we dined in the on site restaurant on our second night. When we presented ourselves at the desk to be seated, we were ignored along with other guests that were also waiting. The person at the desk just disappeared and did not come back! When I found a waitress, who was passing she took us to one of the empty tables. Not impressed, and our order took a long time to come, and was not that appetising. Shame really, as the rest of the hotel staff and levels of service were very good.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Front Office Manager at Embassy Suites Hotel Phoenix - Tempe, responded to this review, December 12, 2012
Dear highperformance,

Thank you for letting us know of your experience. We appreciate the review of our restaurant and room service. We have shared your comments with our food and beverage team so they may use these to improve the service and quality. We are glad you enjoyed the overall hotel and look forward to welcoming you back on your next visit.

Sincerely,

Janice Keller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Phoenix - Tempe

Address: 4400 South Rural Road, Tempe, AZ 85282
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Hotel Phoenix - Tempe 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Large, two-room suites suites with granite, marble and travertine. Complimentary full cooked-to-order breakfast, beverage reception each evening, airport transportation, on-site restaurant. Suites open up to a Resort Style interior courtyard with outdoor pool and hot tub. Wireless internet access throughout. Complimentary 24 Hr. Business Center and Fitness Center. Over 10,000 square feet of meeting and banquet space, including our 4,000 square foot Grand Ballroom. A perfect Tempe location for business or leisure travel. Near Arizona State University, and all major business, shopping, entertainment, sports venues, restaurants and attractions in the East Valley. ... more   less 
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Also Known As:
Embassy Suites Hotel Phoenix
Embassy Suites Tempe
Tempe Embassy Suites

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