As a Diamond (top tier) member of the Choice Privileges frequent guest program, I stay at Choice brands frequently - of which Rodeway Inn is one. This particular property is, overall, average at best, but the existence of an arbitrary "surcharge fee" that is added to guest bills, without prior disclosure, makes this property a definite "no go." (More about this later.)
The hotel itself is older, and the rooms tend to be small - similar in size to those at a traditional Motel 6. The furniture is dated and shows its age, but the rooms themselves are generally clean, although some of the furniture fabrics had stains, including what looked similar to dried blood on the seat of the desk chair. (Note: I do not know if the stain was actually dried blood, but that is what it looked like.) The climate control unit worked properly, and I had no trouble using the free, wireless internet connection. There was also a small fridge, and a side table with a chair.
The bathroom was clean, and the shower supplied ample hot water.
The motel office is not open 24 hours a day, but there is a night bell for late arrivals. I arrived after midnight, and after ringing the night bell, it was only a short wait before someone appeared to check me in. The check-in process was quick.
There is no breakfast available at this motel. There is free coffee in the lobby in the mornings, but that is all. Fast food and family dining options are available nearby.
The hotel itself is conveniently located not far from the Arizona State University campus and has easy access to light rail. Travelers to/from the Phoenix Sky Harbor Airport can easily reach this hotel by taking the Skytrain from Terminal 4 at the airport to the light rail station at 44th Street & Washington, and then taking any eastbound train.
Now about the "surcharge fee." When I booked the reservation on the Choice Hotels website, I was given my daily room rate, plus an estimate of taxes and fees. There is a disclaimer that additional local charges, such as a daily fee for those annoying in-room safes that one often finds at these properties, would be in addition, if they existed. Upon checkout, I noticed that my bill was about $3.00 higher than the original estimate, and, upon closer examination, I found a line item for "Surcharge Fee - $3.00" on the bill. I asked the front desk person about it, and whether or not it was some sort of tax imposed by a government entity. I was told that it was not a tax but rather a fee that management applies, with no explanation of what, exactly, the fee was for.
The nature of the fee - "Surcharge Fee" - suggests that this is nothing more than a way of arbitrarily inflating guest charges, and the issue here is one of purpose and disclosure. The idea that such a fee can be arbitrarily imposed at will, without explicit disclosure when the reservation is made, or at check-in time, is offensive and comes across as nothing more than a cheap trick to inflate guest charges. And consider this ... if the hotel can arbitrarily add, say, $3.00, as a surcharge and get away with it, then what's to stop them from adding any amount? To me, any fee that does not tie to a specific purpose ought to be already built into the room rate and not simply added after-the-fact as an arbitrary line item. The amount of the fee doesn't matter; rather, it's the principle that's at issue here.
Had the "Surcharge Fee" not been applied, I would have rated this property "Average," but just barely so. But with such a fee, I must rate this property "Poor," because I believe that it is a very poor way to do business, and that there are other decent choices available in the area.
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- Also Known As:
- Rodeway Inn Near Az State University Hotel Tempe
- Tempe Econo Lodge