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“very handy to ASU” 4 of 5 stars
Review of Country Inn & Suites Phoenix Airport at Tempe

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Country Inn & Suites Phoenix Airport at Tempe
2.5 of 5 Hotel   |   808 North Scottsdale Rd, Tempe, AZ 85281   |  
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Ranked #3 of 46 hotels in Tempe
Milwaukee, WI
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“very handy to ASU”
4 of 5 stars Reviewed April 2, 2013

We spent 2 nights at this hotel. Our double queen room had the sink inside the bathroom. The free, hot breakfast offerings were different both days. The room was clean and snacks and the shuttle to anything within 5 miles were pluses. We were there on Easter Eve and found it surprising that the desk staff didn't work harder to help those of us at the hotel find a place to eat when we were all finding it difficult to find anything open. And the best was nothing special. In fact, it was coils; something we haven't experienced in a hotel bed in years.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, April 3, 2013
Dear esperanzasl,

Thank you for telling us about your stay. We appreciate all of your comments and concerns about the hotel. We are very sorry that you felt the front desk staff did go out of their way to help. We will pass this feedback on to them. We are sorry for any inconvenience that you were caused. Thank you so much for your feedback.. Guest feedback allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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332 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Fresno, California
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 1, 2013

Spent 4 nights at this hotel with my family to attend some spring training baseball games. Our trip was planned on rather short notice and the usual hotels we like to stay at were all booked. Based on the reviews off TripAdvisor, I decided to try the Country Inn & Suites. The location of the hotel was great for the games we were attending. Unfortunately, the disappointments outweighed the benefits of a good location. The room was clean but average. The beds weren't great but not bad. But the pillows were terrible. They were so thin, they had to be folded over and doubled up just to get a little bit of comfort. I called down to the front desk one night and asked for an extra pillow but was told the hotel doesn't have any extra pillows. Many hotels actually keep an extra pillow and blanket in the closet or dresser. Not this one. I also called down to the front desk one evening and asked for 2 extra towels. I was told they would be brought up to my room. They never arrived. On two separate occasions we tried to take advantage of the complimentary shuttle they advertised. The shuttle was chauffeured by one of the front desk staff. On our first attempt at using the shuttle, we got dropped off with two other groups of people on Mill Avenue and we were told to call the hotel when we wanted to get picked up. After finding a restaurant and eating, we called the hotel about 2 hours later and were told they would be there in 10-15 minutes. We stood outside of the restaurant and waited. 25 minutes later, we saw the shuttle park down across the street. As we were waiting for the crosswalk, a group of people got into the shuttle, closed the doors, and the shuttle was about to leave. I had my teenage son run across the street to stop the shuttle before it left. After running across the street with my wife and our 4 year old son, we managed to get into the van and make it back to the hotel. Which is better than what happened the second night when we didn't get picked up at all. My wife called and told the hotel precisely where we were in old town Scottsdale. The hotel told her they would be there in 5-10 minutes. After 30 minutes my wife called the hotel back to find out if they were coming. They told my wife the shuttle left a while ago and they have no way of getting in touch with the driver since she left her cell phone at the hotel. We waited another 10 minutes and then took a taxi back to the hotel. To be courteous, my wife called the hotel to let them know we were taking a taxi and the shuttle was no longer needed. They told her the shuttle is already back at the hotel anyway because the driver couldn't find us. The complimentary shuttle cost me $20 in taxi fare plus an additional $4 for tips to the shuttle drivers for dropping us off. What really bothered me was at no point did anybody apologize for the shuttle screw ups. All in all, if your looking for a basic hotel and you have your own transportation, you might be ok at the Country Inn & Suites. For me, our next stay in the area will be at a more reputable hotel.

Room Tip: Use the complimentary ear plugs from the front desk. The AC unit is loud.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2013

I like that breakfast is included along with the free shuttle service available to transport to restaurants, area sites and venues. Some snack was always available: Bagged breakfast, popcorn, cookies, candies, apples. Pool and exercise room, frig & microwave in room. I was shuttled to and from the Desert Botanical Garden. Lovely! And the service of the driver was wonderful.

Room Tip: I believe all sides have good rooms AND there were ear plugs in a bowl at the front desk along with...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 28, 2013
Dear DiPDX,

Thank you for telling us about your stay. We appreciate all of your comments about the hotel. Thank you for your mention of the amenities that we offer. We hope you enjoyed your stay in Tempe/Phoenix. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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Campbell, California
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 16, 2013

We were totally satisfied with our room at this hotel. We had a king suite and it was comfortable and clean. Staff was very friendly, cookies and popcorn available throughout the day. Breakfast was ok, a little sparse but we got there 2 hours after breakfast started and there were lots of college athletes here. Close to Scottsdale Stadium, ASU and the airport.

Room Tip: The suites are all facing away from the main road, so they are quieter.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 19, 2013
Dear JS1522,

Thanks for telling us about your stay in one of our King Suites. We appreciate all of your comments and concerns. Thank you for telling us your concerns about the breakfast. We are are always trying to find better ways to make this service better. We apologize for the inconvenience. Thank you for staying with us. We hope you enjoyed your stay in Phoenix/Tempe. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks County, PA
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 13, 2013

I stayed here one night before an early flight out of Phoenix. The front desk clerk at check in was very efficient and polite. My room was clean and comfortable with free wifi included. The traffic noise from the nearby highway was a little loud which made falling asleep a little difficult. I didn't use the included breakfast but did grab a cup of coffee on my way out and it looked nice enough. I would use this hotel again if I needed one night before an early flight.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 14, 2013
Dear BLH613,

Thank you for telling us about your stay. We appreciate all of your comments regarding your stay. Thank you for mentioning our front desk clerk. We will pass those comments on to our staff. They always appreciate hearing comments about their service. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your stay. We appreciate your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 13, 2013 via mobile

I would definitely stay in this hotel again. It is neat, clean, comfortable and well worth the cost. The staff were incredibly accommodating and friendly. After spending one night, I added a guest to my stay and requested a different room in order to get 2 beds. I also changed the length of my stay. They cheerfully and quickly made my changes, all the while making me feel as though they were willing to do anything to ensure my satisfaction.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 14, 2013
Dear Darlene R,

Thank you for telling us about your stay. We are so glad that we could accommodate all of your needs. That is what we are here for. We hope that you enjoyed your stay in Tempe/Phoenix area. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Our guests are our number one priority. At any time you need something we are always here for you. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2013 via mobile

Comfortable room--great breakfast--friendly and accommodating staff. Shuttle service was timely. A great value all around. Will stay here again if in the area.
There are other hotels closer to the airport but for the money this is worth the extra few minutes drive.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 14, 2013
Dear mimi0333003,

Thank you for telling us about your stay. We appreciate your feedback about the hotel. We appreciate all of your feedback. We always strive as a hotel to provide a great place for everyone to stay. Thank you so much for staying with us. We will pass your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites Phoenix Airport at Tempe

Address: 808 North Scottsdale Rd, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Tempe
#2 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Phoenix Airport at Tempe 2.5*
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Also Known As:
Country Inn And Suites Phoenix Airport At Tempe
Country Inn & Suites Phoenix Airport At Tempe Hotel Tempe
Country Inn Tempe
Tempe Country Inn

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