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Country Inn & Suites By Carlson, Phoenix Airport at Tempe
2.5 of 5 Hotel   |   808 N. Scottsdale Road, Tempe, AZ 85281   |  
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Ranked #8 of 47 Hotels in Tempe
Certificate of Excellence
Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent!!”
5 of 5 stars Reviewed March 7, 2013

Our second time spending a week at this location and can't say enough about the staff and how friendly and accommodating they are, or the condition of the hotel. Staff exemplify customer service and not just for guests, but also non-guest travellers looking for assistance, which I was witness to. A very clean and well run hotel that provides easy access anywhere you want to go in the Phoenix area. Despite being very busy, the morning breakfast staff ensured there was an ample supply of healthy choices on hand to satisfy all. Staying here will not disappoint!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, March 8, 2013
Dear Byoung2309,

Thank you for telling us about your stay with us. We appreciate your feedback. We really appreciate our return guests. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you enjoyed your time in Tempe, and hope you will return again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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499 reviews from our community

Traveler rating
    269
    157
    45
    20
    8
See reviews for
161
105
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96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • French first
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English first
Harrisburg, Pennsylvania
1 review
4 of 5 stars Reviewed March 6, 2013

Rooms were clean, breakfast was great, and the front desk service was very responsive. just a little problem with van service the first week but was corrected by the next week. The cold weather that month kept me fom running outside a few days and the treadmill was not working that week. The other equipment was in good shape.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, March 7, 2013
Dear Scott M,

Thank you for telling us about your stay with us. Thank you for telling us about your concerns about the fitness center and the shuttle service. We are sorry for any inconvenience that you were caused. We will pass your comments on to our staff. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. We are very sorry for the inconvenience with the fitness room. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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Chicago, Illinois, United States
2 reviews
5 of 5 stars Reviewed March 6, 2013

Stayed at the Phoenix Airport Country Inn during our recent visit to Phoenix. Everything was good, as expected. The front desk staff greated us upon arrival and were very friendly. Room was very comfortable - everything worked and there were no problems. The breakfast was good, as usual and the dining room staff was also very friendly.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, March 7, 2013
Dear 679CAM,

Thank you for telling us about your stay with us. We hope you enjoyed your time in Phoenix. We appreciate your comments about the breakfast service. This service is very important to us. We appreciate when we receive feedback about it. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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Chapel Hill, North Carolina
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 6, 2013

I stayed here for three nights while visiting my son in Tempe. The room was comfortable and I enjoyed talking with the friendly staff at the front desk. Everything about the property was clean and nicely taken care of. Breakfast each morning had lots of choices (both hot and cold) and there was fresh coffee available all of the time. Although the property is conveniently located next to the highway, my room was quiet and the traffic noise was not an issue. I would definitely stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, March 7, 2013
Dear Movinup,

Thank you so much for this review. Thank you for telling us about your experience with our staff members. We strive to make everyone's guest experience that best that they have ever received. We appreciate all feedback that we receive. We use the feedback to make changes to the hotel to make it better. We will pass your comments on to our staff. They always appreciate hearing when they are doing a good job.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 20, 2013

Unfortunately, our traveler had a terrible experience with this hotel. The toilet paper holder fell out of the wall; the WIFI didn't work; the WIFI technical support number was disconnected; the ice machine was broken; and the hotel staff did not respond to the back door buzzer.

We immediately contacted the hotel about checking out early and was informed that we could obtain a refund for the nights not used. The traveler checked out as instructed. Now since we booked through a third party, they had to contact the hotel to obtain authorization of the refund. At this time, the hotel started giving us the run around. They said, there was a problem with Expedia's request; they hadn't done it right. The hotel did not respond to Expedia's attempts to resolve the matter. I was forced to call the corporate customer care to obtain any response and was then charged for 3 nights instead of the 1 night stayed.

I would strongly recommend staying away from a hotel that feels it is okay to conduct business in the manner, and make false promises to customers.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Care at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, March 7, 2013
Thank you for reaching out and writing your review. We are sorry your traveler was not satisfied with the accommodations of their room. We will discuss the conditions of their room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.

We also appreciate you bringing the billing matter to our attention. We understand the frustration in regards to billing when third parties are involved.

Please contact us at Customer Care so we can further assist you. Our email is CCare@carlsonrezidor.com. ~Dana
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Claymont, Delaware
Level Contributor
133 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 stars Reviewed February 6, 2013

Our king bedroom suite was large and comfortable with high ceilings on the first floor away from the highway. There was the occasional plane going overhead, but not too intrusive as to be annoying. It was clear that the rooms were recently renovated. There were still new fold marks in the curtains. The bed and bedding were comfortable and thankfully, the door closed quietly. The toilet flushed quietly too. We were traveling with a pet and they allowed pets with a fee. Breakfast was included that had both hot and cold selections. All items were fresh and well stocked. The staff were all friendly and check in and out went quickly and efficiently.

There were a few problems and that is why not 5 stars. There was a constant drip in the tub that I told the front desk that nothing was ever done about. Also, the clock radio was useless in telling time. I mentioned that and it was not replaced. I took it to the front desk and was told I could pick one up later in the day, which I did. It too, had problems. There was no hair-dryer installed yet (that's how newly renovated they were!). But the worst problem was that we left the room in the morning and got back at about 3:30 and the room was not made up. Nor did it seem like they were anywhere near close to doing so! We just said to forget it, exchanged towels and got more shampoo, etc.

Though very nice and apologetic, there just seemed to be a lack of personnel to take care of the hotel in a timely way!

All that said, I would stay here again, however, because the room was so nice especially for the cost of the room and the pet friendly policy. Hopefully they will get their staff issues together.

Room Tip: Ask to be away from the highway side.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, February 8, 2013
Dear Splanky,

Thank you for telling us about your stay. We hope you enjoyed your stay inTempe. We value all guest feedback.. Thank you for telling us about your concerns in your room. We are sorry for any inconvenience that you were caused. We will pass your concerns on to our housekeeping staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you , and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
56 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed January 11, 2013

The hotel is at the bottom of North Scottsdale Rd, close to PHX airport. There isn't much else in the area. We had a nice suite with a separate sitting room. When the door to the bedroom was closed we couldn't hear any noise from the hallway so slept well.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review, January 16, 2013
Dear covecutie,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your suite. We are so happy that you stayed with us. We hope you enjoyed your time in Tempe. We will pass your comments on to the staff. Thank you so much for staying with us. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Phoenix Airport at Tempe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Phoenix Airport at Tempe

Address: 808 N. Scottsdale Road, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Tempe
#5 Business Hotel in Tempe
#9 Romantic Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Phoenix Airport at Tempe 2.5*
Number of rooms: 83
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Also Known As:
Country Inn & Suites Phoenix Airport At Tempe Hotel Tempe
Country Inn And Suites Phoenix Airport At Tempe
Country Inn Tempe
Tempe Country Inn

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