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“Great Experience” 5 of 5 stars
Review of Country Inn & Suites Phoenix Airport at Tempe

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Country Inn & Suites Phoenix Airport at Tempe
2.5 of 5 Hotel   |   808 North Scottsdale Rd, Tempe, AZ 85281   |  
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Ranked #7 of 48 Hotels in Tempe
Certificate of Excellence 2014
Sacramento, California
1 review
“Great Experience”
5 of 5 stars Reviewed March 13, 2012

We first stayed at this hotel last April because it was close to ASU where our son is attending college. We have been back to Tempe 3 times since that first trip & have always stayed here. It is not only the convenience to ASU that brings us back, but the friendly staff & the nice clean rooms. The value for your money is also a plus. The staff has always been very helpful & quick to respond to any of our needs. The breakfast each morning is also a nice bonus. We will definitely be back!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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slll, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 19, 2012
Dear Tami,

I appreciate the great feedback and loyalty! We love being so close to ASU...and love to support our Sun Devil parents! Keep coming back...and we will always take care of you!

Thanks for choosing us! Hope to see you soon.

Sincerely,

Shelly L.
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452 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Centennial, CO
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 13, 2012

A few disappointments: No towel rack or hook in the bathroom-when I notified the front desk, they said, yes we know we havn't gotten to all the rooms yet. The back door from the parking lot did not always open with the room card key; when we notified the front desk, they said, yes we know about it. We stayed for 4 nights and there was no attempt to respond to our questions. The ice machine on our floor did not work. We received sporadic housekeeping service. Did not replenish hand towels one day. Did not replenish soap and toiletries on another day. Not only is there airplane and road noise, but the hotel seemed noisey as well. Overall, this hotel had a feel that it was not well managed and cared for. The breakfast was adequate at best. Okay for one night because of its good location near airport, but next time, we'll pay a little more for a nicer place.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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slll, Manager at Country Inn & Suites Phoenix Airport at Tempe, responded to this review, March 19, 2012
Dear Leaves67,

I just wanted to thank you for taking the time to complete a review regarding your recent stay. I must admit, although it wasn't the greatest review...it provided me with the knowledge needed to correct these issues.

We do have towel hooks on order...however it doesn't sound like you were given all of the info when you provided the feedback to the desk staff. The towel hooks were misplaced during a recent renovation and were overlooked in the inspection process. This wasn't brought to our attention until we reopened the rooms to our guests. Thanks to guests like you, we now know that we need them...and they will be installed as soon as we get them.

I am so sorry that you experienced so many frustrations during your time with us. That is never our intention. I know that we had a flu bug that hit many different staff members over the past 3 weeks. Although the sick staff members were willing to come in and work...we always try to play it safe! No one wants to get sick on vacation...so I demanded that they stay away. It is unfortunate that you had to feel the shortage on staffing. I am so sorry. I would love for you to experience the Country Inn & Suites when we are fully staffed and healthy. Please do not hesitate to contact me in the future to discount your next reservation.

Thanks again for the feedback. I hope that we can regain your trust in the future.
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MILWAUKEE
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2012

The place was perfect in a great location for our golf, eating, and catching the light-rail. The management actually cares if you are happy and will do whatever it takes to make your stay the best it can.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PHL
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2012

I learned about this property because of the established relationship with my company. My company is based in Phoenix and when I've needed accomodations I have always used this hotel. I was in town on business but arrived a day earlier than planned. When I arrived I had a recently renovated room. It appeared as though many of the rooms were being updated. I had a wonderful room (405) that had a fridged, microwave, seperate bedroom and sitting room. The staff has always been over the top with customer service. I always reccommend this property to anyone who will be staying in the Phoenix area.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Coral Springs, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2012

Just stayed twice at this hotel. Had a very pleasant stay. Staff is friendly and very helpful. Felt very much at home here. Loved the chocolate chip cookies and popcorn each night. Room was quite big and nicely furnished. It was really nice having a microwave and refrigerator. LOTS OF OUTLETS for electrical items and getting on to the internet was easier than at any other hotel we stayed in on our trip! Loved the location which was just south of Scottsdale and near major roads for traveling around town.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tucson, Arizona
1 review
5 of 5 stars Reviewed March 7, 2012

We were greeted by a friendly staff member when checking in. Once in our room we received a call from that staff member asking us if the room was satisfactory and did it meet all our expections and wished us a good night. We thought that was great as we had never received a call like that before. The room was large, clean and comfortable. We recommend this hotel to anyone.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 4, 2012

If you are stayng in SCOTTSDALE , this is a Very Good Hotel . I think this COUNTRY INN Chain is one of the Best Deals in U.S. for Hotels under U$ 100.00 .
They serve a very good and Complete Breakfast , Free Parking and BIG , Confortable & Clean Rooms . You can´t go Wrong with Country Inn hotels .
The LOCATION is PERFECT , very close to all the Main Attractions , Shoppings and Business.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Phoenix Airport at Tempe

Address: 808 North Scottsdale Rd, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Tempe
#7 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Phoenix Airport at Tempe 2.5*
Number of rooms: 83
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Also Known As:
Country Inn And Suites Phoenix Airport At Tempe
Country Inn & Suites Phoenix Airport At Tempe Hotel Tempe
Country Inn Tempe
Tempe Country Inn

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