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“Not Bad” 4 of 5 stars
Review of Candlewood Suites Phoenix Tempe

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Candlewood Suites Phoenix Tempe
2.0 of 5 Hotel   |   1335 W Baseline Road, Tempe, AZ 85283   |  
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Ranked #22 of 48 Hotels in Tempe
United States
Top Contributor
76 reviews 76 reviews
67 hotel reviews
Reviews in 45 cities Reviews in 45 cities
29 helpful votes 29 helpful votes
“Not Bad”
4 of 5 stars Reviewed January 22, 2014

This is not a bad hotel. The room furniture and bathroom are renovated and pretty nice. I had a "queen bed" room. The bed seems a little small - almost felt like a full size bed - for some reason. The space next to the bed is a little tight.

The location is convenient but not really close to the action of Tempe.

It seems 1/2 of the 3rd floor is smoking so beware if you don't like smoke.

Room Tip: Ask for rooms away from the smoking section if you don't like smoke. Unfortunately the smoking...
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    27
    18
    8
    6
    4
See reviews for
9
11
12
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Winston Salem, North Carolina
Top Contributor
198 reviews 198 reviews
67 hotel reviews
Reviews in 108 cities Reviews in 108 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed January 20, 2014

the hotel is fine but I still can not get over when the desk staff is not trained to acknowledge a PLATINUM MEMBER......this is just a major flaw in training,,,,this is such a major part of Candlewood Suites programs, there is no excuse for this poor treatment of your best clients......TRAIN YOUR STAFF

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Phoenix Tempe, responded to this review, February 5, 2014
Dear glendale215,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 29, 2013

Hits: location was great, room was spacious and had lots of storage space, furnishings and appliances were in above average shape, bed was fine and hot water was hot. Mini kitchen was very convenient, especially with multiple supermarkets nearby.

Misses : fridge cycled frequently & was fairly loud, HVAC cycled more frequently and was louder still, and toilet ran every 10 minutes or so with a high pitched whine that I first mistook for the buzz of a travel alarm. Kitchen sink stopper didn't work, nor did bathtub drain plug.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Phoenix Tempe, responded to this review, January 14, 2014
Dear ToutLeMonde,

Thank you for writing a review about your recent stay with us. I'm truly delighted you liked your room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I would like to offer a sincere apology for the inconvenience the noises had caused you. I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
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Scottsdale, Arizona
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 27, 2013

I spent a night here and was pleasantly surprised by the great customer service, especially when I was checking in. The staff was friendly and accommodating. Room was very nice. And all of this for a great rate. I will definitely look to stay in this hotel on future trips when I have to travel between Phoenix and Tucson.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 5, 2013

This was my first time staying at an Candlewood Suites location. I was pleasantly surprised. Due to last minute schedule change I arrived at the hotel to at 8 am to meet some associates. I asked the front desk if I could pre-check in just in case I returned late that evening. But the hotel did me one better they had a room available and they allowed me to check in at 8am. Not many places will allow you to check in that early. The Room was nice and large for the one person. I had almost a kitchen with dishwasher, microwave, fridge and 2 burner stove. The room had a large bathroom and FREE laundry machines. Now that almost never happens. The establishment really made my day and since it was the first day of the week that I spent there. It really made my week. I definitely will stay at this Candlewood Suites the next time I am in the area. Plus, there are plenty of food locations and a huge mall just across the street. Everything I needed was right there.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orem, Utah
Top Contributor
123 reviews 123 reviews
67 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed October 23, 2013

I stayed at this place before and I've always been happy with my stay. The location works out good for me as I have several clients in the area. But this trip was a very sad experience. After traveling all day I went to check-in here and showed the clerk my reservation that I had printed out. After spending some time on the computer he said he was sorry but the people in the room I had reserved had decided to extend their stay and the room was not available. I explained to him that I had made the reservation almost a month ago and asked how he could allow someone too extend their stay when I had a reservation for that room. He couldn't really tell me but did offer two other different types of rooms. I told him neither of those would work for me and just to cancel my reservation. I suspect the folks in the room I was supposed to have were paying more than I was supposed to and the hotel didn't want to pass that up. So obviously reservations here mean nothing to these folks!
This is the second location of this chain to do this to me so I will remove Candlewood Suites from my list of places to stay.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Phoenix Tempe, responded to this review, November 8, 2013
Dear Dale K,

Thank you for taking the time to share your comments with us. We apologize for the incident with your reservation. This is not a common occurrence at our hotel. Unfortunately, there are times when an IHG property is unable to honor a reservation due to unexpected stay overs or other situations which may arise. We regret we were unable to offer you a room suitable to your needs. We sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpine, AZ
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 18, 2013

We stayed here for an ASU football game, the hotel is in an ideal location for that and many other things like shopping and food. It is a very clean place, and I think a brilliant concept in terms of the room layout, and what a good deal for the money.

About the room: there is a small kitchen with plates/utensils, and really nice big microwave (bag of microwave popcorn in it!), then you move forward to a large workspace area and wall mounted TV. Nice bed and wide open bathroom, all very clean and neat.

The honor system in the canteen was something I have never seen. We got home quite late from the ball game and found some healthy stuff to eat, looked around for a way to pay for it...nothing but a little notepad to check off what you took, drop it in the bin and off you go. The desk clerk says they break even on this amenity which was really great to hear.

All in all, one of the best travel values I have ever seen, saying something as I am an old fart 60+ year traveler.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Phoenix Tempe

Address: 1335 W Baseline Road, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Phoenix Tempe 2*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites Phoenix/Tempe Hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD and DVD player. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Phoenix/Tempe Hotel is located in South Tempe on Baseline Road near I-10 exit. Conveniently located just 3 miles north of the only IKEA in Arizona! ... more   less 
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Also Known As:
Candlewood Suites Phoenix Tempe Hotel Tempe
Candlewood Suites Tempe
Candlewood Tempe
Tempe Candlewood Suites

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