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“Good price, terrific customer service” 4 of 5 stars
Review of Candlewood Suites Phoenix Tempe

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Candlewood Suites Phoenix Tempe
2.0 of 5 Hotel   |   1335 W Baseline Road, Tempe, AZ 85283   |  
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Ranked #25 of 46 Hotels in Tempe
Scottsdale, Arizona
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Good price, terrific customer service”
4 of 5 stars Reviewed December 27, 2013

I spent a night here and was pleasantly surprised by the great customer service, especially when I was checking in. The staff was friendly and accommodating. Room was very nice. And all of this for a great rate. I will definitely look to stay in this hotel on future trips when I have to travel between Phoenix and Tucson.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
    24
    18
    7
    6
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
San Antonio, Texas
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2013

This was my first time staying at an Candlewood Suites location. I was pleasantly surprised. Due to last minute schedule change I arrived at the hotel to at 8 am to meet some associates. I asked the front desk if I could pre-check in just in case I returned late that evening. But the hotel did me one better they had a room available and they allowed me to check in at 8am. Not many places will allow you to check in that early. The Room was nice and large for the one person. I had almost a kitchen with dishwasher, microwave, fridge and 2 burner stove. The room had a large bathroom and FREE laundry machines. Now that almost never happens. The establishment really made my day and since it was the first day of the week that I spent there. It really made my week. I definitely will stay at this Candlewood Suites the next time I am in the area. Plus, there are plenty of food locations and a huge mall just across the street. Everything I needed was right there.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orem, Utah
Top Contributor
107 reviews 107 reviews
59 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed October 23, 2013

I stayed at this place before and I've always been happy with my stay. The location works out good for me as I have several clients in the area. But this trip was a very sad experience. After traveling all day I went to check-in here and showed the clerk my reservation that I had printed out. After spending some time on the computer he said he was sorry but the people in the room I had reserved had decided to extend their stay and the room was not available. I explained to him that I had made the reservation almost a month ago and asked how he could allow someone too extend their stay when I had a reservation for that room. He couldn't really tell me but did offer two other different types of rooms. I told him neither of those would work for me and just to cancel my reservation. I suspect the folks in the room I was supposed to have were paying more than I was supposed to and the hotel didn't want to pass that up. So obviously reservations here mean nothing to these folks!
This is the second location of this chain to do this to me so I will remove Candlewood Suites from my list of places to stay.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Candlewood Suites Phoenix Tempe, responded to this review, November 8, 2013
Dear Dale K,

Thank you for taking the time to share your comments with us. We apologize for the incident with your reservation. This is not a common occurrence at our hotel. Unfortunately, there are times when an IHG property is unable to honor a reservation due to unexpected stay overs or other situations which may arise. We regret we were unable to offer you a room suitable to your needs. We sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpine, AZ
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2013

We stayed here for an ASU football game, the hotel is in an ideal location for that and many other things like shopping and food. It is a very clean place, and I think a brilliant concept in terms of the room layout, and what a good deal for the money.

About the room: there is a small kitchen with plates/utensils, and really nice big microwave (bag of microwave popcorn in it!), then you move forward to a large workspace area and wall mounted TV. Nice bed and wide open bathroom, all very clean and neat.

The honor system in the canteen was something I have never seen. We got home quite late from the ball game and found some healthy stuff to eat, looked around for a way to pay for it...nothing but a little notepad to check off what you took, drop it in the bin and off you go. The desk clerk says they break even on this amenity which was really great to hear.

All in all, one of the best travel values I have ever seen, saying something as I am an old fart 60+ year traveler.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuma, Arizona
Senior Contributor
36 reviews 36 reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 3, 2013

I needed to take my dog, Max to the veterinary specialists in Gilbert for consultaion so I made reservatios at the Candlewood Suites in Tempe. I let them know upon check in that I might be staying another night depending on what the results of the tests were. I was traveling with my dog and with my cat. Upon hearing why I was there, they upgraded me to a two room suite which also made it possible for me to be on the ground floor and nearer to a door. I try to stay at Candlewood suites when ever it is going to be more than one night because of the kitchenette and because they are so pet friendly. The man who checked me in made sure I knew approximately how long it would take me to get from the Candlewood to the Veterinary Specialites in the morning so I could plan my travel time accordily

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 28, 2013

We selected this hotel because of its price, location to the airport and because it's part of the Holiday Inn chain. We also wanted kitchen facilities. The room was large, no frills. Front desk staff were friendly and helpful and made sure I knew what was available and also- what wasn't ( no daily maid service.) I loved the free laundry service as well as the 'grocery' items done by honor system!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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san diego
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 28, 2013

What a wonderful stay. This property doesnt miss a thing. All star staff KARLA KYLE AERYN are so friendly helpful with directions fun things to do resturant advice shops nereby everythihg.BBQ grills by the pool free laundrey clean stocked room and what a comfortable bed. The only negative was i had to leave so soon....

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Phoenix Tempe

Address: 1335 W Baseline Road, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 46 Hotels in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Phoenix Tempe 2*
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites Phoenix/Tempe Hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD and DVD player. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Phoenix/Tempe Hotel is located in South Tempe on Baseline Road near I-10 exit. Conveniently located just 3 miles north of the only IKEA in Arizona! ... more   less 
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Also Known As:
Candlewood Suites Phoenix Tempe Hotel Tempe
Candlewood Suites Tempe
Candlewood Tempe
Tempe Candlewood Suites

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