We stayed at this hotel for one night, the night before a noon flight home from Sky Harbor. We had a hell of a time finding this place. 3 calls to the front desk were not much help. We followed their directions (gotten prior to leaving home), and also Mapquest, and still had difficulty. They need to improve or revamp their directions they give to people. The room was clean, comfortable and the corner desk (a room we did not ask for, but got anyway) was very convenient. It is a pretty hotel, with a nice lawn and flowers. We did not see the pool. Parking was good.
Now the problems: We arrived to a line up of people, waiting to register. This was a Monday night about 7:30 PM. There was one young lady working the desk. She was a new employee from what I could guess. She was confused, nervous, and did not know a lot about the hotel. We could see why our directional questions were poorly given. The phone was ringing off the hook, and management should have had an idea that this situation could occur. They were very busy, and the poor girl did not have the help, backup or experience to work this out. If she is not new, she needs more training or another job. It took us about 30 minutes to get our room and we were 3rd in line. There was at least 3 people behind us, and 2 were still there 45 minutes later.
Big problem: A businessman had scheduled a group of people for a stay of 15 days at this hotel, and had done so because of having a laundry available, at least partially had done so, anyway. He waited patiently while this young lady waited on all of us, and finally she simply asked him what he wanted. He wanted directions to the laundry, which is on their website, and on the map of the hotel, sitting on the front desk. She just looked at him dumbfounded, and said there is no laundry, and didn't give any explanation or apology, as far as we could hear. He told her about the map of the hotel sitting right there in front of her and she ignored it. I hope he complained big time to the manager and got a good deal from the management. I told him he should complain, and he said he was going to. I would be upset also. Others were complaining too, about other things, one being the internet connection. Obviously, the staff needs to improve at this hotel. At check out the next morning, I asked if their was a manager around, and was told yes, but they would not let me talk to him, and the young man at the front desk this time just stared back at me when I made a few suggestions. Oh well, can't win them all. I would not stay here again, though the hotel is clean and nicely redone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.