We arrived hoping for an early check in after spending the night in a Houston Airport. Without checking, the front desk attendant said no and suggested calling back later. I was in tears.... due to mechanical airplane difficulties in Kansas City and missing a flight and sleeping in an airport... just wanted to get out of clothes that I had been in for over 24 hours and freshen up. We were offered the Lobby bathroom and the suggestion to check back later. Not a good start!
The hotel was easy to find and in a good location for airport shuttle and driving to Spring Training games. The shuttle will accommodate requests up to 5 miles. Although we did not use the shuttle service... it was definitely seen as a perk. NOTHING is within walking distance, so transportation is necessary.
Found the room decently appointed. Did not look recently renovated, carpet was dirty, shower tile grout was stained and pillows were overly soft. The room looked worn. Found the bed firm but comfortable. I requested a high room, for the air to be turned down and extra foam pillows....did not receive any! The air conditioner in room 223 was loud and woke us several times during the night. The room was okay and a decent place to stay. I would hope anyone getting this room got a great rate because it was not worth the nearly $200 rate that was suggested to me as the current rate when I questioned why I was not getting the $15 food credit that was suggested when I made the reservation. This turned into a debate with the front desk... I was like really... I am paying hundreds of dollars for a room and this should not even be questioned!
Tried to check out at 3 AM, no one came to the front desk. I was worried when we departed and found four Phoenix police cars outside...still wonder what happened.
Breakfast was basic but free so that was nice. We chose to eat elsewhere and left too early the second day to take advantage of it.
Overall, met our expectations but definitely failed to exceed them. I am a tough cookie and when I vacation... I want to feel special... I so did not feel special on this stay as other reviewers were fortunate to feel. Pretty sure I won't be back :(
If you want a view ask for one . We only saw the parking lot!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.