We arrived late at night after traveling 15 or so hours from Central California. Alfred, at the front desk was wonderful when we discovered a slight problem with the room. He was very responsive and apologetic for the item not being correct. His cheerful attitude was so typical of Marriott properties. Marriott is our hotel of choice just for these reasons.
Breakfast was good and a great way to start off the day of further travel.
Leaving the hotel my spouse left a pillow and when we called about it in their usual fashion said that yes, it had indeed been turned in by the housekeeping staff. Arrangements were made to pick it up on our return. Marriott has the best staff with this kind of thing. They do a good job of screening for honesty.
Would recommend this Springhill with no reservation.
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- Also Known As:
- Springhill Suites Phoenix Tempe/Airport Hotel Tempe
- Springhill Suites Tempe