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“Independent Hotel Bargain” 4 of 5 stars
Review of Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

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Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
3.0 of 5 Hotel   |   1651 West Baseline Road at I-10, Tempe, AZ 85283   |  
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Park'n'Fly
Ranked #33 of 48 Hotels in Tempe
Middlebury, Vermont
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Independent Hotel Bargain”
4 of 5 stars Reviewed January 18, 2013

I fly regularly on redeye flights to and from PHX. I've stayed at Holiday Inn, Ramada, and this Tempe InnSuites several times. This has become my favorite. The rooms are modern and nice. They have a very original hot breakfast (biscuits and gravy excellente). It's not perfect, and I don't want to jinx my regular stay by quoting the prices and finding it full on my next trip. But heck, it's 40 bucks cheaper and 30% nicer than the neighboring hotels and they deserve some credit.

Room Tip: It is a fricking maze, odd number rooms are on a different side of the building from even numbered r...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, January 29, 2013
We are glad you see the amazing value that have had guests returning here year after year for 20+ years. We are glad you enjoyed your stay and appreciate your wonderful feedback.
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188 reviews from our community

Traveler rating
    33
    58
    35
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    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Holbaek, Denmark
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 8, 2013

We booked the hotel through the "park sleep fly" program. This way we could drive our own car to the hotel and park it there - get a ride to the airport and back on the hotel shuttle - spend a night in the hotel upon our return, and then ride back again in our own car. Very convenient indeed. Price just over $100 in total. Airport shuttle worked fine. It took less than 10 minutes each way. Room was better than expected - newly renovated. Free breakfast. Nothing elaborate but definitely adequate. Free Internet worked fine in the evening, but we couldn't get connected in the morning. All in all a pleasant experience which we can recommend warmly. No need to look elsewhere for a good airport hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chihuahua, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2013

Great location, easy to find, nice staff, good food, but the room was ugly, a non standard bead, strange room distribution, the bed was in an angle with a couple of mirrors in a non standard location, the night stands were of triangular shape and if you left them in place you could hurt yourself in the dark, the room smelled funny like a former smoking room converted to a non smoking, the cleanliness of the room was OK but there was a cockroach in the bathroom in the morning, we would recommend it only for the location and the price

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, February 11, 2013
I apologize that the room you were in did not exceed your expectations, and I assure you that the room you stayed in is unique and is the only room of that shape in our hotel. We have actually had many guests specifically request this room over the years as its layout is unique. I assure you this absolutely is a 100% non smoking room, but I will address your concerns with my Housekeeping Manager. I will also address your additional concerns with my head of maintenance to make sure no other guests have similar sentiments. Thank you for your comments regarding our hard-working staff and our breakfast & social hour. I will use these comments when I am working on room improvements later this year. We hope to see you again at the InnSuites in the near future.
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Queen Creek, Arizona
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 21, 2012

This is a great hotel and one I have stayed in several times over the past 3-4 years. It is great if you are a walk-in with no reservation as I was this last time OR if you have planned a trip and made reservations as in times past. It is in a great location and there are several eateries that are within walking distance with "Joe's Crab Shack" being one! Good food. The breakfast at this establishment is very good and the employees handling breakfast are very accomodating and friendly. I would recommend this hotel anytime for the location, price and breakfast. This unexpected visit was because I had trouble with a car carrier's brakes catching on fire behind my 26' moving truck coming into Phoenix and the delay with the arrival of a diesel mechanic made it impossible to make it to my new home that night! I was glad I knew of this great hotel where we could stop and re-energize after a grueling 4 day road trip from Seattle. It was Halloween and the desk clerk even had trick-o-treats for the guests checking in. Nice touch.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, November 26, 2012
Thank you for your continued patronage at our wonderful hotel. We look forward to seeing you again soon.
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Chula vista, Ca
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 6, 2012

Just stayed again this week and it was great. I loved the bed, slept like a log. I have not gotten a bad bed at this hotel. I stayed back in September and it was great too. They have a new manager and he appears to be getting things done. I noticed that the lobby was cleaner that my last stay and the staff a little more friendly. I stay because of the mall across the street and the other options are simply too expensive.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, November 13, 2012
Thank you for being a frequent returning guest to our property. We are excited to be under new management and will continue working hard to make sure our guests have the same feelings when they depart. We look forward to seeing you again on your next visit!
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Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 27, 2012

We stay here about 3 to 4 times a year to visit the in-laws. Unfortunately, the stay during this past week was extremely unacceptable. We waited long time to check in, desk clerk did not really attempt to find us a room and we were late to our dinner plan. The cleanliness of the room was ok, we found hairs and other stuff on our toilet and tub. it was disgusting! Anyway, we were late so we move on. But next day we requested housekeeping service first thing in the morning and by the time we returned around 5pm, the room still was not clean. We waited about another hour to get just clean towels, again we were late with our dinner plan with the in-laws. Next day, when I express my concerns to the front desk at check out, they did not seem to care. I request to speak to the manager and he didn't seem to know whats going on other than justifying it that he is new and he does not know whats going on. He is an idiot! I truly would not recommend this hotel unless you have A LOT of time on your hand to wait and don't mind dirt. Unfortunately, we don't and we will not be coming back.

Room Tip: check in early so you can wait longer for a room
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, November 13, 2012
I assure you that we have taken great strides since your last visit by more than doubling our inventory of linens and towels, and hiring more maids so that rooms are ready by check-in time. As the new manager I am focusing substantial efforts on Housekeeping, Maintenance and Front Desk so that all rooms are in tip-top shape and our guests have a pleasant stay. I assure you your next stay at our property will be a night & day difference.
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Lake Forest, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2012

We come with a group of couples every year to attend Spring Training and stay at Tempe Inn & Suits. This hotel is perfect for us... free breakfast and extremely comfortable beds! Staff is always super nice and accommodating. We are usually on the go the whole time and out late, so for us this place is perfect, cant beat the price. We used BBQ's a few times and they worked great. 2 room suits are nice for entertaining and pre-gaming.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review, November 13, 2012
Thank you for your comments, we look forward to another successful Spring Training in 2013. Don't forget we do a Manager's Barbecue the First Wednesday of March (and every month)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

Address: 1651 West Baseline Road at I-10, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 48 Hotels in Tempe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites 3*
Number of rooms: 160
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 6am-10pm Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Hotel Tempe/Phoenix Airport Inn Tempe
Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites

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