Have stayed here several times in the last year without incident. This last experience was the absolute worst. It seems that the ownership has changed, or drastically decided not to maintain the property any more. I sometimes spend 3-4 days here, but not again at this property:
We arrived late on Saturday evening after a day of driving. and visiting family. The TV in the bedroom was fuzzy, so we dispensed with watching the local news and just went to sleep. Trying to use the hair dryer in the morning, I discovered it didn't work. We then went down to the dining room at 9:20, to find that half of the food had already been cleared away. Several other guests also asked why this was happening and we were told that this property "does not serve breakfast after 9:30 on ANY day". I immediately went to the front desk with my hair dripping wet to complain about the lack of breakfast, the fuzzy TV AND the broken hair dryer and the clerk asked me if I called anyone at the front desk about it to report it. I told him that I was personally reporting it now, and that I was too tired to call someone to fix my fuzzy TV at 11:00 at night. He said that I was supposed to call the front desk immediately. Like they were going to ignore it because I was reporting it in person? He didn't seem to notice that my hair was wet and insisted that I "Call the front desk to report it". WHAT?? I felt like I was in Hotel Hell. He told me that he would "send someone up with a hair dryer in a few minutes". No one ever showed up and we left after 30 minutes of waiting.
The statement about not serving breakfast after 9:30 was a lie, because I've stayed here before, and made waffles at 10:00 in their dining room on weekends. Even McDonald's serves breakfast on weekends until 10:30, why not THIS hotel? We went next door to Wendy's and had great croissants & coffee,and found other guests there from the hotel who were enduring the same experience.
On this visit, I also noticed that neither pool was clear, having extremely cloudy water, indicating more neglect. As a pool owner, I know it takes very little to maintain a clean, sparkling pool, if filters are run consistently and chemicals are balanced. This property was doing neither, bringing into question additional sanitation issues of the facility.
Sadly, this property is now OFF my hotel list. I will miss the other intelligent staff and maintenance man, in addition to the friendly, hard-working girls in the kitchen. On another weekend that I stayed, 2 of the girls were out and the maintenance man had to do breakfast for all of us by himself assisted by the desk clerk. They did an admirable job, and we DID have breakfast service until 10:30.
Shame on this franchise for failing to keep up with its competitors. It marks their demise as a great place to stay, and will affect the reputation of the Days Inn brand as well. Really too bad.
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- Also Known As:
- Days Inn And Suites Tempe Hotel Tempe
- Tempe Country Inn
- Country Inn Tempe