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“Excellent stay and excellent value” 4 of 5 stars
Review of BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
2.5 of 5 Hotel   |   5300 South Priest Drive, Tempe, AZ 85283   |  
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Ranked #3 of 48 Hotels in Tempe
Lindon, Utah
Top Contributor
81 reviews 81 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
“Excellent stay and excellent value”
4 of 5 stars Reviewed June 4, 2014

I am continually impressed by the quality and price of the Best Western chain. This property is no exception. The room was very clean, the bed very comfortable and the shower/bath area was also very comfortable and functional. The location is convenient from Sky Harbor airport. The staff was very efficient and helpful, the property was in an area that was well lit and felt safe. The hotel was about 5 miles from the Mill Street restaurant area.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, June 6, 2014
It is great to know that our hotel continually impress you! We are glad you are happy with our quality, location, guest rooms and service we provide. Thank you for your business and this wonderful recommendation to other travelers.

Kellie Williams
Director of Sales
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467 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Arizona
Top Contributor
88 reviews 88 reviews
10 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 31, 2014

BW-Plus Tempe by the Mall is the most comfortable BW-Plus I've stayed in ever. It's location is tops-just walking distance to the mall, the shuttle service is exceptional. Checking in/out was a breeze and I highly recommend this BW-Plus to everyone who wants to stay near Sky Harbor International Airport in Phoenix.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, June 2, 2014
Thank you for taking the time and writing a wonderful review and recommending our hotel to other travelers. We are glad that our hotel was comfortable , location and proximity to Sky Harbor met your needs and our service was exceptional. Please come back and stay with us again soon.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Working in the transportation industry, people are always asking me my opinion on hotel stays. I always tell it like it is because I want people to get what they pay for. The Best Western Plus Tempe by the Mall is my home away from home. When I have to be away from home four days a week this hotel provides everything I need, a great hot morning breakfast, a small well equipped gym, large comfortable rooms within walking distance of Mills Mall. They also provide shuttle service for those who need a ride and prefer not to walk. I highly recommend for anyone staying at this Best Western to take the .05 mile walk south on Baseline to Kiwanis lake what a oasis. I couldn't leave this without mentioning the hospitality of the staff. They are great and friendly, make everyone feel like royalty.

Room Tip: great poolside rooms if you don't mind a little noise.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, June 2, 2014
Thank you so very much for calling us your extended family and your home away from home. We are so excited to read this review and recommendation to other travelers. We appreciate your business and glad our location and amenities exceed your needs and expectations.

Kellie Williams
Director of Sales
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Durango, United States
1 review
4 of 5 stars Reviewed May 23, 2014

My overall experience was positive. The location was for where I wanted to be was decent. The staff was very helpful on the locations of all the night venues in the area. Breakfast the next morning was decent, not bad by no means. It would be nice if they had a B.W closer to the college or in Mesa, Gilbert, or Chandler. Overall stay Very Good - Excellent

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, May 24, 2014
Thank you for taking the time to comment and give
other potential guests your insights about our hotel.
Your very good -excellent rating inspires our entire staff
to continue to provide superior customer care to all our guests..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 20, 2014

This is the third time we have stayed at this location prior to our departure from Sky Harbor back to Vermont. It is reasonably close to the airport, walking distance to Claim Jumper, Joe's Crab Shack and a few other eateries and the rooms are clean and quiet. This time we ended up with a first floor room with direct access to the patio/pool area. The shuttle runs around the clock and the drivers were both knowledgeable and polite.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, May 22, 2014
Thank you for your positive and thoughtful comments
about our hotel.
We value your opinion as on of our repeat guests.
We look forward to your next visit.

The Entire Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethalto, United States
1 review
3 of 5 stars Reviewed May 20, 2014

This property looks like its getting a new facelift & could use some customer service skills at Front desk & GM. Also needs some deep cleaning down ion rest rooms, overflow drains were full of gunk/mold/order. Employee's entered my room 2 times with my DND on the door

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, May 22, 2014
Thank you for visiting our hotel.
We will try harder to meet and/or exceed your expectations on your next visit.

The entire staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anaheim, United States
1 review
3 of 5 stars Reviewed May 15, 2014

The room was satisfactory in appearance. Toilet did no flush well, sinks slow to drain. There were kids running down the hallway during the night and making a lot of noise. The interior as well as the exterior of the hotel was nice. The breakfast was good . Eggs with cheese in the center, coffee, juice, sausage and biscuits and gravy. There was fruit , yogurt and pastries. Arrival and departure went smoothly and the staff was pleasant for both. In the future I will try another hotel to compare price and value. Overall the hotel stay was average.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, May 22, 2014
Thank you for taking the time to comment on our hotel
We appreciate all the positives you mentioned about hotel
and we will continue to try to improve in all areas that you pointed out as average.

The Entire Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Tempe by the Mall

Address: 5300 South Priest Drive, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Tempe
#3 Family Hotel in Tempe
#3 Romantic Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 158 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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