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“Great Check in and Customer service.” 4 of 5 stars
Review of BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
2.5 of 5 Hotel   |   5300 South Priest Drive, Tempe, AZ 85283   |  
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Ranked #3 of 48 Hotels in Tempe
Kingman, Arizona
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Check in and Customer service.”
4 of 5 stars Reviewed February 24, 2014

Very professional at check in could not ask for anything better than that service. made it down the hall with the dog and into the room. Peyew they had a deodorizer going full blast. Did not find it until the last day but would suggest to others unplug it right away if sensitive to those odors.
There was a patio door which we could open and unload vehicle directly into the room and also take the pup for a walk about. Room was very clean, filter had been changed recently, the shower drained great. while were still moving in the staff came through and replaced every cheap plastic chair they had around the pool and on the patios of the rooms with a high quality metal/ sturdy chair and loungers around the pool.
The one complaint would be pillows that were like fat little bombs and not very comfy to use. No quilt for staying warm under if you have the ac turned down for better sleeping at night. Speaking of which the curtains worked great and did not allow daylight in thus able to sleep in a tad longer.
As for street signs it is easy to miss as there are not easy normal signs lit up to lead you into the property.
The pool and spa were clean, plenty of towels to be had in the pool area. Water was a touch cold in the pool for us though.
Landscaping and building appeared to be in good shape and no obvious signs of deterioration.
Will return again but first is to shut of the stink bomb and air out the room.
Breakfast was the typical waffles etc. nothing to write home about.

Room Tip: read the review for tips and tricks.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 25, 2014
Thank you for taking the time to write a review of your recent stay with us.

Your detailed response was wonderful and we will share with each department and use these examples and compliments for ongoing trainings.

We hope that you come back and stay with us again when traveling in the greater Phoenix/Tempe area.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
CoeurdAlene, United States
1 review
5 of 5 stars Reviewed February 23, 2014

very clean, helpful staff, close to shops, restaurants, freeways, nice breakfast, pool, small fitness area. traveled here for a wedding in feb. easy commute to airport. I would stay at this hotel again.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 25, 2014
Thank you for taking the time to write a review regarding your most recent stay with us. We are excited to know that you would come back and stay with us again. We appreciate the recommendation to other travelers.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
105 reviews 105 reviews
27 hotel reviews
Reviews in 52 cities Reviews in 52 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 18, 2014

Checked in before 3PM no worries ! Stayed 2 nites. Near freeway 15 mins into Phoenix. Room had Rattle coming from A/C unit called front desk within 10 mins maintenance came to repair. This is a green hotel you will need to leave tag on door so house keeping knows what to do for you that day. Breakfast has everything that you need to start your day. Large parking area. Room was small with 2 chairs only drawback. Otherwise pretty good stay.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 21, 2014
Thank you for taking the time to write a review of your stay with us. We are glad that you enjoyed your time with us and we were able to rectify your a/c unit issue in a timely manner.

It is pleasing to read that our "breakfast was everything that you need to start your day". We do believe it is the most important meal of the day! Please come back and stay with us again when traveling to our area.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
illinois, United States
1 review
4 of 5 stars Reviewed February 16, 2014

very convenient.close to the mall.fast food,public transportation,attractions.staff helpful and friendly.nice breakfast.only gripe with hotel was cold water in swimming pool.seems like it was not heated.pool was still usable in mid day with sunny weather.also staff was slow on replenishing pool towels. Jacuzzi was nice.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 21, 2014
Thank you for taking the time to write a review regarding your most recent stay with us. We are glad to read that our hotel location met your needs and you had an opportunity to enjoy our jacuzzi. We hope that you stay with us again when returning to the greater Phoenix area.

Kellie Williams
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2014

Front desk staff are the best that we encountered in our most recent vacation into the greater phoenix area. Complimentary breakfast was great with a menu change every day and a variety of breakfast options that NO one should complain about.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 17, 2014
Thank you for taking time to write a review of your stay with us. We appreciate you spotlighting our Front Desk staff and the great service they provide as will as our complimentary hot breakfast buffet. We hope when your travels bring you back to the greater Phoenix area that you choose to come back and stay with us.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 14, 2014

Stayed for one night enroute to a family reunion. The hotel is located near I-10 and has easy access to east and southeast side of the Phoenix metro. The hotel was clean and our interactions with the staff we very friendly. Staff recommendations on local restaurants were good and on the mark. Our room was clean and very quiet even though we were overlooking the pool. As others have stated the hotel decor is a bit dated and items in the our room showed some wear.

Wifi was a bit spotty in the room. Wired internet was fine. The included breakfast was okay and average stock of cereal, yogurt, waffles, rolls, etc. You can easily get enough to fill you up and not need to worry about food until lunch. The pool area is small, but good enough for a soak. The work out facility is in an old room and has two treadmills and an elliptical. We worked out off site.

If you are coming to the area for a few days or seeing ASU or Spring Training on this side of the metro I would recommend this hotel. Nothing is walkable, but there is plenty of shopping and restaurants within a five minute drive of the hotel.

Room Tip: Ask to be on the third or fourth floor. The first and second are more chive and have lots of traffi...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 17, 2014
Thank you for taking the time to write a review of your most recent stay at our hotel.
We appriecate your business and that you recommend our hotel if visiting ASU or Spring Training.
When your travels bring you back to our area we hope that you stay with us again.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014

I love this hotel. It is clean, the staff are all very nice, helpful, and courteous. The breakfast is very good. I like the rooms that allow you to go out to the patio without going thru the hotel. We have stayed at this hotel each time we go to the Phoenix area to visit family for the last several years. Love it!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS_BWPT, Director of Sales at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 17, 2014
Thank you for taking time to write a review of your most recent stay at our hotel. And we were happy to see that you "Love it" here. We appreciate your business and that you've stayed with us year over year while in Phoenix visiting family.

We look forward to seeing you again very soon.

Kellie Williams
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Tempe by the Mall

Address: 5300 South Priest Drive, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Tempe
#3 Romantic Hotel in Tempe
#3 Family Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 158 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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