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“First time” 4 of 5 stars
Review of BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
2.5 of 5 Hotel   |   5300 South Priest Drive, Tempe, AZ 85283   |  
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Ranked #3 of 48 Hotels in Tempe
El Mirage, Arizona
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“First time”
4 of 5 stars Reviewed February 18, 2013 via mobile

At checking the fd clerk noticed I had been placed in a pet and moved me to a much better room at the same price. My only complaint is the room location which.was first floor and the door opens to the pool area
There were several.people and kids.out by the pool that although having a good time at 10 pm I had a hard time getting to sleep.
Otherwise a good stay.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 20, 2013
Thank you for your feedback. It is good to hear that you were taken care of by the front desk when they placed you in a Non-Pet room. We want to know of any activity that may be disruptive to our guest's sleep, so we encourage you to let us know right away when things like that happen. We have Courtesy Patrol on site for your convenience and we want your stay to be excellent. We hope you will visit us again and I do apologize for the noise and any inconvenience.

Thank you,

Diana Rodriguez
Assistant General Manager
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467 reviews from our community

Traveler rating
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    44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Sherwood Park, Alberta, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 7, 2013

My daughter and I stayed here in January 2013 for a "girls shopping trip." Location was close to the Arizona Mills Mall, probably not walking distance. Good couple of blocks away. Hotel was average. Rooms were not overly large, but beds were super comfy. Bathroom had very large vanity. Breakfast was ok. Pool was clean and plain. Not a lot of eating choices close other than fast food. The mall does have 2 restaurants. The Rain Tree is very good, but expensive, the mexican restaurant was good and reasonably priced. Would not stay at this hotel again. The area to the south seemed very rough. We were uncomfortable walking across the street to the Circle K after dark.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 11, 2013
Hello,

Thank you for your response. We are glad you thought our beds were comfy and our vanities were large. We apologize that you felt uncomfortable walking accross the street. We do have Courtesy Patrol on property in the evenings, in an effort to provide security. If you do consider visiting us again, please call me directly. Thank you again for taking the time to complete a review.

Diana Rodriguez
Assistant General Manager
480-820-7500 x 2161
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Canberra
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2013 via mobile

I stayed at this hotel with my husband and my young daughter for 6 nights.. The rooms were clean and spacious. All the staff are so nice and friendly. They are very attentive and helpful. The complimentary airport shuttle is a great service, the guys will also take you over to the mall if you wish. It's a very easy 5 minute walk. There is also a nice grocery store which is an easy 20 minute walk away. Would definitely stay there again if we were to visit Tempe.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review, February 4, 2013
We appreciate you for writing a review and are happy to hear you enjoyed your stay. Our staff really cares about you and the experience you have with us. It is great to hear our front desk, shuttle and nearby stores contributed to your positive experience and we look forward to your future visit.

Thanks again and Make it a Great Day.

Diana Rodriguez
Assistant General Manager
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Sierra Vista
Top Contributor
79 reviews 79 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 21, 2013

This hotel has a good location, close to Interstate 10, Baseline Road in Tempe, shopping, gas, and easy access to Phoenix and surrounding cities. The staff were friendly enough, and the food during the breakfast was well-stocked and had a nice variety....bagels, waffles, cereal, fruit, yogurt, coffee, milk and juices.

Our room air conditioning did not work, in fact, the heat came on. Even though it was January, it was very warm and stale smelling inside. The room was clean, and a nice feature of this hotel is the body wash, shampoo and conditioner dispensers in the shower, instead of the little bottles. I was only there for one night, so didn't get a chance to try the pool or the workout room.

I would probably try another place, like the Holiday Inn Express right across the street before I stayed here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review, January 24, 2013
Thank you for taking the time to give your feedback. I am happy that you found our location good for your stay and our breakfast well stocked. I am very interested in finding out what difference we could have made, that would change your mind about trying another hotel, next time. Please reach out to me directly as I am always looking for an oppotunity to improve our guests' experience. You may reach me at 480-820-7500.

Diana Rodriguez
Assistant General Manager
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Phoenix, Arizona, USA
1 review
5 of 5 stars Reviewed January 18, 2013

We stayed at the BEST WESTERN PLUS Tempe by the Mall, as a one night staycation. The staff was friendly and helpful, the rooms were clean and comfortable. I will be recommending the property to anyone who asks.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review, January 31, 2013
Thank you for taking time out to write about your stay with us. We are so happy that you enjoyed your time here and we welcome any of your family and friends you send over. Our greatest compliments, are Your referrals. Make it a Great Day.
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Calgary, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 13, 2013

The hotel is staffed with well trained staff, friendly. The hotel itself is clean, good condition, pleasant enough. there is a very good coplimentary breakfast.
The down side is construction was done on a limited budget. There are sound transmission issues. There could be some weather strip on interior hall way doors to keep hall way sounds out of the rooms. The direct exterior doors to fire escape are used for direct access to interior corridors have very fast acting hydraulic door closers, doors slam, rooms can hear the noise! Simple upgrades would make this a better facility. Toilets are short, not at all senior friendly.

Room Tip: choose a room away from fire escapes.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, January 17, 2013
Thank you for staying at the Best Western PLUS Tempe by the Mall, four story interior corridor Hotel with hot deluxe breakfast,two lobby business computers, hard wired and wifi room access,Best Western Member welcome bags with bottle of water,Fitness center, pool and spa with USA Today newspapoers and rated 4TH out of 47 Phoenix Hotels by Trip Advisor over the last three years.
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Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2013

Very nice staff ran into a couple small problems and Elliott at the front desk took care of them immediately. Employee of the month just saying .. im hard to please and they made it seem like a brezze . Thanks again see you. In a week

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWT03144, Owner at BEST WESTERN PLUS Tempe by the Mall, responded to this review, January 6, 2013
We are very happy you found our hotel to be a " Good Deal"
We look forward to your return. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Tempe by the Mall

Address: 5300 South Priest Drive, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tempe
#3 Family Hotel in Tempe
#3 Business Hotel in Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 158 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western

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