My b-i-l chose this place as centrally-located for Spring Training - has a pool. I read other reviews so I was prepared - pretty accurate. LOCATION (1) Construction: not as bad as late last year I think - building was mostly up - doing mostly inside work in early March. It did start early - 6:30 - is that even legal? I'm just glad we were at this hotel rather than the one across the street that had some wild party that required police presence. (2) Safeway very close - easy to buy water/snacks! (3) Lots of fast food places around if you're in a hurry, including Einstein Brothers bagels. (4) ASU very close. ROOM: (1) I liked our room on the 3rd floor, near the elevator, facing the back - pretty quiet compared to others' rooms in our party (2nd floor over the pool, 3rd floor facing the street) (2) A/C was LOUD and on permanent "high" - we were able to open the window. Good because the room was stuffy - and it wasn't that hot yet, being Spring. (3) Room was big, with a Recliner (didn't discover until last day that it reclined). Nice desk with handy plugs and a purported wired broadband connection. STAFF: (1) "Restaurant" was fantastic - Reggie the chef was a sweetheart, all the ladies, and English chap (Gareth?) serving were wonderful (shudda left bigger tips I think). (2) House services were very nice - said "hi" to me in the hallways. (3) Front desk (& that's a tiny desk) - not so much - seemed somewhat uncaring, as other reviews have pointed out. Had trouble with our breakfast coupons, but they gave us the missing one (we had 7/8 of them). AMENITIES: (1) No in-room safe. Front desk safe cannot accommodate larger laptops, but could take iPads. (2) Wifi - Free, but if I had to work, I'd not want to have to download or upload a lot of data - I heard it was slow from others in our party. (3) Pool - I think it's OK (don't swim, but others in our party did) (4) Ice machines in even floors only, but stairs are easy. (5) Computers to print boarding passes - SCORE :-) (6) Peanuts for Spring training folk. (7) 1 free water/day (I did ask and receive another for my husband).
All in all, not the best I've been in and not the worst. I'd go back to see Reggie :-)
See if you can get the breakfast included (try AAA card)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the positive review. I appreciate you taking the time to highlight your stay with such details. We are a new management team on the property and are working VERY hard on improving the hotel. We are very lucky to have Reggie on board with us and I will be sure to pass this along to him. He recently started with us and has brought such a positive experience to us all. I will be sharing your comments with our Front Office Manager as well so we can strive to increase all of our guests expectations. Again, thank you for the positive review and appreicate all the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.