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Quality Inn & Suites of the Sun Cities: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 4 Reviews
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 6 hotels in Surprise
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  • Rooms: 69
  • Address: 16741 N. Greasewood Street Surprise, AZ 85374
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Quality Inn & Suites - Discount Hotel in Surprise near Sundome & Sun City Golf Courses offering online specials and online Reservation facility. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Swimming Pool
Check Rates: $126 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Quality Inn & Suites of the Sun Cities

( 2-4 of 4 )
“not recommended”

Quality Inn & Suites of the Sun Cities

Jan 20, 2006
1/1 found this review helpful

This place is loud, voices heard in the hallways throughout the night -- didn't get a peaceful night sleep. Pillows were lumpy and hard.
Heater was loud, cheap amenities. Dirty carpet -- looked liked scorch marks near the bed in the room I was placed in.
Lady up front was rude and needs to learn some manners like saying thank you to a customer, etc. I was the second person waiting in line, there were only two of us, the woman in front of me was conducting a cell phone call during her turn, attempting to give directions to another person in her party to the location and asking a number of questions of the clerk. When it came my turn, a man walked in and stood besides me and the clerk asked who was next -- hello, you can't tell me she didn't know I was next when it was just me and the other woman for a full five minutes in the lobby -- and then the clerk told me to get my ID and credit card out and proceeded to help the man first.
Because this location was out of the way, I got lost and attempted to call the number twice and staff apparently doesn't answer the phone. I should have thought better of this place when I originally called to book a reservation -- to ask for a second floor placing, being a woman traveler --I was put on hold indefinitely, which prompted me to book it via cheap tickets. during check-in, I asked if a AAA discount was available I was told that couldn't be done because I had booked the reservation through another source. I got a first-floor handicap room, go figure.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: January 2006
Member since: November 25, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
I recommend this hotel for:
Young singles
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Average price*: $126 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Absolutely filthy and disgusting”

Quality Inn & Suites of the Sun Cities

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1 of 5 stars
Huntington Beach
Jan 25, 2005
9/10 found this review helpful

This hotel should be shut down. Not only is the hotel itself bad smelling and dirty, the hotel staff is just as terrible. They treated each and every guest badly. Our first sign should have been all of the customers coming up to the reception desk complaining of their room. After we were given our hotel room, we walked into a mildew-smelling elevator. As we approached our room, we found food and trash lining the hallways. In our room, or more specifically, in our bed, we found crumbs of what we guessed was food. The floor had never been vaccumed, as we found the crust of pieces of pizza on the floor below our bed. We asked the "Manager" of the hotel if we could get our sheets changed. He informed us that "his staff" had gone home, so there was nothing he would do for us. We were floored! We then asked for sheets so we could change them ourselves.
He never apologized for what we found in our bed or near the bed. He was completely rude and disrespectful to us. And this was the manager we were to deal with. I will never return to this hotel, nor will anyone that I know. They are a shame to the "Quality Inn", and "Comfort Inn" hotel chain.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $126 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not my kind of surprise...”

Quality Inn & Suites of the Sun Cities

Jun 24, 2003
14/15 found this review helpful

The indoor pool was hot tub temperature and the room itself was so hot that they had the windows open to the 106 degree outdoor temperature to try to cool it down!! In spite of the heat, my wife and daughter elected to swim for a short time to let my little girl burn off some energy accumulated during the long drive. When they returned to the room, we received a phone call. The caller asked my wife if she was the lady who had been swimming in the hotel pool, when she said, "yes", the caller asked if she wanted a "boyfriend". Creepy to say the least. The lobby and upstairs vestibule outside our room was constantly filled with what seemed to be the members of a traveling baseball team of some sort. They were loud, unruly, intimidating and obviously had been drinking. I realize that the behavior of guests isn't entirely in the control of the hotel management, but the one poor young woman working the front desk couldn't begin to control this mob. I reported our obscene caller and she basically said there was nothing she could do.
IMO, the hotel has the responsibility to provide its employees with recourse for dealing with unruly guests and the hotel certainly owns responsibility for maintaining an advertised amenity (I wouldn't have selected this hotel without a pool available) in a comfortably usable condition. They also bear some responsibility for the safety of their guests and I've never felt so unsafe in a hotel in 40+ years of traveling.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $126 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Quality Inn & Suites of the Sun Cities

( 2-4 of 4 )
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Quality Inn & Suites of the Sun Cities Also Known As

Address: 16741 N. Greasewood Street, Surprise, AZ 85374