We have stayed at Windmill Suites in Surprise a number of times over the last 5 years, and when booking this year, a mistake was made in our reservation. We contacted the reservation number, and Marilyn took great measures to correct the error, and was OUTSTANDING in customer service! We stay there while we are attending Cactus League Spring Training Games and unfortunatly, we had to cancel our reservation for this year as I was taken ill the morning of departure,and had to postpone our trip. In cancelling our reservation we again dealt with Marilyn who was most efficient and gracious, and genuinely dissapointed that she would not be seeing us!! When we get back to Arizona, we WILL be staying at the WINDMILL SUITES again. The entire staff at the hotel have always been most gracious and professional!!