We travel extensively. This place ranks at the bottom based on staff services, worn facility and smelly, smoky, understaffed and poor attitudes. Desk staff were completely incompetent and would rather argue than fix the problem. Our cousins tried to get room into their room for 4 days and failed. They also could not get there room made up because they displayed the do not disturb sign at 8 AM. We changed rooms with our daughter and husband and told the front desk at least twice each day for 4 days. Every day we had to get new keys because they could not find a way to change the computer. When another cousin lost money in the drink dispenser and he asked if there was another machine in the building (there were at least 4) the desk person responded, "How should I know?" The facility is poorly maintained and unsafely so. We had a badly broken lamp in our room and exposed wires near the bed. The hotel has no manager and the desk refused to tell us who to contact with a complaint. Stay away.
- Official Description (provided by the hotel):
- This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more less
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- Also Known As:
- Windmill Suites In Surprise Hotel Surprise
- Windmill Hotel Surprise