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“Clean rooms, friendly staff” 5 of 5 stars
Review of Windmill Suites in Surprise

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Windmill Suites in Surprise
2.5 of 5 Hotel   |   12545 West Bell Road, Surprise, AZ 85374   |  
Hotel amenities
Ranked #3 of 7 Hotels in Surprise
Greenville, South Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean rooms, friendly staff”
5 of 5 stars Reviewed September 15, 2013

Spent a week at Windmill Suites in Surprise, AZ, to be with a family member when her husband passed away. In total, about 9 of my family stayed in rooms at the Windmill during that week. I must say this was one of the best hotel experiences I have ever had. Marilyn and Brianna were competent and very pleasant, as were the other people working at the front desk. The housekeeping staff were terrific, too. Always friendly and the rooms were well cleaned everyday. In the future, I would certainly enjoy staying at Windmill Suites again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
    172
    50
    17
    4
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Walworth, Wisconsin
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2013

Due to family in the area, once a year we make the trek from Wisconsin to Surprise and always stay at the Windmill. We see the same friendly and helpful staff members, have a huge, clean suite, and feel like part of the Windmill family. It's a home away from home.
For those traveling to the southwest, you won't find a better place to stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Windmill Suites in Surprise, responded to this review, July 31, 2013
“Like Coming Home”

Dear TripAdvisor Guest,

Thank you for your positive review! Our team members will be recognized for their friendly and helpful service!

We appreciate your comments regarding the cleanliness and size of our suite.

Thank you for being a loyal guest! We look forward to welcoming you back next year!

Sincerely,

Windmill Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
1 review
5 of 5 stars Reviewed July 17, 2013

Spent a week here waiting for our new home to be ready. The unit was clean, spacious and comfortable. Great bed with no icky bedspread, just a clean 3-sheet/duvet setup. Staff was friendly and attentive. Breakfast choices were varied and included hot items. Our 2 dogs were welcome and pet area was lovely as were all the grounds. I usually find something to complain about but this time I was stumped!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Windmill Suites in Surprise, responded to this review, July 19, 2013
“Couldn’t be better!”

Dear Ms. Anna P.,

Your positive feedback is greatly appreciated! Our team members will be recognized for their friendly and attentive customer service!

Thank you for your comments regarding the cleanliness, spaciousness and comfort of our suite. We are pleased you enjoyed our breakfast buffet and landscaping.

Thank you for choosing to stay with us! We appreciate your patronage!

Sincerely,

Windmill Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed July 15, 2013

We keep coming back! Have stayed here many times over the years while visiting family in Sun City West.
The rooms are laid out very well. There is separate area for the kitchenette/living room with TV that can be easily closed off from bedroom that also has its own TV. Outside the full bath room, there is a separate additional sink area making it easy for two people to get ready for the day at the same time. The suites are very clean, they include a small fridge, microwave, and mini-bar sink. Very comfortable bed and nice linens. Patio rooms have a small table and 2 chairs right outside.

The pool area is very nice and exceptionally clean, with nice landscaping and palm trees, often there are hummingbirds around in the morning. There is also a large shaded veranda off the lobby and near the pool - great for taking your breakfast outside on a nice day.

The Staff is wonderful, very accommodating and friendly. Many are are long time employees, and take pride in their hospitality. We have stayed here often. Last time was in May 2013 for 5 nights, we will go back again. The free breakfast offers hot items as well as cereal, yogurt, pastries and fruit. The hotel is quiet and in a nice location, great for those visiting the Sun CIty West area. There is a nice public park behind the hotel parking lot wall that has some walking trails, (good place to walk a dog), ball diamonds and play equipment.

Room Tip: Ask for a suite on the ground floor facing the pool & courtyard. Pets are welcome too -be sure...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Windmill Suites in Surprise, responded to this review, July 16, 2013
“Great staff & service, Pet Friendly – review by frequent guest”

Dear Trip Advisor Guest,

Thank you for your detailed positive review of the Windmill Suites in Surprise! Our team members will be recognized for their friendly customer service!

We appreciate your comments regarding the cleanliness, comfort and design of our suite. We are also pleased to know you enjoyed our breakfast buffet, pool area and the location of our property.

Thank you for being a loyal guest! We look forward to welcoming you back!

Sincerely,

Windmill Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2013

We relocated to AZ from MN and were ahead of our movers and needed a place that was wheelchair accessible like roll in shower and accepted pets 2 cats as well, they do and did, the have a suite with king and pull put sofa not comfy but we managed, the king bed was hard, but we are used to sleep number spoiled yes, the breakfast was great, hot sauages, waffles, great way start the day, the front desk staff was great and friendly

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Windmill Suites in Surprise, responded to this review, July 12, 2013
“SUPERIOR Service”

Dear TripAdvisor Guest,

Thank you for taking the time to share your positive comments regarding your stay at our Surprise property! Our front desk staff will be recognized for their great and friendly customer service!

We are pleased you enjoyed our breakfast buffet.

Thank you for choosing to stay with us! We appreciate your patronage!

Sincerely,

Windmill Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
5 of 5 stars Reviewed June 27, 2013

Great place to stay...friendly staff, clean, quiet, and super complimentary breakfast. Very close to Sun City West, which is great since I was there visiting family in SCW.
I would definitely stay here again. In fact, this was the second time my travel buddy had stayed there.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Windmill Suites in Surprise, responded to this review, July 3, 2013
“Great place to stay”

Dear Ms. Janet P.,

Thank you for your positive review! Our team members will be recognized for their friendly customer service!

We appreciate your comments regarding the cleanliness and quietness of our suite. We are also pleased to know you enjoyed our breakfast buffet and the location of our property.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

Windmill Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 18, 2013

We arrived in the afternoon and just around the corner from our room was a table set up with coffee and a huge clear water cooler with iced water and fresh lemon slices. Someone said there were also cookies, but darn it! we missed them. The coffee was excellent!!! After years of the supremely nasty "brew your own coffee in your room" concoctions, I thought I had died and gone to heaven! We stayed 2 nights, and the coffee was always on. One time it wasn't as good as the others---too weak. These rooms are suites with living area, bedroom, bathroom and a little kitchenette with sink, fridge and microwave. The staff were wonderful. One gal even did a little research for us about shopping in Mexico and got back to us with answers to our questions. We did not have time to explore much of the hotel and never made it out to the pool area. Complimentary breakfast was good, but the usual fare. Nice little restaurant right across the street and a Burger King just a stone's throw away. We chose a "semi-handicapped" room so it did not have a wheel-in shower; however a shower bench was provided. The mirrors were at the proper level for people in wheelchairs. The only complaints wheelchair-wise were that the stool was sandwiched between walls with very little room for maneuvering, and the bed was a mile higher than my wheelchair, but all in all, a great place to stay!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Windmill Suites in Surprise, responded to this review, June 21, 2013
“Their coffee is excellent!!!”

Dear TripAdvisor Guest,

Thank you for your positive feedback regarding your recent stay at our Surprise Windmill! Our team members will be recognized for their hospitality!

We appreciate your comments regarding the layout of our suite. We are pleased you enjoyed our breakfast buffet and the nearby restaurants.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

Windmill Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windmill Suites in Surprise

Address: 12545 West Bell Road, Surprise, AZ 85374
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Official Description (provided by the hotel):
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise

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