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“Surprise Weekend” 3 of 5 stars
Review of Windmill Suites in Surprise

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Windmill Suites in Surprise
2.5 of 5 Hotel   |   12545 West Bell Road, Surprise, AZ 85374   |  
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Ranked #3 of 7 Hotels in Surprise
Huntington Beach, California
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Surprise Weekend”
3 of 5 stars Reviewed March 15, 2013

We visted Surpise to spend time with friends who had recently moved there.
As we always prefer hotels to staying in the houses of friends, we looked around and found the Windmill.
The property is very good and really clean.
The front desk staff were excellent at check in and at departure.
The breakfast is highly touted but in fact is mediocre at best.
There is an outdoor pool and grassy area, but as we were there in early March it was not really an attraction.
The price for the hotel seemed very high when compared to the facilities offered. This could, I think, have been because it was at the begining of spring training.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, March 18, 2013
“Surprise Weekend”

Dear TripAdvisor Guest,

Thank you for your positive comments regarding your recent stay at our Surprise Windmill! Our team members will be recognized for their excellent customer service!

We appreciate your comments regarding the cleanliness of our property.

Thank you for choosing to stay with us! We look forward to welcoming you back on your future travels to Surprise!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Any
English first
Malahat, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 12, 2013

This is our fourth time we have stayed here in the last decade and we have never been disappointed. The standards of hospitality and cleanliness have remained constant in all our stays, which is nice when you are a repeat cutomer and especially when taking into account the downturn in the American economy since 2008. Some of the best features include the really welcoming lobby with fresh apples, the room layout , the quality of food in the breakfast room, the centrally-located coffee station on the first floor, and the well-maintained pool area. A separate business area allows one to maintain contact with home. A great central place that attracts Cactus League baseball fans as well as a good location for numerous golf courses within easy access. Note: Go to reception at 4 PM and they will give you a fresh-baked cookie!

Room Tip: Pay a little extra if you want a patio room with easy pool access.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, March 13, 2013
“No surprise in Surprise”

Dear Les & Linda S,

Thank you for your positive feedback regarding your recent stay at our Surprise property! Our team members will be recognized for their hospitality!

We appreciate your comments regarding the cleanliness and the layout of our suite. We are pleased to know you enjoyed our breakfast buffet, pool area and the additional amenities we offer to our guests.

Thank you for being a loyal guest! We appreciate your patronage!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 5, 2013

We arrived on Feb 23 which fortunately is a mild time of the year. We finally got our room after Orbitz put my last name first first name last and the front desk had trouble locating our reservation. The ac was not working properly. (It was not cooling off) The maintaince man showed up in minutes and attempted to fix the problem. After a few minutes of not being able to figure it out, he said 'just open the windows if it gets too hot' Well, it got warm and we opened the windows.Then it got too cold so we closed the windows.Not to mention, we were on the 2nd floor and the people directly above us must have had kids because we heard stomping late into the night to early morning. I was a bit perturb. After a couple of long sleepless nights we finally complained to the front desk. Let me say that we hate to complain but we were not enjoying our stay. The people who work at this hotel were outstanding. They upgraded our stay and put us on the 3rd floor. The ac worked better but was struggling to keep up and we had it at 70 degrees and the temperature outside was in the 40's! Now comes the complimentary breakfast. It wasn't bad if there hadn't been 50-60 high school age kids sitting in the lobby and tables which were meant for breakfast. They were having some type of testing for them....In a small area like that? This went on for 2 mornings.Sure was not a quiet breakfast. We were there for 4 days and this has been one of our more disappointed stays. If it wasn't for the staff, we would have rated this stay a terrible.

Room Tip: Get a room on the 3rd floor. Walls are thin.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, March 6, 2013
Dear Mr. Frank V,

Thank you for your detailed feedback regarding your stay at our Surprise location.

Please accept our sincere apologies for the challenges you experienced regarding the air conditioning unit. We are pleased our team members were able to correct the situation by upgrading you to a new suite. We will be sending you a gift certificate for a complimentary night on a future stay for the inconveniences.

Thank you for notifying us regarding the lack of space in our breakfast room and lobby area. This particular group was located in our meeting rooms. We will investigate the reason our breakfast area was being utilized for testing purposes.

Our team members will be recognized for their outstanding customer service during your stay.

We value your patronage and look forward to the opportunity to serve you again!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2013

I chose this hotel based on other trip advisor reviews and was not disappointed. We stayed in a suite that was similar or cheaper in cost to a standard room at other hotels I was looking at in the area. The suite had a room with two double beds and sliding doors separating it from a living room with a pullout couch as well as a small kitchen area with a mini fridge and microwave.

This is the first hotel I've ever requested a pack and play when making reservations and they had it in the room and set up when we got there! The service was superb, all staff members were friendly and extremely helpful and welcoming. We had an issue with the A/C and after calling the front desk had maintenance there in less than 5 minutes to take a look at the issue. The following day we got a call to follow up that our issue had been resolved. Top notch customer service all around.

The pool area was nice and they had a nice courtyard area. They had a nice continental breakfast in the morning. The location was ideal to any restaraunt/shopping you could want.

This was a perfect place for some much needed relaxing and a place I would highly recommend!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, February 28, 2013
“Excellent value and service!! Highly recommend!”

Dear TripAdvisor Guest,

Thank you for choosing to stay with us based on other TripAdvisor reviews!

It is very gratifying to hear such detailed feedback from our guests. We will share your comments with our team members and recognize them for their friendly, helpful and welcoming service.

We appreciate your comments regarding the design of our suite. We are also pleased to know you enjoyed our breakfast buffet, pool and courtyard area and the nearby restaurants and shops.

Please accept our sincere apologies regarding the issue with our air conditioning unit. We are happy to know our team members handled the situation in a timely manner and to your satisfaction.

Thank you for your recommendation! We look forward to welcoming you back on your future travels to Surprise!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinckney, Michigan, United States
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 19, 2013

This hotel is very clean and the staff welcoming and attentive. We were immediately offered a freshly baked cookie during the check in process. Since our room was a suite it would have been very easy to comfortably stay for many days. Everything in our room was very clean and comfortable. The window in the living and the bedroom could be opened for fresh air and the climate control system worked very well as did both TVs. The suites are true suites with a bedroom entirely separate from the living room/office/kitchenette. The bathroom was good sized and the towels large and fluffy. The breakfast would have been fine with only a waffle maker but we enjoyed scrambled eggs, bacon, sausage and biscuits and gravy plus all the other usual things on a breakfast bar. I would absolutely stay there again.

Room Tip: While there's a nice sandwich/salad restaurant across the street from the hotel there are many o...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, February 20, 2013
“Excellent value!”

Dear TripAdvisor Guest,

Thank you for your detailed positive review regarding your recent stay at our Surprise location! Our team members will be recognized for their outstanding customer service!

We appreciate your positive comments regarding the cleanliness, comfort and design of our suite and our linen. We are pleased to know that you enjoyed our breakfast buffet.

Thank you for choosing to stay with us! We look forward to welcoming you back during your future travels!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2013

We went to Arizona for a Surprise 80th birthday party for my father in law. We decided for everyone to stay at the same place. We had 6 rooms and all 12 people plus were very pleased and had Absolutely no complaints about anything, The suites were all very clean and the beds were very comfortable. We had to move rooms due to a noisy drain pipe in our bathroom. The assistant manager acted quickly and had us moved just across the hallway and it was painless.
Very pleasant staff.

Room Tip: Ask for pool view.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, February 20, 2013
“Stay in Surprise was a surprise”

Dear Ms. Cathy T,

Thank you for your positive review! Your feedback will be shared with our team members!

We appreciate your comments regarding the cleanliness of your suite. We are also pleased you enjoyed our comfortable beds.

Please accept our sincere apologies for the noise issue from the drain pipe. We are in the process of correcting this challenge. We are happy to know the situation was handled to your satisfaction.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 4, 2013 via mobile

After 4 weeks in Sun City helping my mom move into assisted living while putting her house on the market, I treated myself to 3 nights here. Over the years we have stayed here while celebrating various milestones with Sun City parents including mini family reunions. The location is perfect for Sun City visitors who want to escape the growth explosion around the stadium. Despite the growth & heavy Bell Rd. traffic, the "feel" is one of a mini resort with rooms facing pool & lake. (I love the comfy beds.). However, it is the staff that stands out. I had trouble connecting my Apple products to the wiFi service which I understand has been unique with Apple. However, the Saturday staff person was able to contact the help line immediately to solve the problem. I was just about in meltdown & desperate to catch up on my e-mail. This is a high "value added" inn. I look forward to my next stay while visiting my mom (I live in NC).

Stayed January 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, February 5, 2013
“Much Needed R&R”

Dear Ms. Jill A,

Thank you for your positive review posted on TripAdvisor! Our team members will be recognized for their hospitality.

We are pleased you enjoyed the location of our property and our comfortable beds.

Thank you for being a loyal guest of Windmill! We look forward to seeing you again on your return trips to Surprise!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windmill Suites in Surprise

Address: 12545 West Bell Road, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise

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