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“A great place to stay!” 4 of 5 stars
Review of Holiday Inn Express Surprise

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Holiday Inn Express Surprise
2.5 of 5 Hotel   |   16540 N Bullard, Surprise, AZ 85374   |  
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Ranked #4 of 7 Hotels in Surprise
Fort Collins, Colorado
1 review
3 helpful votes 3 helpful votes
“A great place to stay!”
4 of 5 stars Reviewed August 27, 2013

Over the course of a year I've stayed here at least 4 times and have been impressed with the courteousness and hospitality of the staff. So much so I keep going back and plan on staying there again in the near future. It helps too that they have a complimentary hot breakfast.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
    67
    33
    6
    5
    1
See reviews for
40
25
12
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Columbus, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2013

This is a pleasant hotel with a good hot breakfast buffet. The employees were welcoming and friendly. Our room was large and clean; with plenty of hot water and water pressure. We did ask for the temperature in the hot tub to be turned up- the maintenance guy was new, but he went next door to another hotel for assistance and that maintenance guy came over to help - Thanks! The only downside was that a couple of mornings when I went downstairs really early, the person at the desk was dozing.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

I stayed in the Holiday Inn for 5 days while I received Radiation Treatment in Phoenix because the amazingly kind people at the Holiday Inn Surprise donated my room to the American Cancer Society. The general manager Ian, Marvin the Assistant Manager, and all the staff made my stay there the most enjoyable of any stay in any hotel in my life. They were always available, offering to help, and finding ways to make my time in their hotel enjoyable. I was impressed with the delicious breakfast and friendly service in the dining room. I have stayed in some of the nicest hotels in Phoenix and I have to say that other hotels charge for many amenities that the Holiday Inn provides for free and while other hotels rely on the fame of their name this hotel relies on the friendliness, helpfulness, and generosity of their staff! I would recommend this hotel to anyone even if their business is elsewhere in Phoenix. The drive to Surprise is well worth it to enjoy this hotel and its staff! Thank you very much, Scott

Room Tip: If you have a room with a view of the Arizona sunset it is well worth it!
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ypsilanti, Michigan
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 24, 2013

Stayed here for two weeks on a business trip. Hotel was good, bed was firm although the pillows were not. Wish internet was faster, was staying at a point when a few high school baseball teams were staying and think they crippled the bandwidth. Note if you're coming with a plug-in or all electric vehicle to bring a cord at least 16ft in length. Attaching a picture of my CMax with a 16ft level charge cord.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brick
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 7, 2013

My team participated in the USTA National Championships in April. We chose this hotel for its location...convenient to the tennis facility. It was a great choice. The rooms were nice and clean. My 2 roommates and I shared a suite and it gave us a bit more room. The pool area was lovely. Breakfast each morning was fresh and well presented...always eggs and a breakfast meat as well as a plentiful selection of breakfast items and drinks...everything served buffet style and plentiful.
Our only criticism...the A/C in our room was very noisy. We managed with it, but we could have been more picky.
Location was excellent...very convenient to everything!! Surprise is a lovely town. All in all, this was a good choice with a great staff. We would return!!

Room Tip: try for a room facing the back pool area. check the A/C unit...could be noisy
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZ
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 12, 2013

Staff are excellent, rooms clean and spacious, food top-notch with great choice! My parents and In-Laws have both stayed here and had wonderful vacations. The hotel were always accomodating, and allowed us to use the pool and even allowed our kids to join their Grandparents for breakfast at no charge (although admittedly they don't eat much!). There really isn't anything bad to say, the hotel is reasonably priced for the amenities, service and room standard, and the location is good too.

The only draw-back is the train that trundles by blasting its horn! With the hospital on the other side of the tracks, I am amazed anyone ever recovers from surgery with that noise waking them up every few hours (it probably wasn't that often, but if you're woken from a snooze it feels like that!!).

Room Tip: Rooms on the south side are away from the train tracks and overlook the pool.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Globe AZ
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 8, 2013

Exceptional Staff, Great Local, Very Clean, Fantastic Breakfast Hostess; she was attentive, helpful & Cheerfully Pleasant, Breakfast was Exceptional. Glitch with TV Remote that was promptly corrected by with New Batteries by the helpful and pleasant Maintenance Man.
A couple of Blocks East on Bell Rd are lots of dining choices.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise

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