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“Excellent All-Round” 5 of 5 stars
Review of Holiday Inn Express Surprise

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Holiday Inn Express Surprise
2.5 of 5 Hotel   |   16540 N Bullard, Surprise, AZ 85374   |  
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Ranked #3 of 7 Hotels in Surprise
Certificate of Excellence
AZ
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent All-Round”
5 of 5 stars Reviewed April 12, 2013

Staff are excellent, rooms clean and spacious, food top-notch with great choice! My parents and In-Laws have both stayed here and had wonderful vacations. The hotel were always accomodating, and allowed us to use the pool and even allowed our kids to join their Grandparents for breakfast at no charge (although admittedly they don't eat much!). There really isn't anything bad to say, the hotel is reasonably priced for the amenities, service and room standard, and the location is good too.

The only draw-back is the train that trundles by blasting its horn! With the hospital on the other side of the tracks, I am amazed anyone ever recovers from surgery with that noise waking them up every few hours (it probably wasn't that often, but if you're woken from a snooze it feels like that!!).

Room Tip: Rooms on the south side are away from the train tracks and overlook the pool.
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    72
    39
    6
    5
    1
See reviews for
43
27
12
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Globe AZ
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 8, 2013

Exceptional Staff, Great Local, Very Clean, Fantastic Breakfast Hostess; she was attentive, helpful & Cheerfully Pleasant, Breakfast was Exceptional. Glitch with TV Remote that was promptly corrected by with New Batteries by the helpful and pleasant Maintenance Man.
A couple of Blocks East on Bell Rd are lots of dining choices.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keller, Texas
Level Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 8, 2013

We always stay at the Holiday Inn Express during Spring Training. Again this year, it was awesome! The staff and manager (Will) at this facility do a great job! Staff are friendly, courteous, helpful and truly make you feel they are happy you're there. I would definitely recommend!! Thanks to Will and his staff for a super job once again!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 16, 2013

Will the manager at the holiday Inn express was one of the most helpful people I have encountered in the hospitality industry very helpful... Strongly recommend the holiday Inn in surprise very well located and great restaurants nearby

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 26, 2013 via mobile

Good value, clean, hot tub nice. Staff very accommodating, friendly & polite. It was nice to be so close to the ballpark. We walked over and it was beautiful. Everything is close and easy to find also.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Ohio
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

My hubby & I went to Surprise for the night & this Holiday Inn was perfect. Check in went smoothly, our room was clean & beds comfy! Breakfast buffet was plentiful & coffee hot. Only complaint would be the water pressure of the shower was disappointing.

Stayed February 2013, traveled as a couple
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Singapore, Singapore
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 15, 2013

This hotel provides a typical American welcome. Staff are very charismatic and warm, it does brighten the day. And it always help to have cheerful staff manning the breakfast area, it makes simple meals tasted great.

I have no hassle with check in and out. Thanks for being prompt. Room was well-kept and comfortable,

Great place to stay, except the distance to the mall. There don't seem to be able to get a taxi to the nearest mall. I walked there and back for 2 nights. Always wish that there were ferry services

All in all, well done for making me feel at home.

Stayed February 2013, traveled on business
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Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Surprise
#6 Business Hotel in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise

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