Stayed here over Spring Break while we were in the Phoenix area to see some Spring Training baseball. The location was great - only a couple of miles from where the Rangers/Royals play, and then about 10 miles from where the Padres play. The area is newly developed, so there are plenty of restaurants and shops nearby. But - there is only one main road through town, highway 60, and it is very heavily traveled - lots of traffic and stop lights, so going short distances still took a while.
The hotel itself was pretty nice - relatively new (maybe 1 or 2 years old) so it had the newer Hampton look inside and out. The breakfast area was nice, and very well kept - the breakfast staff were great - very friendly and hard working. The food area was always clean or being cleaned, and very well and frequently stocked. They did a good job of mixing up the breakfast options as well, so you didn't always get the same egg disks and flat sausage patties.
The other common areas of the hotel weren't monitored quite as well - that was kind of disappointing. They had a "business center" - a small room right off the lobby that had a PC and a printer, but it didn't look like they ever went in there and cleaned it the three days we were there, and there was no ventilation, so you had to have the door propped open when you were using it. But - not to complain too much - the PC and printer were a huge help for getting our boarding passes printed early, and for getting and printing directions to the nearby attractions (baseball and golf mostly).
The pool area was nicely set, outside just off the lobby as well, but it looked like they never cleaned or picked up the entire time we were there. The first time I went to use it, there were no towels, all the used ones were just tossed or spread out everywhere, and looked as if they had been there for a while. That was diasppointing.
The front desk staff seemed to be very indifferent. Not really rude, but not too helpful or real friendly. Basically - what's your name, and here's your room key. I asked a couple of different front desk staff what there was to do in the area (besides the baseball and golf), and they both said, "I don't really know...there are some brochures in the business center". I was just a little surprised (no pun intended) that in a completely tourist area that the staff wasn't at all versed on what to do in or around the local area.
But, the price was right, the hotel was in overall pretty decent shape. The room was nice and decent size, seemed to be very clean, and quiet. So - would definitely stay here again if in the area, but hope they make some improvements on common area upkeep/cleanliness and staff education/courtesy.
It took about 45 minutes to get here from the Phoenix airport - mostly freeway, and then the last 10 miles or so on 60 were the slowest part. See if you can find alternate routes or maybe non-peak times to use that road...I was amazed at the traffic loads in the early morning and early afternoon.
