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“nice staff” 4 of 5 stars
Review of Days Inn and Suites Surprise

Days Inn and Suites Surprise
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Days Inn and Suites Surprise
2.0 of 5 Hotel   |   12477 W. Bell Rd., Surprise, AZ 85374   |  
Hotel amenities
Ranked #7 of 7 Hotels in Surprise
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223 reviews from our community

Traveler rating
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    85
    41
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Appleton, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 9, 2014

Towels needed to be tossed out 2 years ago. AM breakfast is almost minimal. They could fix doors so you don't hear them slam loudly, it's so noisy at 6:00 A.M. you will not sleep in. Ice cold pool water, Burrrrrrrr!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager14872, Front Office Manager at Days Inn and Suites Surprise, responded to this review, April 29, 2014
Dear Valued Guest,
We would like to thank you for your response. We appreciate your feedback, as we value each and everyone of our guests comments and concerns. We here at the Days Inn & Suites are currently going through several changes, such as a "new" breakfast and preventative maintenance on a daily basis. We apologize your stay was less than perfect. We do hope that if you return to Surprise, AZ, you let us serve you again. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 29, 2014

We traveled to the Phoenix, AZ to visit family & attend several baseball spring training games. We booked a 5 day stay at this Days Inn based upon the chain's reputation, the reviews of this property, the proximity to the baseball site and the room rate. During the same trip we also stayed at two lesser room rate (non Days Inn) properties as we traveled by car to the Phoenix area. Of the 3 hotels where we stayed at the value of the Days Inn was the least.

The hotel is located off of Bell Ave in Suprise but it was not easy to find because it is set back a block off of Bell & has a very small sign on Bell - a busy higher speed thoroughfare street. Our check in was smooth. The room was clean but very plain and a bit outdated. It contained a jacuzzi tub in the room itself, which we, personally, would trade for a comfortable upholstered chair & ottoman - which the room did not have. We also had to ask for a second suitcase stand. The room offered a small microwave & refrigerator.

The bathroom was clean but the toilet was very slow to flush, which was reported but not corrected.

The hotel offered the standard free breakfast; waffles, cold cereal, breads, coffee and fruit. It did not offer any hot foods. The ice machines on all floors but the 1st floor was broken the whole time we stayed.

Based upon the room, the limited breakfast, the rate charged we would call this a 2.5 / 3 star hotel.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Days Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager14872, Front Office Manager at Days Inn and Suites Surprise, responded to this review, April 29, 2014
Dear Valued Guest,
We would like to thank you for your feedback in regards to your recent stay at our property. We would like to apologize that your stay was less than perfect. We understand that our property is hard to find due to having a "small" sign, we have been trying to get a larger one but unfortunately the city of Surprise will not allow it. Since we are not allowed to upgrade the sign, we put bright blue lighting around the building and we also have the large Days Inn sign on the top the building, we did this to try to make it easier for our guests to find us. As for our breakfast, as of April 30th, 2014 Days Inn has issued a new breakfast menu with a hot item and different choices for our guests. Again we appreciate your feedback. All comments and concerns will be addressed to upper management. Thank you.
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Additional Information about Days Inn and Suites Surprise

Address: 12477 W. Bell Rd., Surprise, AZ 85374
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn and Suites Surprise 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Days Inn Surprise
Surprise Days Inn

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