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“pleasantly surprised” 4 of 5 stars
Review of Days Inn and Suites Surprise

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Days Inn and Suites Surprise
2.0 of 5 Hotel   |   12477 W. Bell Rd., Surprise, AZ 85374   |  
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Ranked #7 of 7 hotels in Surprise
Grand Rapids, Michigan
1 review
“pleasantly surprised”
4 of 5 stars Reviewed March 21, 2014

I had looked at quite a few hotel websites for this area NW of Phoenix, this was one of the most economical. I usually stay at pretty nice places but was footing my own bill on this one- thought that it might be a bit of a roll-of-the-dice with regard to cleanliness and accomodations, and was prepared to tough it out since I was travelling alone. As it turns out it's a place I'd be wiling to bring my wife (who is picky) and kids. Friendly, clean, updated recently enough, with a decent continental breakfast and good pancakes, conveniently located.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Days Inn

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205 people have reviewed this hotel

Traveler rating
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    82
    36
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Surprise
1 review
1 of 5 stars Reviewed March 14, 2014

Wrong room, they were going to make me change rooms after day one, of a three day stay. And the shower made a pumping noise, which they never fixed. And the worst for me was the thin towels that had a unpleasant scent. The best part was , knowing I'll never go back.

  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Days Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chula Vista
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 10, 2014

Arrived and was told reservation was for PRIOR NIGHT (!!) Front desk Jasmine checked us in so we would have a room, called us up and had FIXED the oversight so we would not be charged. Of note, Jasmine had a line out the door of folks wanting to check in. She was calm, professional and personable. AND, the folks just ahead of us had the SAME PROBLEM - were told reservation was for the night prior. Not an easy day for her. She handled it like she worked for a four star hotel.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Days Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 8, 2014

The room was clean and the staff were great. Had difficulty with their wi fi but the clerk at the desk was able to get it fixed quickly. The breakfast was good and the room/counters were clean. Excellent value.

Room Tip: Room was ground floor about 10 feet to exit to parking lot. stayed 2 nights. Very convenient.
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 8, 2014

Came into town on business and was overwhelmed by the level of customer service. The staff was able to accommodate my every need. There were a few extra items that I needed to conduct my business and they were able to provide me with directions to the local office supply stores.
Great price and very affordable!
All staff members were excellent!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn and Suites Surprise

Address: 12477 W. Bell Rd., Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn and Suites Surprise 2*
Reservation Options:
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Also Known As:
Days Inn Surprise
Surprise Days Inn

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