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“Wonderful place” 5 of 5 stars
Review of Residence Inn by Marriott Phoenix NW Surprise

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Residence Inn by Marriott Phoenix NW Surprise
3.0 of 5 Hotel   |   16418 North Bullard Avenue, Surprise, AZ 85374   |  
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Ranked #1 of 7 Hotels in Surprise
Certificate of Excellence
Columbia, Missouri
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“Wonderful place”
5 of 5 stars Reviewed March 22, 2014 via mobile

The staff is great. Right by surprise stadium. Fabulous management. Cookouts in the evenings. Quiet hotel even by elevators. Love it. Easy parking and so new and clean. Full size kitchen as well. Don't have much more to say and trying to reach the stupid 200 character minimum tripadvisor has. Beds are great. Temp only gies down to 67 and we like it cooler but you can run the fan and that makes a nice white noise to sleep to.

Stayed March 2014, traveled as a couple
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156 reviews from our community

Traveler rating
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    2
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Illinois
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 11, 2014

Just returned from a week staying at this property. The staff is friendly, very clean hotel, always a clean room, and the evening meals are tasty. Breakfast staff and dinner staff welcome you, encourage you to get seconds , clean tables, and stop to chat. This Marriott staff wants to get to know their guests. All the way from Olivia who checked us in to those around the hotel. This location is quite and great access to many ballparks. great for kids with The pool which the area was clean. Fun to have a basketball hoop and fire pit to enjoy the AZ evenings. Good store to pick up drinks or food to cook. This was our second year staying and we will be back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 27, 2014 via mobile

Wonderful clean hotel and great management and staff. Good price for great full breakfast and evening meals. Happy hour great meeting others staying at hotel. We have stayed here 3 years in a row. Laundry available and None better in West Valley.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 10, 2014

I chose this hotel based on other trip advisor reviews and was not disappointed! We have friends who are in Sun City for the winter and we wanted to stay close to their location. Expect to find: extremely clean rooms/interior; very friendly and helpful staff; three nights during the week where you can join other guests for free snacks and drinks at dinner time, (dogs and burgers, or nachos, etc. that include drinks and many other food items that will fill you up so you don't have to go out for supper), daily hot and cold buffet breakfast; free newspaper; free internet, (also computers/printer on main floor where you can print off your boarding passes for your return trip home); large well appointed suites with flat screen televisions including many channels and full kitchen; very quiet location and one block from spring training facility for Texas Rangers/Kansas City Royals which is across the street from a small lake, (lots of birds), and great kids playground; pool and hot tub; outdoor fire pit; large inviting foyer with large flat screen television and comfy chairs to watch your favourite sports/programs; laundry facilities for guests and close to a lot of great shopping! I would not hesitate to stay here again!

Room Tip: Our room was on the 'road' side, but was still very quiet because there is very limited traf...
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Green Features: As with many hotels these days, you can hang up your towels if you wish to use them a second time.
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 31, 2013

Stayed here one night on a fun family vacation. Rooms were very clean. The breakfast bar seemed to be out of a lot, ketchup, coffee those kinds if things but we were able to make due. Was very disappointed in the morning even with the do not disturb placed on the door house keeping knocked and tried entering our room waking us all up. After a long night of driving this was disappointing. When I alerted the front desk to the issue I was told "well you got a great rate so there is nothing we can do. I will tell my Manager and maybe you will hear from them"
So I guess if you get a "great rate" be prepared to be woken up early. Did not feel welcomed here not the typical Marriott experience.

Stayed December 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha C, Manager at Residence Inn by Marriott Phoenix NW Surprise, responded to this review, January 20, 2014
Lvmeme,
I would like to apologize for the experience that you received during your stay with us this past December. As a recognized top hotel for the Residence Inn brand we strive to give you a pleasant and memorable experience. This obviously fell short and is very disappointing to me as well as our staff. I have looked into the dates & times that you stayed and have addressed the employees involved to discuss ways that we can improve and prevent this type of service failure in the future.
We value each and every guest and have used this as a training opportunity. I hope to see you again should you visit the Surprise area.
Thank you,
SCallahan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

we have stayed at this hotel twice in the last 6weeks for a total of 8 days and it was exceptional..the employees are super friendly and helpful..the hotel is very clean..rooms are very comfortable and spacious...would definitely recommend this hotel..

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 23, 2013

stayed here for 3 days and was not disappointed. rooms are spacious and everything throughout the hotel are clean. we had a 2 bedroom suite for 3 people and had plenty of room with 3 flat screen TVs. my daughter and family (5) was across the hall, which was very convenient for the grandkids. we really enjoyed the pool area, hot tub and fire pit. on Saturday evening our local university (Fresno State) was playing football on TV, I asked the front desk staff if we could watch the game and eat pizza in the lobby on their large flat screen TVs. they were very accommodating and recommended an excellent pizza place that delivered. I cannot complete this review without talking about the breakfast. excellent, excellent. one day they had hot pancakes, the next biscuits and gravy. everyday they had scrambled eggs, meat, potatoes with onions, fresh fruit, oatmeal, cold cereal, yogurt, you make waffles, coffee, tea, juice, etc. if your in the surprise area, I would highly recommend this place.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Phoenix NW Surprise

Address: 16418 North Bullard Avenue, Surprise, AZ 85374
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Surprise
#1 Romantic Hotel in Surprise
#1 Family Hotel in Surprise
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Phoenix NW Surprise 3*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more   less 
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Also Known As:
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise

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