We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place Last Minute Find” 5 of 5 stars
Review of Comfort Inn & Suites Surprise

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Comfort Inn & Suites Surprise to your Saves list
Comfort Inn & Suites Surprise
2.5 of 5 Hotel   |   13337 West Grand Avenue, Surprise, AZ 85374   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #6 of 7 Hotels in Surprise
Certificate of Excellence 2014
Aliso Viejo, California
1 review
“Great Place Last Minute Find”
5 of 5 stars Reviewed July 9, 2014

The Morales Family would like to thank the staff at Comfort Inn and Suites in Surprise AZ. We would especially like to thank Ryan, Andrea and Jaime for helping us out. Ryan booked us early morning on Friday @around 2:15 am. He made sure we had the right conjoining rooms and top notch customer service. Andrea called me to make sure our check out time was corrected and issued new keys and Jaime helped out when we needed her most. Based alone on this experience, we would definitely recommend this hotel and use them again across the country. The rooms and beds were perfect and the service above and beyond. Thanks Comfort Inn for hiring such great people.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, July 16, 2014
Thank you so much for staying with us and letting us know about three of our employee's by name. We value our staff and glad to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

58 reviews from our community

Traveler rating
    33
    16
    7
    2
    0
See reviews for
21
16
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Rio Rico, Arizona
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 29, 2014

I used tripadvisor to pick this one and the positive reviews were spot on. This was a larger room than I was expecting and very clean and comfortable. The breakfast wasn't a full sit down buffet but it was certainly better than the run of the mill continental breakfast you see at other locations. The check in/out was easy and the staff was very friendly and polite. I would recommend this hotel to anyone.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, July 2, 2014
Thank you so much for giving our Hotel a try after reading our reviews. We are glad to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 27, 2014

I "ran away from home" for one night at the Comfort Inn & Suites yesterday, I had never stayed at this hotel before, and I was very pleasantly surprised by the exceptional cleanliness of the place and the helpfulness and courtesy of the staff. The room was not a true suite, but was large and comfortable. The grounds are not at all beautiful since the hotel is in a desolate area on the edge of a strip mall, but the hotel itself is very nice. I would stay here again. .

Room Tip: It is hard to avoid hearing the trains going through all day and night since the hotel is very close...
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review, June 28, 2014
Thank you so much for letting us know about your stay with us. If you ever desire to "run away from home" again we would look forward to having you stay with us again. We are also a great place for out of town family and friends to stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milledgeville, Georgia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here for 8 nights while visiting family. Was traveling with my mom so we had the 2Q Accessible room with a Roll-In Shower. Friendly staff & clean hotel. The train does come through nearby, but in my opinion does not interfere with sleep.
There is a Target & Lowe's next door, with other shops in between. There are several restaurants nearby also. Carl Jr's ( beside the hotel & delicious!), Chick-fil-a, Olive Garden, Five Guys burgers...to name a few.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review, June 12, 2014
Thank you so much for your kind words and we are pleased to know that you enjoyed your stay with us. Our location to shopping and restaurants is definitely a plus...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Henrietta, New York
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 5, 2014

...Handicapped parking provisions, appearance of the building and lot, location (close, but not too close to Phoenix), price, value, bed and bedding, room spaciousness, pool and hot tub, fitness center, cable tv, breakfast selection, and helpfulness of all of the staffers were more than adequate during our two-night stay this week. We swam both days, when air temps were near 110-degrees, and had the pool to ourselves.
...Great advice and directions to the Phoenix Zoo and more local eateries were provided by both the daytime and evening managers - saving us from a couple of potential frustrating trips. Wish we could've stayed for a few more days, but we had to move on to New Mexico today.
...Not the newest facility, but nicely maintained, and clean.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, June 6, 2014
Thank you so much for the kind words. We are so please to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

Staying in the area in June a pool was a must. I was in town looking for a winter rental home. Everything was clean and comfortable. The front desk was very helpful and so was the computer and printer for my search!

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review, June 6, 2014
We are so glad to hear that you enjoyed your stay here with us. Let us know if you or your family & friends ever need a place to stay while her in town. We will be more then happy to make those reservations for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deming, NM
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2014

Stayed one night but wished it could have been more. Arrived early but was able to get into a room. It was clean fresh and up to date. Breakfast was amazingly good. The best part was the staff, very friendly and professional.

Room Tip: Stay here!
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Front Office Manager at Comfort Inn & Suites Surprise, responded to this review, May 18, 2014
Thank you so much for the kind words & we are glad that you enjoyed your stay with us. Hope to see you again!

Erik E Handschuh
Operations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Comfort Inn & Suites Surprise? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Surprise

Address: 13337 West Grand Avenue, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
Number of rooms: 86
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Expedia, Orbitz, Hotels.com, Choice Hotels, Cheap Tickets, Despegar.com, Agoda and Odigeo so you can book your Comfort Inn & Suites Surprise reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise

Owners: What's your side of the story?

If you own or manage Comfort Inn & Suites Surprise, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.