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“We had a great stay” 5 of 5 stars
Review of Comfort Inn & Suites Surprise

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Comfort Inn & Suites Surprise
2.5 of 5 Hotel   |   13337 West Grand Avenue, Surprise, AZ 85374   |  
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Ranked #5 of 7 Hotels in Surprise
1 review
1 helpful vote 1 helpful vote
“We had a great stay”
5 of 5 stars Reviewed June 26, 2013 via mobile

My family came in town for my grandmothers funeral, the staff here wad amazing! All of my family was able to get a room on the same floor. The front desk was extremely friendly and more than accomidating. Their breakfast was fantastic, they had waffles, biscuits and gravy (my favorite), eggs, bacon, yogert, bagels and a lot more. I was extremely impressed! Not to mention the maids did a wonderful job cleaning our rooms, they have no problem changing the sheets if it is requested, I would recommend recommend this hotel to anyone!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
    28
    14
    5
    1
    0
See reviews for
18
14
3
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Cottonwood, Arizona
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 18, 2013

I stayed at Comfort Inn & Suites in Surprise this past Fri. It was an great place. Clean rooms, great breakfast and awesome staff, who was very kind when we checked in with our group of ladies. They had the rooms all straight and got all of our bills correct. Would stay there again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Top Contributor
140 reviews 140 reviews
48 hotel reviews
Reviews in 73 cities Reviews in 73 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 28, 2013

Good room and fairly large. Handy to the West side of Phoenix. Phoenix is so big that you have to drive a long time to get across it. This room was quiet and it was comfortable. The price was a little high but it may be the norm for the area which was quite new as was the hotel.

One thing that this hotel was missing as were most hotels is no night light. They make a combination quiet vent fan, light and night light that would be ideal for most hotel/motel rooms but so far we have not seen this anywhere. But we have one in our house that is very quiet and comes on with the light but there is a separate dim nightlight that is needed here and most other hotels and motels.

We stayed there the night of 4/8/13.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bahamas
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 21, 2013

We needed one night to be close to a Dr.’s facility and the hotel was fine – nothing exciting but good check in service, clean, neat and just fine for a night or 2. I'm told there has to be 200 characters- not that much to say in addition. It's a fine place to stay, clean, neat and brown.

Room Tip: In the back
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay Center, Kansas
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 23, 2013

Comfort Inn hotels are our choice for service and value. The Surprise Comfort Inn is the best hotel we have stayed in anywhere. This was our third time staying here during Spring Training. Stayed for 4 nights. The hotel is very close to the Royals/Rangers stadium. The staff is super friendly. The breakfast is your standard hot hotel breakfast but it is excellent. The attendant was very friendly each morning and the food was always hot and plentiful. For the Phoenix area, the value is exceptional.

Room Tip: Close to train tracks. Not as many trains as in past years. Didn't hear anything during the ni...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2013

This hotel was a great selection. Staff was awesome. Rooms are big and beds are very comfortable. Breakfast was free and absolutely great. It was very convenient because it was so close to our destination. My girlfriend and I will definitely be back here next time we visit....by that time she'll probably be my wife. ;)
No complaints at all. Will recommend this hotel to any and everyone visiting the area.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brush Prairie, Washington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 30, 2013

I would like to extend kudos to the entire staff at this Comfort Inn. Everyone went above and beyond in trying to make our stay as enjoyable as possible; especially Sue and Carol of the kitchen crew.

Whenever we had a concern it was promptly dealt with the the only exception being the television reception. Evidently this establishment had just upgraded their TV service and it caused a glitch with the local channels pixelating like crazy. After 12 days this problem had not been resolved.

Additionally, if you are a railroad buff like I am the train horns are like a melody all day long,

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Surprise

Address: 13337 West Grand Avenue, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
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Also Known As:
Comfort Inn And Suites Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn Surprise

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