We planned on staying in the hotel for 4 nights...we came back from our first day out to find we had been checked out of the room and our luggage had been pulled up to the front desk. It turned out they did not want to honor the rate we were quoted and so they checked us out and were gracious enough to offer to check us back in at $30 more a night. In addition, I was treated with extreme rudeness from beginning to end. I worked in hotels all through college...and we never removed people's luggage from their room out of respect and liability. As it turns out...there is a very good reason why...they broke the handle on our luggage, after several calls to the hotel - I finally got to speak with the manager who essentially called me a liar and said he did not have to help me and would not. I called a seamstress this morning who will fix the handle for $20~ so monetarily it is not a huge issue...it is more a matter of respect and the staff of the Windemere does not have any. Also during our conversation he asked me to hold...while he answered his cell phone and had a conversation with me listening to the conversation on the other ear. I have never encountered such a rude staff and to boot the hotel itself is mediocre at best...I would put it right up there with a Motel 6 for accomodations. However, there was light at the end of the tunnel...we went to another hotel, a close by Best Western...and had a great experience. We will be staying at the Best Western whenever we go into town now.
- Also Known As:
- Windemere Hotel
- Windemere Hotel Sierra Vista
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