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“First major Hol Inn Express disappointment” 1 of 5 stars
Review of Holiday Inn Express Sierra Vista

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Holiday Inn Express Sierra Vista
2.5 of 5 Hotel   |   1902 S. Hwy 92, Sierra Vista, AZ 86535   |  
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Ranked #10 of 21 Hotels in Sierra Vista
angel fire, nm
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“First major Hol Inn Express disappointment”
1 of 5 stars Reviewed July 9, 2007

Room was ample, small fridge and microwave, nice pool area, clean and pleasant breakfast area with large plasma Tv....but, Just make double sure you are in a smoking room....I am a regular Priority Club member. My son is in t he army and based here so even though it was not the closest to the base, it advertised a pool and at $90, a high end rate, I still wanted the Holiday Inn Express brand. I arrived a day early and d ecided to check out a day earlier than my confirmed reservation. The asst manager called and said I had no confirmed reservation and claimed the hotel was full and tried to get us to move all our computer and other stuff to another room away from the convenient first floor. I had to print out my original reservation and take it to the front desk where I heard the asst manager using profanity regarding the night clerk who had checked me in for allegedly messing up my reservation. When she popped her head out surprised that I had left my room and come to the front desk, she repeated the profanities. Later that evening when I returned from dinner the night clerk told me that the maid smelled cigarette smoke in the room and my credit card had been billed $250 for a cleanup smoking fee. I said my profile asked for a smoking room, my wife a smoker had joined me, and the clerk who checked me in directed me to a room and there was nothing indicating no smoking. I offered the air out the room and spray it down with Lysol etc before I left. I was told the charge was non negotiable and they presented me with the slip I signed at check in with tiny print on t he back that i was liable for "smoke damage." (I ran into a housekeeper, had her check the room and she said she smelled no smoke). I double checked the next day and noticed a sign outside the building (I had not seen at night) which said the entire building is non smoking. I was legally wrong, but the entire attitude reflects the experience of the previous review. When I repeatedly asked to speak to the manager of the property I was told she "went home sick." This is my first major disappointmentment with Intercontinental, Crowne Plaza or H.I. properties in about 4 years.

  • Liked — pool
  • Disliked — management
  • Stayed July 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Sierra VIsta AZ
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 5, 2007

Stayed here for 4 days. We were supposed to stay longer but decided to check into another hotel. The front desk people seemed up tight and the manager seems like her title gives her a big head. I guess I would be uptight if I had to work for that lady...The rooms are nice. But dont expect a very friendly warm crew..

  • Liked — The beds were nice
  • Disliked — The staff
  • Stayed June 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Sierra Vista

Address: 1902 S. Hwy 92, Sierra Vista, AZ 86535
Phone Number:
Location: United States > Arizona > Sierra Vista
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 21 Hotels in Sierra Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Sierra Vista 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Sierra Vista, Arizona This quality Sierra Vista, AZ hotel is surrounded by four picturesque mountain ranges & is convenient to Fort Huachuca Army post, the University of Arizona South and other southeastern Arizona attractions. Our hotel in Sierra Vista offers nature lovers easy access to many spectacular locations including the Ramsey Canyon Preserve, the Gray Hawk Nature Center, Coronado National Memorial & Kartchner Caverns State Park. You can explore the Old West when you visit nearby attractions like the famous OK Corral in historic Tombstone, Fort Huachuca Museums & the historic mining town of Bisbee, now a thriving artistic community. Located in the heart of Sierra Vista, our hotel is just minutes from major companies such as Lockheed Martin, L3 Communications & General Dynamics. Business travelers staying in our Sierra Vista accommodations can utilize the free high-speed Internet access, four meeting rooms with space for up to 130 and with audio/visual equipment as well as a 24-hour Business Center that offers copy and fax services. While staying in our pet-friendly Sierra Vista hotel rooms, you can stay connected with the free high-speed Internet access. There is a complimentary hot breakfast bar every morning. For relaxation, try the taking a dip in the outdoor pool with cabana, spa & barbecue grills. We also have a 24-hour Fitness Center. Make your reservation today! ... more   less 
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Also Known As:
Holiday Inn Express Sierra Vista Hotel Sierra Vista
Holiday Inn Sierra Vista
Sierra Vista Holiday Inn

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