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“Attentive Staff” 4 of 5 stars
Review of Hampton Inn Sierra Vista

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Hampton Inn Sierra Vista
2.5 of 5 Hotel   |   4100 Snyder Boulevard, Sierra Vista, AZ 85635   |  
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Ranked #4 of 21 hotels in Sierra Vista
GreenLeadersSilver level
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
“Attentive Staff”
4 of 5 stars Reviewed October 16, 2012

Another great Hampton Inn property. The staff is very helpful and attentive. They constantly strived to make sure that every aspect our our stay was superior. The only issue I had with our stay was the building was noisy in the the evening. Our room was on the second floor and I could constantly hear people walking down our hallway and the floor above. It seemed like it was an issue with the building's construction.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sierravistamanager, General Manager at Hampton Inn Sierra Vista, responded to this review, October 25, 2012
Thank you for taking the time to share your experience with us! I do apologize for any issues that you experienced with noise while you were here and I will look into any solution that we may be able to put in place to alleviate the issue in the future. I do appreciate the kind comments you gave about our team and the attentive service they were able to provide. We do discuss all feedback we receive from our guests and I will share your review at our next team meeting. I hope that we see you again in Sierra Vista!
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135 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Tucson
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012

Who knew that the Hampton Inn in Sierra Vista would have one of the most helpful and courteous staffs in all of Arizona. We were amazed and remarked that we would like to visit Sierra Vista againjust to stay at this Hotel!

Room Tip: There just are no rooms any better than any other in this facility!
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sierravistamanager, General Manager at Hampton Inn Sierra Vista, responded to this review, October 11, 2012
Thank you very much for taking the time to share your experience at our hotel. Our team is committed to ensuring a positive guest experience. I do hope that you have the opportunity to visit us (and Sierra Vista!) again!
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Stuttgart, Germany
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 3, 2012

This Hampton Inn is a great place to stay in Sierra Vista. What impressed me right off the bat was the friendliness of the staff from the desk clerks, to housekeeping to the ladies that kept the breakfast area stocked! The staff went out of their way to ask me if everything was okay with my stay, if I needed anything or how my day was. I want to say a well-done to the manager and his staff but an extra well-done to John, Dawn, Nikoln and Mary. The breakfast and evening reception was great and food was always stocked. The proximity to Ft Huachuca made it a nice place for me to stay. My room was nice with no problems noted. This Hampton has my business for my next trip to Sierra Vista!!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sierravistamanager, General Manager at Hampton Inn Sierra Vista, responded to this review, October 11, 2012
Thank you very much for the time you took to share your experience with us while you were in Sierra Vista. You mentioned that everyone you met was friendly, which is great to hear as we do work very hard at ensuring that every guest feels welcome and at home. I will pass along the specific compliments you shared for our team members and I do hope that we see you again in Sierra Vista. Travel Safe!
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colorado springs
1 review
5 of 5 stars Reviewed September 11, 2012

After reading some reviews of this property, I was apprehensive about booking a room for a recent business trip. Long story short, I was impressed with the friendliness of the staff. I didn't find any staff member rude. In fact, I kept getting asked if everything was okay with my stay. I guess the staff is hyper sensitive based on past reviews? Not sure, but my stay was great. Breakfast and manager's reception were nicely done and the proximity to Ft Huachuca made it a good overall choice. Based on experience here, I booked a Hampton Inn and Suites the following week in Phoenix for another trip.

My only suggestion: Wifi should be extended to the rooms.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 30, 2012

I find the management to be lacking a "being of service atitude". I will found the GM and the front desk manager Nicole to be almost rude and indifferent to my needs and concerns. I will not be staying here anymore and I recommend that you dont as well.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 16, 2012

We did not have as bad of an experience as previous reviewers but we did not have a great experience either. We were travelling with my parents and we each had separate reservations. We checked in one right after the other and the desk clerk gave us completely different hotel amenity information and operating hours than she gave my dad a minute before. The lobby had an odd smell which made us not really want to spend time there but we didn't have a choice in the matter if we wanted to take advantage of the free breakfast or if we needed Wi-Fi for something. Wi-Fi is NOT available in the guest rooms at all which, as Hilton Honors members, we all thought was on the verge of ridiculous. We have never stayed at a Hampton that did not offer this service. The housekeeping staff was very friendly and welcoming and our room upon arrival was clean but we were not as impressed with the way our room was serviced as a stayover. The job that was done was so poor that my husband actually thought the room had not been cleaned yet but I could tell someone had been there as the bed was made, although that in itself was not done well either. We like to stay at Hilton Properties as we are Hilton Honors members and try and stick with one hotel chain when travelling. With that said, I think we might try a different property when in Sierra Vista next time even though there are not any other Hilton properties there.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorktown, VA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed July 6, 2012

First the sweet lady in the kitchen is MARY and she is very nice!!!

I am a Diamond member and stay at Hilton properties all over the world. On my recent trip to FT Huachuca, I reserved 2 rooms from 6/24-6/29 (1 confirmation #) and at checkin I informed the male desk clerk (there is only 1 guy) that we would be checking out 1 day earlier and he changed my dates - we checked out at the desk on Thursday morning I verified my bill for the 1st room and it was correct but I when I called yesterday for the bill on the second room I noticed they charged me for an extra night. I called and asked them to correct the error but the asst manager said General Manager denied the request because he ASKED THE MAID if we really checked out and she said didn't think so - although we were already in Tucson for the night. I asked to speak to the GM but they said he was unavailable because left until Monday (5 days).

I called the Diamond desk and after an hour on the phone they said they would credit me the extra day to my credit card since they agreed that maids should not make management decisions. THANKS JEFFERY at the Diamond desk!!!! Hilton Diamond Desk said they are going to investigate the hotels practices.

Additionally while we were there someone tried to enter my room at 9:00 PM I asked what he was doing and he said he was maintenance but he was dressed in shorts and t-shirt NOT dressed in any type of HAMPTON INN clothes I told him to go away - this distrubs me quite bit and has been reported in earlier post here - I complained the next morning and they acted like they had no Idea who he was!!!!!

I AM AVAILBLE IF SOMEONE WANTS TO DENY THIS REPORT!!!

Room Tip: Stay somewhere else! Room type not guaranteed.
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  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Sierra Vista

Address: 4100 Snyder Boulevard, Sierra Vista, AZ 85635
Phone Number:
Location: United States > Arizona > Sierra Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sierra Vista
#2 Business Hotel in Sierra Vista
#2 Romantic Hotel in Sierra Vista
#2 Family Hotel in Sierra Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Sierra Vista 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Sierra Vista Hotel Sierra Vista
Sierra Vista Hampton Inn

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