I have stayed here many times in the past 11 to 12 years and have always been extremely happy with the staff and the excellent service. In past years when my business took me to the Show Low area, this hotel was my home away from home. Always a warm welcome and always made to feel at home. My most recent stay was December 14 and checking out on the 16th in room 509 with a fireplace and a nice view of snow falling on the town and the Christmas lights. Beautiful!! . There is a jacuzzi in that room also. I was pleasantly surprised by the latest refurbishing of the hotel. Very impressive. Love the new open breakfast dining room. May I add that Nancy does a great job of serving breakfast. Staff may change, but Nancy has always been there with a welcome smile!!