The last time I stayed here, they had done a few upgrades, this time the lobby is entirely new and looks great. It is clean and nicely done. They also upgraded me to a suite with a gas fireplace and whirlpool tub. The rooms might have been upgraded with new carpet and flooring. I stayed in room 510 from 6/19-6/20. If you have not stayed at the HIE in Show Low, give it a stay and you'll be back.