When we arrived at 2 p.m., a hour early to check in, he allowed us to go ahead and move in. Later in the evening we found that the air conditioner was not working properly. He agreed to check it out. When he found out that the unit was not working properly, he replaced the unit even though it was after 9 p.m. We found the unit to be clean and everything was up to high standards. Show Low can be proud to have this hotel. In Show Low we will definitely use this hotel.