This is a comfortable clean motel. It is a motel. If you've never been to Sedona, this will shock you, given the prices you will pay to stay here.
More than being an indictment against this hotel, it is an apt illustration of what it is like to vacation in Sedona. Prices are high. It sees itself as an international destination, and seems to be able to charge that way.
As background, I love Sedona and directed a business here for a couple years. I just think the whole town is schizophrenic. The locals and the visitors have little in common and are sometimes at odds. Even the types of visitors vary drastically, from those seeking great sights and hikes, to others seeking odd spiritual enticements. It creates an odd vibe and impatient traffic, at best.
This hotel offers a nice view, simple accommodations, very poor customer service (during my 4 stays) and not the best location. I'd recommend trying something away from this "uptown" area. If money is no object, go to L'Auberge. If you want to pay about the same as this Best Western (about $200 a night if you shop well), choose Sedona Rouge in a area that looks less convenient but is actually better. I'll post a separate review for them. They aren't perfect, but at least it's more hotel than motel for the same price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. I am sorry to hear that you have not had a better experience at our property over your past 4 stays. As a family owned business we work hard to provide excellent customer service, and apologize if we fell short of your expectations.
We strive to provide great value to our guests with extra amenities that are usually found at much larger properties such as the free Clubhouse access with the only indoor pool in Sedona, steam room, sauna, and game room and access to over 600 feet of private frontage on Oak Creek. As it seems you frequent Sedona, I hope you will give us another opportunity to earn your business, and enjoy all of the activities our property has to offer.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.