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“Could have been better if room had a working thermostat...” 3 of 5 stars
Review of Best Western Plus Arroyo Roble Hotel & Creekside Villas

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Best Western Plus Arroyo Roble Hotel & Creekside Villas
3.5 of 5 Hotel   |   400 North State Route 89A, Sedona, AZ 86336-4214   |  
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Ranked #6 of 46 hotels in Sedona
Los Angeles
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Could have been better if room had a working thermostat...”
3 of 5 stars Reviewed December 29, 2012

The room was average and a little noisy, since the door was facing the street. The bed was comfortable enough, with a very heavy blanket. The main problem was the touch screen thermostat which did not function properly. We spent two nights sleeping in a room that was much warmer than we wanted it to be. We mentioned the thermostat problem with the hotel and we were told that it would have been looked at, but it still did not work properly after that. Considering we spent $160 per night we were very disappointed about our room temperature problem.
Breakfast was fair (way better than the Best Western in Phoenix). There is also a "Club Room" with pools, sauna, steam room, billiards... which we did not use but that looked nice. Location is good, but it seems that in Sedona you still need to drive a little to go places.
We are not planning to return to this hotel and can not recommend it.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, January 7, 2013
Dear Tosca,

We are very sorry we did not meet your expectations during your stay here with us. We certainly strive to exceed guests expectations. Perhaps consider another stay with us to give you the opportunity to experience all the amenities that you didn't have a chance to utilize. We would love the opportunity to win your business permanently.

Warm Regards,
Lonnie Lillie
General Manager
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843 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Prescott, Arizona
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 24, 2012

Spent a weekend at Best Western Arroya Roble Hotel and loved it! The staff was friendly and gave us great recommendations. The rooms were clean and offered great views of the Sedona mountains. We walked to the creek and enjoyed the scenery. Enjoyed star-gazing on our patio later that night. Clear beautiful skies...we could see all the constilations. The beds were so comfortable that we ended up sleeping in. Full breakfast was offered free of charge in the mornilng! Waffles, eggs, oatmeal, cereal, bagels, muffins, juice and coffee. We had a great weekend.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, December 26, 2012
Dear Angelina,

Thank you so much for your kind review of our beautiful hotel. We are so pleased you enjoyed the beauty of Sedona with us. There's nothing quite like a comfy bed, seeing all the stars in the sky sleeping in and a hot full breakfast to complete a relaxing vacation. :-) We look forward to seeing you again very soon.

Warm Regards,
Lonnie Lillie
General Manager
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Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 22, 2012

The balcony looked out onto the red bluffs of Sedona. Oak Creek was within minutes walking from the hotel. The hotel is situated in the heart of Sedona with plenty of shopping available within walking distance. The staff were friendly and the breakfast was great.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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General M, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, January 7, 2013
Dear Cindy

Thank you for your wonderful review of our hotel. Aren't the views from the balcony incredible. We are so glad you enjoyed the views, the breakfast, the location and all the wonderful amenities our hotel offers our guests.

We are looking forward to your next stay very soon.

Warm Regards,
Lonnie Lillie
General Manager
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Flagstaff, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2012

Room Suit was big and spacious, jacuzzy was wven better. Its hard to find a room woth good space for everything and this was it. It had a W/I shower i LOOVEDD it!!! We were on our honeymoon. Fridge and Micro included, Extra balnket, and pillow in room so i didnt have to go to FD. Breakfast was also delicious, beats the hotel continental breakfast . WE loved it and will be returning. Cleanliness was exelent:)

Room Tip: North Rooms have a great view and are super quiet, its like having your own studio aptmnt.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, December 26, 2012
Dear Emma,

Thank you so much for your wonderful review of our newly remodeled fabulous North Signature Plus Rooms. We are so happy your enjoyed your Honeymoon with us. These are truly special rooms. Thank you for sharing your memories with us and we can't wait to see you again very soon.

Warm Regards,
Lonnie Lillie
General Manager
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Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 9, 2012

We have been going to this location since 1985. The scenery is great. You can watch some old western movies and actually recognize the background scenery of the area. Accommodations are very good. The pool is well maintained as is the entire property area. The Creek side villa’s are more than a regular room, but well worth it. Huge trees, squirrels, hiking trail, and the grocery store right are down the road. Also don’t miss Picazzo’s Pizza and the Owaca Restaurant . Owaca is right across the street! Shopping on the adjacent property, gift stores etc. We always have a good time.

Room Tip: Book well in advance.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, December 14, 2012
Dear Kevin,

We are honored to have received this review and are very grateful to have your continued support and patronage over the years. Repeat guests like yourselves are special to us. :-)

We are so glad you shared how much variety there is at the property along with sharing your expereinces. Yes, the villas are a special treat and just wait until our February remodel....they will be even more special.

Once again, thank you for taking the time to review our hotel. We greatly appreciate it. We will see you soon.

Warm Regards,

Lonnie Lillie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2012

We stayed for 4 nights. The Hotels location is great. You can walk out the front door and your in upper downtown Sedona. The breakfast was great. If you have time you can enjoy the relaxing pools along with the game rooms at the Arroyo Robie Hotel. The views are great but the hotel is a little pricey.I would stay there again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Best Western Plus Arroyo Roble Hotel & Creekside Villas

Also Known As:
Best Western Plus Arroyo Roble Hotel And Creekside Villas
Best Western Sedona
Sedona Best Western
Address: 400 North State Route 89A, Sedona, AZ 86336-4214
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Sedona
#4 Family Hotel in Sedona
#6 Business Hotel in Sedona
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Best Western Plus Arroyo Roble Hotel & Creekside Villas 3.5*
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