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“Magnificent views of the redrocks from the balcony of our room” 4 of 5 stars
Review of Best Western Plus Arroyo Roble Hotel & Creekside Villas

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Best Western Plus Arroyo Roble Hotel & Creekside Villas
3.5 of 5 Hotel   |   400 North State Route 89A, Sedona, AZ 86336-4214   |  
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Ranked #6 of 46 hotels in Sedona
Vancouver
Top Contributor
61 reviews 61 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
18 helpful votes 18 helpful votes
“Magnificent views of the redrocks from the balcony of our room”
4 of 5 stars Reviewed November 12, 2012

We had planned to be here a week but a family emergency meant we only had 3 nights which were very enjoyable. The rooms here are a bit dated but you are really paying for the view which is magnificent. We had the blue moon rising on our first night here. The room was clean, the staff friendly and polite, the breakfast room was great with loads of choices and again good service. One situation that I personally didn't like was a new policy in some Best Westerns where if you are staying multiple nights they ask on a card that you hang on the door if you'd like full service, linens and garbage only or no service every other day. When on vacation I like my bed to be made up, part of my holiday, and although we didn't need clean towels I marked that only thinking the bed would get made - we certainly didn't need full service. The bed wasn't made and a phone call to the front was answered right away that someone would come and do that. I believe this is a new general Best Western hotel policy and I will be contacting them regarding this. We also had a situation with a safety deposit box not working properly that they worked very hard to fix and it took longer than anticipated but we were given a good credit for the inconvenience which we appreciated as it did mar one evening there. Bottom line, we would be back

Room Tip: Pay the extra for the room with the view.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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917 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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English first
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 11, 2012

This is a standout Best Western. The rooms are larger, the bath more luxurious, and with nicer amenities the whole property is generally more upscale. We stayed for 2 nights in a room at the north end of the property which had a large, lovely balcony with a view of the red rocks. The breakfast buffet had plenty of choices and service was very friendly and attentive. The location is at the end of the busy shopping, restaurant main street so we did not have to drive to dinner either night. Having strolled down to the creekside villas, one can see that those might be better for families who want to enjoy the pools, playgound and club facilities.

Room Tip: Spend the extra money for the view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christy E, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, November 16, 2012
Dear maggie44113,

Thank you for your review. We are so glad you enjoyed your stay in one of our recently renovated North Signature Rooms. During the renovation, we tried to add "little extras" such as multiple body sprays in the showers, 42" TV's, custom furniture, and wet bars for your enjoyment, and it is always nice to hear such positive feedback.

We are also pleased to hear that you enjoyed the complimentary hot breakfast buffet, and that you were met each morning with friendly and attentive staff.

We appreciate your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 7, 2012

We enjoy our stay at this hotel more every year...the staff even remember us! We always get a room in the North Building- larger and very quiet. Parking is safe and close. The staff should be commended:from the housekeeping and maintenance staff to the Breakfast area/staff. The "Entertainment" building if fabulous-gym, pools, Hot tubs, sauna, sm game room, piano, pool table and Lg TV really give family's the extra for kids. The front desk folks are always friendly and very helpful...special thanks to Ana and Adam!! Gil and the staff fixing and serving breakfast do a great job. We use the laundry facility and have no complaints. The hotel is beautiful, modern and perfectly clean. The free breakfast is much better than average(for a free, included breakfast). It is perfectly located and the views are to die for...that's only one of the reasons we come back yearly!!! Everything is an easy walk. Short drive to West Sedona, where the locals "live" has several eateries and a great grocery. My husband and I come every year to hike and enjoy the area. We would stay NO where else. The managing staff should be commended for the gorgeous Hotel and wonderful staff.

Room Tip: Any room North building or a villa on Creekside-not so much Red Rock View but beautiful along peacef...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy E, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review, November 20, 2012
Thank you so much for your review. As a family owned business, we know how important it is to continue making improvements at the hotel while offering great customer service. It is our goal to provide an atmosphere where our guests can look forward to coming back to enjoy the property year after year. It is such an honor to know that you have chosen our property 5 years in a row, and that hopefully we can continue to earn your business in the years to come! I will be sure to pass on your kind comments to the staff!
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Waunakee, Wisconsin, United States
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed at the Best Western for 2 night in mid October. The hotel rooms were adequate for for the four of us- two kids 10 and 12- we used the sofabed. The rooms were clean and fairly modern. We had a redrock view room- fantastic views...well worth paying for the view. The pools were great- 3 in total. It was nice to have the club to use with kids. There were pool table, table shuffleboardetc. There was also a sauna and steam room. The kids also enjoyed exploring the creek on the property.The breakfast was plentiful and good and the staff was very attentive. The hotel is in a great location- can very easily walk to everything in the quaint town of Sedona. Would definitely stay here again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

We really enjoyed our stay here. We had a standard room facing the red rocks and that was the best choice for the views. The villas etc. may have more space but unfortunately not the views - all that money and you're not looking at the mountains. The room's accommodations and amenities were typical but you pay the excess rate for the view and it is worth it. Watch the sun rise, shine, and set on your mountains. Look at Snoppy Rock with Woodstock on his nose. The breakfast buffet is a definite step up from the standard ones most such hotels offer.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin Illinois
Top Contributor
171 reviews 171 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
291 helpful votes 291 helpful votes
4 of 5 stars Reviewed October 25, 2012

The location is key here. At the top of the main street rout 89 uptown sedona. The shops and restaurants are right outside the front door.Parking has some stalls on a slant upgrade but otherwise always found a spot.
The hotel is charming and has excellent views of the red rocks from the porch. We did not use the extras here as we came in late from grand canyon. The only thing we did use was the breakfast buffet that was wonderful. full selection of hot and cold items. ( served in building across from hotel)
The room was spacious and clean. Has everything you need for comfortable stay. We booked a room with a view of the red rocks highly recomend it. Only used room to sleep in cant comment on the other ammeneties.
Overall this is a nice place to stay and a great location to stay at. the only down side is the cost to stay here. i felt it was a little overpriced.

Room Tip: ask for a room with a view and a top floor.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 24, 2012

The location is perfect, espectacular views. The breakfast was very good, the gentleman there was very friendly and attentive. A young man (hispanic) in the maintenance department was very helpful, knowledgeable, with a great sense of humor. He was always working very hard, throughout our stay. The rooms are old and have a really bad/offensive odor. My wife requested additional towels to the maid working on our floor, but had to wait until she got off her cell phone, for her to be acknowledged. She appeared to be upset because my wife, in a way interrupted her phone call....(geez sorry for the inconvenience). It took her 45 minutes to return with the fresh towels, apparently she was at lunch. The same maid, I believe her name is Lela (short hispanic girl) cleaned our room very quickly, it looked nice and clean. As I went to close the curtain to our balcony, I found a pair of dirty children's underwear. My wife and I do not have young children, therefore the underwear where there since we checked in. We checked out as soon as we found the underwear, without making a complaint. We were not looking forward to compensation. That was our first and last time staying at Best Western Plus Arroyo Roble, hopefully this review helps your housekeeping department to have thorough inspection prior to guests' arrivals, and helping Lela with her hostility.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Best Western Plus Arroyo Roble Hotel & Creekside Villas

Address: 400 North State Route 89A, Sedona, AZ 86336-4214
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Sedona
#5 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Best Western Plus Arroyo Roble Hotel & Creekside Villas 3.5*
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Also Known As:
Best Western Plus Arroyo Roble Hotel And Creekside Villas
Best Western Sedona
Sedona Best Western

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