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“What a pleasant stay.” 5 of 5 stars
Review of Arroyo Pinion Hotel, an Ascend Hotel Collection Member

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Arroyo Pinion Hotel, an Ascend Hotel Collection Member
3.0 of 5 Hotel   |   3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)   |  
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Ranked #21 of 46 Hotels in Sedona
Gilbert, Arizona
2 reviews
8 helpful votes 8 helpful votes
“What a pleasant stay.”
5 of 5 stars Reviewed December 18, 2013

The facility was located in nice rustic part of Sedona. The personnel, Sarabeth was gracious and so helpful. Every question was answered to our satisfaction. The continental breakfast was pleasing and filling. I will be returning next year.

Room Tip: Premium rooms are excellent in building A. Bottom rooms have nice patio and fireplace.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, December 29, 2013
I can't thank you enough for your comments.
I greatly appreciate it. The staff was thrilled and wanted me to pass a Big Thank you Back to you.

See you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    86
    50
    13
    5
    6
See reviews for
35
73
5
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Phoenix, Arizona
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 15, 2013

Nice hotel and at a reasonable price. We stayed for one night after enjoying a great day of hiking and Christmas events in Sedona. It is close to west Sedona trails with good parking and breakfast. This will be my go to hotel for overnight stays in Sedona. AAA rates too.

Stayed December 2013
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, December 29, 2013
We are so glad you enjoyed your stay. Thanks for your comments.
We look forward to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schellsburg, Pennsylvania
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 30, 2013

I booked this room through a Groupon deal. The staff was friendly. The room was nice and clean. The continental breakfast was good as well. I would recommend this hotel to other travelers. At the time we were there the roses were still blooming below our room. Only negative thing was the view from the back was a construction site.

Room Tip: We were upstairs on right corner. Didn't hear much noise.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, December 1, 2013
Thank you very much for staying with us, We are glad you enjoyed your stay,
Thank you for your kind remarks about our friendly staff, clean rooms and nice breakfast.

Unfortunately, we were unable to get the 5 bubble review from you so, I would like to explain 2 things:
1. We have 4 separate Buildings. Behind one of the Buildings on the neighbors land there is some red rocks stored. It is not a construction site. Occasionally they pick up some rocks from there. Its only visible from 4 upper rooms and only if you look down to it. If you look straight ahead, a mile away there is hill with Red rocks and trees and on top of it is the Sedona Private small airport. Occasionally, you get lucky, watching the small planes take off and Land. Some people love that. These rooms are farthest away from the main Road too. And people love being it quieter too. I believe you were just disturbed seeing the rock piled there merely appearing like a construction site.We can not do anything on the neighbors land and last time we saw any activity there was more than a year ago.
2. Our Friendly staff is available 24 hours a day. We could have easily moved you to any of our other buildings. Just let us know next time, we can even help you with your bags to relocate you if you have already moved in or change your room immediately upon arrival.

Like yourself, Most people are delighted to stay with us as we go above and beyond our call of Duty.
Most Guests like staying farther away from the road to be quieter. People come to Sedona to see the Red Rocks so having red rocks stored on the neighbors lot does not bother people.

We ask that you forgive us for red rocks stored on our neighbors lot for which we don't have any control and we invite you to come and stay with us again. We will take great care of you and hopefully, you then be able to give us the full 5 bubble review.
Again,Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuctown
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 24, 2013 via mobile

Booked this hotel through a Groupon deal, the entire stay was great! Friendly staff, clean hotel rooms, and nice continental breakfasts. Sarabeth was helpful in planning our hikes and recommended some great restaurants! Would book this place again in a heartbeat!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 25, 2013
I am so glad you enjoyed your stay. Thank you for your positive remarks.

We have made the future reservation for your stay. We just don't know the date you are coming back. So, as soon s you know the date you are coming, just call us so we can fill that in. Just kidding. But, on a serious note, we invite you to please come and stay with us again, soon.

The staff is delighted to see your comments. Everyone had a smile on their faces when they saw your comments. So, I thought I will just make you laugh in return with the comment above.

Have a nice day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2013

We booked our stay through a promotion including room and wine tasting event. The hotel appears to have been recently renovated and the room we stayed in was very clean and comfortable. Room rate included breakfast buffet that was very good and the breakfast eating area was beautifully decorated. Most noteworthy, the front desk staff. They recommended some of the most beautiful hikes I have been on.

Room Tip: Did not use room service so can't comment
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 21, 2013
Thank you very much for recognizing our excellent staff, noting the quality and cleanliness of our rooms and the breakfast area too. Every staff member was happy to hear about your comments.

We are so glad that you enjoyed your stay.

We are located at the corner of dry creek road and 89A, which makes many hiking trails accessible easily from dry creek road.

Also, except for the lobby building (which contains 4 rental rooms and closest to the pool), all our rooms are located away from the road, so there is no traffic noise.

I am sure you must have enjoyed having the USB Ports and Starbucks coffee as part of Comfortable rooms, I am just clarifying.

Please come and stay with us again.

A big thank you from me personally and the entires staff who asked me pass it on to you as well. Big Thank you.
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Sierra Vista, Arizona
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 18, 2013

Great staff very friendly, The rooms were a different thing. The walls were very thin. I could hear my neighboor snore thru the night and the footsteps from the upstairs room as well. I stayed in room 127.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 21, 2013
Thank you for comments about our friendly staff. It is very much appreciated.

And, sorry to hear about your stay. We care about each and every guest and we want everyone to enjoy staying with us.
When I personally met you in the lobby and asked about your stay, you stated that everything was great. If we had known about anything from you sooner, we would have investigated sooner.

Anyway, Our construction of the walls is 2X6 (rather than standard 2X4)which is much better. Further, the walls between rooms are well insulated and also have sound channel to further reduce noise between rooms.

Per your reservation, the room you stayed in is our most economical and smallest room with one queen bed. Even the smallest and most economic room has the same construction and same high quality amenities(just smaller). Upon investigation, the noise you heard was coming from storage behind the smallest room from a malfunctioning boiler (not snoring). We missed it because it is hard to hear during the day. I wish you had informed us right away and we would have taken care of it immediately rather than waiting till now. Help is available 24 hours a day. In future, please let us know right away. We have corrected the issue now.

And, I would like to deeply apologize for any inconvenience suffered. Feel free to call and ask for me (he general manager) and I will be happy to discuss with you.

We offer 6 types of rooms including Jacuzzi and fireplace rooms. Please come and visit us again and give us an opportunity to make your stay a fantastic one like most of our guests.

Once again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2013 via mobile

We were upgraded from their sister site and were very happy with it. The rooms are comfortable and the staff here were wonderful, marking the "must see" places on a map and printing directions for us. I would definitely stay here again!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 16, 2013
I am glad you enjoyed your stay. Staff was thrilled to see your comments as well.
Seeing such comments from a guests, makes all our effort worthwhile and we continue to work harder to please the guests. So, thank you lifting our spirits.

Please refer your friends and families.

We made your future reservation but it does not have a date in it. Will you please call and give us that date. (Just kidding.) It's our way of saying, that we invite you to please come and stay with us again.
Once again, big Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Address: 3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Sedona
#16 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arroyo Pinion Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Kokopelli Hotel Sedona

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