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“Weekend stay” 3 of 5 stars
Review of Arroyo Pinion Hotel, an Ascend Hotel Collection Member

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Arroyo Pinion Hotel, an Ascend Hotel Collection Member
3.0 of 5 Hotel   |   3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)   |  
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Ranked #24 of 46 hotels in Sedona
Sierra Vista, Arizona
1 review
6 helpful votes 6 helpful votes
“Weekend stay”
3 of 5 stars Reviewed November 18, 2013

Great staff very friendly, The rooms were a different thing. The walls were very thin. I could hear my neighboor snore thru the night and the footsteps from the upstairs room as well. I stayed in room 127.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 21, 2013
Thank you for comments about our friendly staff. It is very much appreciated.

And, sorry to hear about your stay. We care about each and every guest and we want everyone to enjoy staying with us.
When I personally met you in the lobby and asked about your stay, you stated that everything was great. If we had known about anything from you sooner, we would have investigated sooner.

Anyway, Our construction of the walls is 2X6 (rather than standard 2X4)which is much better. Further, the walls between rooms are well insulated and also have sound channel to further reduce noise between rooms.

Per your reservation, the room you stayed in is our most economical and smallest room with one queen bed. Even the smallest and most economic room has the same construction and same high quality amenities(just smaller). Upon investigation, the noise you heard was coming from storage behind the smallest room from a malfunctioning boiler (not snoring). We missed it because it is hard to hear during the day. I wish you had informed us right away and we would have taken care of it immediately rather than waiting till now. Help is available 24 hours a day. In future, please let us know right away. We have corrected the issue now.

And, I would like to deeply apologize for any inconvenience suffered. Feel free to call and ask for me (he general manager) and I will be happy to discuss with you.

We offer 6 types of rooms including Jacuzzi and fireplace rooms. Please come and visit us again and give us an opportunity to make your stay a fantastic one like most of our guests.

Once again, thank you for your comments.
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117 people have reviewed this hotel

Traveler rating
    55
    41
    11
    5
    5
See reviews for
24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Polish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2013 via mobile

We were upgraded from their sister site and were very happy with it. The rooms are comfortable and the staff here were wonderful, marking the "must see" places on a map and printing directions for us. I would definitely stay here again!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 16, 2013
I am glad you enjoyed your stay. Staff was thrilled to see your comments as well.
Seeing such comments from a guests, makes all our effort worthwhile and we continue to work harder to please the guests. So, thank you lifting our spirits.

Please refer your friends and families.

We made your future reservation but it does not have a date in it. Will you please call and give us that date. (Just kidding.) It's our way of saying, that we invite you to please come and stay with us again.
Once again, big Thank you.
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Danville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2013

We booked Arroyo Pinion Hotel after reading the reviews on Trip Advisor.
This was our first trip to this area and we were quite pleased with the accommodations.
Hotel staff was friendly, service oriented and knowledgeable about the area. Rooms were very nice and breakfast was good. We stayed on the backside of the motel so we only a little view
but we spent very little time in the room. We were so pleased with the hotel we stayed another night. Would definitely stay there again.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 9, 2013
I am glad to hear that you had a great start for your trip. Thank you for staying with us and thank you for your comments.

With all new product and excellent training for our staff and all new breakfast bar, we strive daily to obtain 5 out of 5. Apparently, we missed something and failed to get 5 out of 5 from you. Will you kindly call us, if you can spare a few minutes, to let us know where we missed out the one bubble, So we can get 5 bubbles our of 5 next time from you. We will certainly appreciate it.

Please come again and refer us to your friends and family On the next trip, we would like to make the excellent start of your trip. Thanks again.
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Gaffney, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2013

Jack was fantastic as front desk Concierge, immediately got us discount tickets to great excursions and wonderful restaurant advice. Rooms looked brand new. Lobby was beautiful with nice paintings. Roge came out to welcome us at breakfast and gave us great hiking and picture vistas advice. We got some great shots. Where hotel is at, you have to go outside for a view but there is no bad view in Sedona! Couldn't have asked for a better stay my first time in Sedona.

Room Tip: stay in the back of the property. really no good rooms for views out the window but just walk out th...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 2, 2013
I am glad you enjoyed your stay. And, thanks a million for your comments.
Its folks like you that really encourage our staff to work even harder. Staff was delighted to see your comments.
You noted it correctly that the rooms have been completely renovated with all new items in rooms and our staff is trained for perfection for excellent guest Experience.

Please tell your friends and family so they can come stay with us and please come and stay with us again.
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Fort Myers, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2013

My wife and I were taken back when we opened our room to a jetted hot tub by our king size mattress complete with two robes laid out for us. The room was clean, glass doors on the nice shower. Only 10 minutes from downtown Sedona. Very informative front desk clerk. No complaints.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, November 4, 2013
I am glad your stay met with your expectations.
Our staff was delighted to hear your comments.
Thank you so much for giving us 5 out of 5. we work had for it daily and when someone appreciates our hard work, it makes it all worthwhile.

As a side note, Sedona being at a much lower elevation than Flagstaff, is not too cold during the winter and have a lot of christmas lights all around. People love the white hat mountain tops surrounding us and not deal with snow on ground. And Spring is the best time to visit Sedona. On your next stay try our winery tour package.

Please do come and stay with us again and please recommend our hotel to your friends and family. Once again, Thank you.
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Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 23, 2013

Kind of out of the way of all the hustle and bustle of Sedona. The front desk staff was very friendly and helpful. Room was very nice and for a place with "free" breakfast this one was the best. When I asked Jack at the front desk what not to miss he immediately got a map for me and showed me the places to go. This morning when I was having breakfast a couple was asking if they could stay another night and was told that this hotel was sold out. Sarah Beth, the front desk person, told them she would see what she could do. The couple left and then unbeknownst to them Sarah Beth went to work. I overheard her call several different hotels before she found them another place to stay. She then negotiated a better price for them and booked them a place to stay. That is SERVICE.

Room Tip: If you want a nice quiet place to stay this is it. The rooms on the back side of the property were...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 25, 2013
Thank you very much for recognizing our staff performance. I cant thank you enough.
Our staff is coached regularly with our mission statement in mind. "Provide clean, Comfortable, and Modern Lodging for Sedona Visitors with friendly and accommodating staff at mid-scale pricing as compared in Sedona Market"
Please come and visit us again soon. Thank you.
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LORETTE
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 20, 2013

We booked this room not having been to Sedona before and although the location wasn't bad, the rest was below average based on what the hotel itself has described. We booked a king room with a veiw, got to our room and the placque on the door even says partial view, which meant look over the parking lot and across the freeway to the mountain. I went back down to the front desk and showed her our reservation and she told me we were in the the right room, and that they had just spent a MILLION dollars on reno's.. this later became the joke between my husband and I.. "well they didn't spend it on (there was a list)"
The WIFI was horrible and we were right next to the office and we tried in the lobby. Never more than 2 bars.
The sheets were like sandpaper and made it very uncomfortable to sleep.
the Walls between rooms were thin and everything from the neighboring rooms could be heard
Pool dirty, hot tub smelled funky and wasn't hot.
the "newly done" bathrooms had mold around the tiles.
Coffee maker didn't work, coffee came out cold.
breakfast the scrambled eggs were cold and hard.
the front desk staff had no idea where some of the big
attractions were located.
Overall the stay was below what their website had promised. If their website had said a place to put your head, no frills. My expectations would have been different.
FYI.. telling your guests the room is great and the view is awesome is not the same as having a great room with a view.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
First Let me apologize that we did not meet your expectations.

Not having been to Sedona, Its understandable about the cost perspectives. Real Estate and renovations costs are several folds higher in Sedona (a town of retired people and artists with practically no labor force) compared to many cities. This is not a Joke but a REALITY in Sedona. Newcomers to Sedona often feel the room prices are high. We provide Quality Rooms and service at very reasonably prices.
Frankly, I am surprised at a number of issues. So, would like to offer following clarifications.
As far as the views are concerned, we admit that we do not have the views similar to some other hotels that offer full views at substantially higher rates. Some hotels charge as much as $100 higher for rooms due to views. We only charge $10 for the partial view and there are no freeways in Sedona. I am assuming that you put that word jokingly.
We do have brand new WIFI Cisco System and free 800 tech support even if you need assistance with your computer settings.
Coffee is Starbucks and brand new coffeemakers with no complaints since there installation 3 months ago. Despite that we tested every coffeemaker and did not find any defective.
We do have many items on our continental breakfast bar with 2 hot items and served hot until 10am, which guest love daily.
Sedona does not have attractions like many amusement parks. The Points of interest are beautiful red rock formations throughout the area and our staff is very knowable and provides concierge service.
Pool and Hot tub are cleaned daily and Hot tub temperature is recorded daily.
Our sheets are washed professionally by a laundry Contractor and never have had a single complaint.
Our contraction is well built with 2X6 rather than the standard 2X4 wall construction. Connecting doors can cause hearing.
It takes years to build mold which is not possible with all new renovation. But yes, With the brown colored caking (sealant) with brown decor instead of cheap white caul can easily be mistaken.

Since you have brought up the word Joke, Lets Laugh a little: Brown caulk - called Mold, Cost not believable in heavenly town, $10 for partial view unreasonable, Breakfast cold, hot tub cold, Starbucks coffee in room made by guest cold. Pool dirty. High chlorine required by Health department in Hot tub smell Funky.

We would like to laugh with you and invite you to come and enjoy our hospitality, friendly service, sleep on comfy Beauty rest mattresses and when out and about in Sedona enjoy the Fantastic views. And, on a serious note, please accept our apology.
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Additional Information about Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Address: 3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arroyo Pinion Hotel, an Ascend Hotel Collection Member 3*
Reservation Options:
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Also Known As:
Kokopelli Hotel Sedona

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