We booked this room not having been to Sedona before and although the location wasn't bad, the rest was below average based on what the hotel itself has described. We booked a king room with a veiw, got to our room and the placque on the door even says partial view, which meant look over the parking lot and across the freeway to the mountain. I went back down to the front desk and showed her our reservation and she told me we were in the the right room, and that they had just spent a MILLION dollars on reno's.. this later became the joke between my husband and I.. "well they didn't spend it on (there was a list)"
The WIFI was horrible and we were right next to the office and we tried in the lobby. Never more than 2 bars.
The sheets were like sandpaper and made it very uncomfortable to sleep.
the Walls between rooms were thin and everything from the neighboring rooms could be heard
Pool dirty, hot tub smelled funky and wasn't hot.
the "newly done" bathrooms had mold around the tiles.
Coffee maker didn't work, coffee came out cold.
breakfast the scrambled eggs were cold and hard.
the front desk staff had no idea where some of the big
attractions were located.
Overall the stay was below what their website had promised. If their website had said a place to put your head, no frills. My expectations would have been different.
FYI.. telling your guests the room is great and the view is awesome is not the same as having a great room with a view.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First Let me apologize that we did not meet your expectations.
Report response as inappropriate
Not having been to Sedona, Its understandable about the cost perspectives. Real Estate and renovations costs are several folds higher in Sedona (a town of retired people and artists with practically no labor force) compared to many cities. This is not a Joke but a REALITY in Sedona. Newcomers to Sedona often feel the room prices are high. We provide Quality Rooms and service at very reasonably prices.
Frankly, I am surprised at a number of issues. So, would like to offer following clarifications.
As far as the views are concerned, we admit that we do not have the views similar to some other hotels that offer full views at substantially higher rates. Some hotels charge as much as $100 higher for rooms due to views. We only charge $10 for the partial view and there are no freeways in Sedona. I am assuming that you put that word jokingly.
We do have brand new WIFI Cisco System and free 800 tech support even if you need assistance with your computer settings.
Coffee is Starbucks and brand new coffeemakers with no complaints since there installation 3 months ago. Despite that we tested every coffeemaker and did not find any defective.
We do have many items on our continental breakfast bar with 2 hot items and served hot until 10am, which guest love daily.
Sedona does not have attractions like many amusement parks. The Points of interest are beautiful red rock formations throughout the area and our staff is very knowable and provides concierge service.
Pool and Hot tub are cleaned daily and Hot tub temperature is recorded daily.
Our sheets are washed professionally by a laundry Contractor and never have had a single complaint.
Our contraction is well built with 2X6 rather than the standard 2X4 wall construction. Connecting doors can cause hearing.
It takes years to build mold which is not possible with all new renovation. But yes, With the brown colored caking (sealant) with brown decor instead of cheap white caul can easily be mistaken.
Since you have brought up the word Joke, Lets Laugh a little: Brown caulk - called Mold, Cost not believable in heavenly town, $10 for partial view unreasonable, Breakfast cold, hot tub cold, Starbucks coffee in room made by guest cold. Pool dirty. High chlorine required by Health department in Hot tub smell Funky.
We would like to laugh with you and invite you to come and enjoy our hospitality, friendly service, sleep on comfy Beauty rest mattresses and when out and about in Sedona enjoy the Fantastic views. And, on a serious note, please accept our apology.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.