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“okay sorta......if only they hadn't over promised.” 2 of 5 stars
Review of Arroyo Pinion Hotel, an Ascend Hotel Collection Member

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Arroyo Pinion Hotel, an Ascend Hotel Collection Member
3.0 of 5 Hotel   |   3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)   |  
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Ranked #24 of 45 hotels in Sedona
LORETTE
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
“okay sorta......if only they hadn't over promised.”
2 of 5 stars Reviewed October 20, 2013

We booked this room not having been to Sedona before and although the location wasn't bad, the rest was below average based on what the hotel itself has described. We booked a king room with a veiw, got to our room and the placque on the door even says partial view, which meant look over the parking lot and across the freeway to the mountain. I went back down to the front desk and showed her our reservation and she told me we were in the the right room, and that they had just spent a MILLION dollars on reno's.. this later became the joke between my husband and I.. "well they didn't spend it on (there was a list)"
The WIFI was horrible and we were right next to the office and we tried in the lobby. Never more than 2 bars.
The sheets were like sandpaper and made it very uncomfortable to sleep.
the Walls between rooms were thin and everything from the neighboring rooms could be heard
Pool dirty, hot tub smelled funky and wasn't hot.
the "newly done" bathrooms had mold around the tiles.
Coffee maker didn't work, coffee came out cold.
breakfast the scrambled eggs were cold and hard.
the front desk staff had no idea where some of the big
attractions were located.
Overall the stay was below what their website had promised. If their website had said a place to put your head, no frills. My expectations would have been different.
FYI.. telling your guests the room is great and the view is awesome is not the same as having a great room with a view.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
First Let me apologize that we did not meet your expectations.

Not having been to Sedona, Its understandable about the cost perspectives. Real Estate and renovations costs are several folds higher in Sedona (a town of retired people and artists with practically no labor force) compared to many cities. This is not a Joke but a REALITY in Sedona. Newcomers to Sedona often feel the room prices are high. We provide Quality Rooms and service at very reasonably prices.
Frankly, I am surprised at a number of issues. So, would like to offer following clarifications.
As far as the views are concerned, we admit that we do not have the views similar to some other hotels that offer full views at substantially higher rates. Some hotels charge as much as $100 higher for rooms due to views. We only charge $10 for the partial view and there are no freeways in Sedona. I am assuming that you put that word jokingly.
We do have brand new WIFI Cisco System and free 800 tech support even if you need assistance with your computer settings.
Coffee is Starbucks and brand new coffeemakers with no complaints since there installation 3 months ago. Despite that we tested every coffeemaker and did not find any defective.
We do have many items on our continental breakfast bar with 2 hot items and served hot until 10am, which guest love daily.
Sedona does not have attractions like many amusement parks. The Points of interest are beautiful red rock formations throughout the area and our staff is very knowable and provides concierge service.
Pool and Hot tub are cleaned daily and Hot tub temperature is recorded daily.
Our sheets are washed professionally by a laundry Contractor and never have had a single complaint.
Our contraction is well built with 2X6 rather than the standard 2X4 wall construction. Connecting doors can cause hearing.
It takes years to build mold which is not possible with all new renovation. But yes, With the brown colored caking (sealant) with brown decor instead of cheap white caul can easily be mistaken.

Since you have brought up the word Joke, Lets Laugh a little: Brown caulk - called Mold, Cost not believable in heavenly town, $10 for partial view unreasonable, Breakfast cold, hot tub cold, Starbucks coffee in room made by guest cold. Pool dirty. High chlorine required by Health department in Hot tub smell Funky.

We would like to laugh with you and invite you to come and enjoy our hospitality, friendly service, sleep on comfy Beauty rest mattresses and when out and about in Sedona enjoy the Fantastic views. And, on a serious note, please accept our apology.
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122 people have reviewed this hotel

Traveler rating
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    5
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See reviews for
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 19, 2013

We stayed at the Arroyo Pinion at the last minute. It was very reasonably priced, clean, and in a great location. Our room had a refrigerator and a microwave, which was a nice bonus. We had a room farther back and didn't hear any road noise and there were always plenty of parking spaces.

The only drawback is that the walls are quite thin, so we could hear our neighbors talking, and the room would shake every time another guest closed their door.

All in all, very pleased with this hotel.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
Thank you for staying with us and thank you for your great comments.

Our hotel is well built with 2X6 construction compared to the standard 2X4 construction. However, connecting rooms tend to have the sound issue. We are working on it to make them better as well.

We need to work harder with you next time to earn the score of 5 out of 5. Please give us an opportunity again to accommodate you.

Look forward to seeing you agin

Thank you
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Scottsdale, Arizona, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2013

Great stay last week at Arroyo Pinion in Sedona. Recent remodel fantastic, upgraded. This location is in West Sedona, close to all the major shopping, dining and activities in town. A few years ago it seems a little outdated-not any more with the rooms. Also the kitchen area and front meeting rooms look remodeled.

Room Tip: I think they have all been upgraded recently
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
Your comments have encouraged our staff to work harder.

Thank you for motivating us. We are glad you enjoyed visit to Sedona and enjoyed staying with us.

It seems that you are a returning visitor from your comments.

We invite you you to come and stay with us again and join our Choice Privilege program that may be very beneficial to you.

Our small meeting room is ideal for small retreats and small family reunions.

Thank you
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Melbourne, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

Great price good locale , nice and clean . The only major drawback is no elevator. Older patrons with heavy baggage will struggle greatly if placed in the first floor rooms. Breakfast was on par for places in this price bracket .

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
Thank you very much for your comments. And we are glad you had great time with us.

We offer variety of rooms from basic one Queen bed room to King Premium with Beauty rest Bed, Patio, in room single person hot-tub to view TV from and a gas fireplace. The prices depend on arrival date, number of people, type of room and length of stay.

You are right that we do not have elevator. But we only have ground floor and upstairs. For elderly folks, we try our best to accommodate them on the lower level. In unlikely event if we do not have the type of room they are requesting, we do offer to take their bags up there.

We are in Hospitality business. Our philosophy is that if you are staying with us, you are our Guest (not a customer). We try our hardest.

Please come and stay with us again, we need to try harder with you again to earn the score of 5 out of 5.
Thanks
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Scottsdale, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 7, 2013

I booked this hotel at the end of September. I decided to give it a chance as it was recently remodeled and I was pleasantly surprised. I reserved the room with a King bed and whirlpool in the room. The room was big and roomy and clean. There was a small patio in the back with a sitting area to eat breakfast. The breakfast was nice, included some hot food (waffles, sausage) as well as the basics. Next to all the other hotels right next door this was the best for the cost.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
Thank you for your wonderful comments.

Now we have added one more hot item to our breakfast bar.

Not just the price, but the Quality of our bed (Beauty rest beds) Starbucks coffee in each room and sic amenities make a greta Value for our rooms. Our rooms are also larger than standard rooms. All our rooms with the exception of single Queen bed room are 12X 30, very spacious.

Please come and stay with us again. We will try harder and try to earn the score of 5 out 5 from you like most of our guests.

Thanks again.
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Chula Vista, California
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

On Road trip with adult daughter and spent three nights at hotel. Good location in west Sedona, a short drive to downtown and close to Red Rock Scenic Drive, Boynton Canyon drive and road to Jerome for a day trip.
Jack was our first contact and was friendly and helpful in selecting a room. We were too early to check in, and when we came back Corie checked us in and helped carry suitcases upstairs. The room was nice sized with two queen beds, a refrigerator and microwave. She gave us maps of the area and suggestions for restaurants.
Sarabeth was on duty the following morning and greeted us with a smile and asked if we needed anything.
The breakfast area is off the lobby and has an above average continental breakfast.
There is a washer and dryer available for guests if you need to do laundry

Room Tip: We were upstairs and room was very quiet.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
Thank you Thank you for your Awesome comments. We are glad you enjoyed your stay. Our staff appreciated your comments when I informed them.

We do offer a small meeting room for family reunions and small retreats. If in your plans to do so, we hope you will consider our hotel to be the place.

Please come and stay with us again.
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Mesa, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

Newly remodeled property...rooms clean and comfortable. Staff was very inviting and friendly. Located in West Sedona near many Spas, bike rental shops, restaurants, and hiking trails. Perfect get a way spot. Will stay there on our next visit and highly recommend it!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, October 22, 2013
Thank you for staying with us. And, Thank you for your wonderful comments.
We are glad you had great time at our hotel.
We invite you to come again with your friends and family.

we do have a small meeting room for small retreats or small small family gatherings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Address: 3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arroyo Pinion Hotel, an Ascend Hotel Collection Member 3*
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Also Known As:
Kokopelli Hotel Sedona

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